What is Wi-Fi Assist?

Wi-Fi Assist will automatically switch to cellular data when you have a poor Wi-Fi connection. It was designed to enhance your mobile browsing experience.

Why is this important to check?

Wi-Fi Assist is on by default on all iOS devices running iOS 9+. When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device. If this occurs while connecting your controller to Wi-Fi, the phone may accidentally attempt to connect your controller to your mobile data plan instead of your Wi-Fi network; if this happens, the Wi-Fi pairing process will fail. We recommend putting your phone into airplane mode or disabling Wi-Fi assist while connecting the controller to Wi-Fi to avoid any possible interference.

How do I turn off?

To disable Wi-Fi Assist, go to  Settings  >  Cellular. Then scroll down and tap Wi-Fi Assist. For screenshots, please see this  Apple support article.

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

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