Account

Account

Back

Where can I download the app?

Getting started with Rachio? No sweat.Our app is available at no cost for Android and iOS. View the options below to download the latest version. Requireme...
Last Update: December 5th 2024, 3:21pm

Rachio App Event Tab

What is the Event Tab?  The Event screen provides a snapshot view of the following information: Controller name. See your current controller, or tap t...
Last Update: January 30th 2025, 3:14pm

Key Reinstallation Attacks (KRACK)

What is the KRACK?In short, an attacker within range of a person logged onto a wireless network could use key reinstallation attacks (KRACK) to bypass WPA2 netw...
Last Update: February 23rd 2022, 4:45pm

What's new with the Rachio app?

Summary We have a new interface now! With Version 4.14.0 of the Rachio app, we've laid the groundwork for some changes that will ultimately make your w...
Last Update: October 19th 2023, 9:27pm

How do I reset my password?

SummaryDid you forget your password and are wondering how you can reset the password? Simply follow the steps below:On the login screen of the Rachio app, tap t...
Last Update: October 19th 2023, 10:41pm

Need your Serial Number or MAC Address?

SummaryIf you contact Rachio Support for troubleshooting or Wi-Fi help, you'll need to provide your controller's serial number so we can better serve yo...
Last Update: October 19th 2023, 8:06pm

How do I change the email address on my Rachio account?

SummaryDid you switch email addresses? Want to update the email on your Rachio account? You can quickly change the email address associated with your account fr...
Last Update: October 19th 2023, 10:41pm

Transfer ownership of a Rachio controller to your account

SummaryYou just purchased a house with a Rachio controller on it and it seems to belong to another Rachio account, what to do now? Our Transfer Ownership f...
Last Update: October 19th 2023, 8:07pm

Why am I not getting notifications on my phone?

Summary Have you noticed that your phone is not receiving any or some of Rachio's notifications? This article helps understand what push notifications ...
Last Update: February 25th 2022, 2:32pm

Manage Notifications

SummaryLooking to modify your notification settings? This article will help you get the most out of the Rachio app's email and push notifications. How ...
Last Update: June 28th 2023, 3:17pm

How do I add another device or multiple devices to my account?

SummaryDo you need a second or multiple devices added to the same account, and are curious about how the controllers integrate into the app? In this article, yo...
Last Update: August 8th 2024, 8:10pm

How do I find multiple controllers? (Device Lookup)

SummaryDo you have multiple controllers on your account? Luckily, it's incredibly easy to switch back and forth between controllers to view watering schedul...
Last Update: October 19th 2023, 10:46pm

Why did I receive a "New Rachio Login Detected" email?

SummaryHave you ever received an email from us warning you about a new login? This article will explain why users receive that, and how it helps you keep t...
Last Update: February 25th 2022, 2:33pm

Subscribe to Rachio Emails

We are glad that you're interested in Rachio and our products! Want to get on our mailing list for future promotions? Just create an account here!Do you sti...
Last Update: February 25th 2022, 1:18pm

How do I control two or more Rachio controllers?

SummaryThis article will help you answer the question: ''How do I control two or more Rachio controllers?'' or, ''Can the controllers be...
Last Update: February 18th 2022, 4:35pm

History Feed

SummaryAre you wondering where the History tab is in the app? If you are looking for your History feed and past watering events, these have been relocated to th...
Last Update: October 22nd 2024, 3:48pm

Water Usage and Water Savings

SummaryWould you like to check your water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings...
Last Update: September 27th 2024, 2:54pm

Rachio manuals and resources

Looking for more information about our products? Here in this article, you're able to check our whole list of products with manual and resources.Current pro...
Last Update: June 28th 2023, 3:06pm

Rachio App Quick Start Guide

Welcome to Rachio!This guide will show you how to navigate the Rachio app (iOS and Android) and use all of the great water-saving features.  If you're ...
Last Update: October 19th 2023, 10:47pm

Rachio App Quick Start Guide - Events Tab

Now that you have your Rachio controller online, your account is created and you just set up your zones, you may wonder where you can find an overview for your ...
Last Update: October 26th 2023, 1:00am

Rachio App Quick Start Guide - Zones and Schedules Tabs

Zones and Schedules This section houses the Rachio Controller's new tabs that are now divided into Zones and Schedules. Zones TabAllows you to Set...
Last Update: October 22nd 2024, 3:54pm

How to use Complete (formerly Shared) Access

SummaryRachio allows users the ability to share access of their Rachio controller without disclosing account credentials (username and password). We offer three...
Last Update: October 22nd 2024, 3:52pm

How to use Limited (formerly Landscaper) Access

SummaryRachio allows users the ability to share access to their Rachio controller without disclosing account credentials (username and password). So if you need...
Last Update: October 22nd 2024, 3:53pm

Issue migrating your account info?

Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help!If at first you don&...
Last Update: February 23rd 2022, 3:22pm
Powered by Kustomer