Summary

If your Rachio Gen 2 will not advance past the second quadrant it indicates that your Rachio controller is having difficulty connecting to your router or access point. This is typically due to incorrect SSID/Passphrase or a wireless interference issue like signal strength. This article will walk you through further troubleshooting and a way to contact the Rachio Support team.

WiFi Requirements

1. 802.11b/g/n (2.4 GHz) -- dual-band (2.4 / 5 GHz) supported, but "blended" networks are  not recommended.
   
   
2. WPA2 Personal (WPS and WPA2 Enterprise are  not supported)

iOS (Apple)

1. Connect to the desired WiFi network you wish to add the controller to via your phone's Wi-Fi settings.
   
   
2. Apple saves your WiFi network password(s) and will share it with the Rachio app.

Android

1. Connect to the desired WiFi network you wish to add the controller to, via your phone's WiFi settings, to ensure you have the correct password.
   
   
2. Unlike Apple, Android devices do not save your WiFi network password(s) to share automatically with the Rachio app.

Troubleshooting

No recent network changes?

Check your network. Are other connected devices offline? Can you confirm that your network is running on 2.4 GHz (Gen 1/Gen 2) or dual-band (Rachio 3) (separated bands are recommended, while "blended" [2.4 / 5 GHz] networks are not recommended). 

The network must use WPA or WPA2 Personal security encryption, and have a password. Rachio cannot connect to open networks. This helps ensure your network and connected devices stay safe while online. Rachio will not connect or display without this.

Step 1

Try restarting your router

The best first step in troubleshooting these types of issues is to try restarting your router. While most routers just need to be unplugged and plugged back in to restart them, we recommend referring to your router’s documentation for specific instructions. Once your router finishes restarting, test it by connecting to your Wi-Fi network with a computer or mobile device and visiting a popular website.

Step 2

Check your controller's signal strength

Still, experiencing intermittent connectivity problems after restarting your Wi-Fi router? You'll want to check the Wi-Fi signal strength at the location of your controller. To test the signal strength using your smartphone, simply walk to the location of your controller and see how many bars your network connectivity has. We recommend at least 2 bars for the signal strength to be considered reliable.

Step 3

Perform a WiFi Update

After performing the troubleshooting outline above, please follow the instructions in the video below to update the WiFi (the WiFi update should be performed after all troubleshooting)

If after all these troubleshooting steps, this does not work, we suggest you get in contact with our support team. 

If after trying all these steps the controller is still blinking on the second light, please go to this Intermittent connection article. If your controller is flashing on the third light now, you can go to this article Light 3 troubleshooting.

Do you still need help?

Use the contact form and a member of the Rachio Support team will reach out to you via email within 24 hours. Submit a WiFi Ticket. 

If your issue is urgent, we have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

Summer Hours (April-September)

7am-5pm (MST), 7 days a week.

Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. 

We are closed on Thanksgiving, Christmas, and New Years Day.