Generation 2

Generation 2

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Wi-Fi Setup Tips for iOS (Generation 2)

SummaryHave trouble connecting to Wi-fi? Do you see the light 2 or 3 blinking on your Generation 2 controller? Here you can find some tips to have your controll...
Last Update: February 25th 2022, 2:36pm

What does Light One mean? (Generation 2)

SummaryHave you tried to reset your controller but it's stuck on light 1? Do you see a solid red light or maybe a white and red blinking light? A blinking L...
Last Update: February 25th 2022, 1:39pm

Generation 2 Light Section 2 Troubleshooting

SummaryIf your Rachio Gen 2 will not advance past the second quadrant it indicates that your Rachio controller is having difficulty connecting to your router or...
Last Update: February 16th 2022, 9:39pm

What does Light Three mean? (Generation 2)

SummaryThis article will walk you through the information and troubleshoot a Light 3 connection issue. A Light Three will begin blinking as the controller attem...
Last Update: February 25th 2022, 1:40pm

Apple (iPhone, iPad, Macbook) Accessory Setup

If your controller didn’t connect to your Wi-Fi network and you have a different Apple device, such as an older iPhone, an iPad, or even a Macbook, we can...
Last Update: February 10th 2022, 2:49pm

Light/Quadrant 4 Rachio 3 and Gen 2

SummaryIs your Rachio 3 stuck on the fourth light flashing? In this article, we'll explain why your Rachio 3 is unable to advance past the fourth blinking q...
Last Update: February 22nd 2022, 8:56pm

Light Codes (Generation 2)

SummaryThe following article will help you identify which LED light code your controller is displaying, as well as the steps to use to help troubleshoot each in...
Last Update: February 23rd 2022, 9:26pm

WiFi Setup Tips for Android (Generation 2)

SummaryUsing an Android phone? Are you experiencing trouble getting your Generation 2 Controller online? Don't stress. Here are some tips to connect your co...
Last Update: February 25th 2022, 2:38pm

Your Rachio Controller is appearing offline in the App but all lights are solid

SummaryYou open the Rachio APP, the controller is labeled as 'offline', but when you walk to the unit all lights are solid blue. Controller showing offl...
Last Update: October 19th 2023, 10:15pm

What if my controller goes offline?

SummaryThe controller needs to be connected to the wifi to update data, but you might be wondering what happens if your Wi-fi someway stops working. Will your s...
Last Update: May 24th 2023, 3:44pm

Controller Offline - Basic WiFi Tips & Troubleshooting

SummaryDoes your controller have intermittent WiFi or connection drops? Take a read through our Basic WiFi Tips & Troubleshooting first!Simple Wi-Fi ChecksS...
Last Update: October 21st 2023, 7:45pm

Advanced Wi-Fi Troubleshooting

If your controller cannot get back online or has intermittent Wi-Fi connectivity, you may be experiencing issues with some firewall, VPN, and even security sett...
Last Update: February 12th 2022, 8:17pm

Not seeing your controller? (Generation 2)

No Available Devices? No problem.Sometimes the controller likes to play hide and seek and you may run into issues where you don't see your controller in the...
Last Update: February 23rd 2022, 9:31pm

How do I update Wi-Fi on my controller? Wi-Fi Reset

SummaryNew Wi-Fi Network or Equipment? If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you set up a new router from the one you h...
Last Update: November 16th 2023, 6:11pm

What does Light Four mean? (Generation 2)

Summary Does your controller have four solid lights at the Rachio logo? If you look at the faceplate, you'll be able to see that it's has a circle ...
Last Update: February 25th 2022, 1:38pm

What is Wi-Fi Assist?

Wi-Fi Assist will automatically switch to cellular data when you have a poor Wi-Fi connection. It was designed to enhance your mobile browsing experience.W...
Last Update: February 25th 2022, 2:18pm

Light 3 Troubleshooting (Gen 2 and Rachio 3)

Summary:This article will help you identify what a Light 3 on your Generation 2 and Rachio 3 looks like and how to troubleshoot it. You can identify this behavi...
Last Update: February 23rd 2022, 9:25pm

How to check the network's encryption

Encryption compatibilityThis article will help you check your network's encryption to make sure it's compatible with your Rachio controller.The Rachio c...
Last Update: February 22nd 2022, 1:57pm

Is my router supported?

Router RequirementsThis article will help you find out if your router and the Rachio controller are compatible and how to troubleshoot in case it's not.&nbs...
Last Update: February 23rd 2022, 1:48pm

Wi-Fi Troubleshooting Self Help

SummaryHave trouble connecting to Wi-fi? Do you see the light 2 or 3 blinking on your controller? Try our self-help tool. Download the RouteThis App to troubles...
Last Update: February 25th 2022, 2:37pm

Intermittent connectivity & General Wifi Troubleshooting

SummaryThere are a couple of things that could be impacting the connection of your Rachio controller to your WiFi, making it lose the connection constantly. In ...
Last Update: October 19th 2023, 8:23pm
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