Summary

Would you like to check your water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings and plant health. In this article, you will see how Rachio tracks water usage and how to manage this feature.

How do I view my water usage and water savings?

Want to see how much water your yard used? From the "Settings Wheel" to the top right on the Rachio app, tap on "Usage" to view your monthly water usage.  

Scroll down to see more usage details. You can also use the arrows to view water usage from previous months!

Does your water usage look higher than normal after your controller has been offline?

If your controller comes back online after an extended period of time, the water usage displayed in your history may be much higher than expected. No need to be alarmed! This is because the controller aggregates all of the cached watering events that took place while the controller was offline and reports them at one time; your controller is still watering normally.

Do you want to double-check your water usage? You can view or download your historical usage here.

Can I see water usage in gallons? 

Rachio can now display water usage in both gallons used/saved and time used/saved. We recommend sticking with the default usage setting, which reports in watering time used/saved, for the most accurate readings (usage in time reports actual usage; usage in gallons reports only estimated usage).

Want to switch your usage view to gallons used/saved? In the Rachio app, click the "Account Icon" at the top right. Select then "Usage Units" and your preferred units ("Time" or "Estimated Gallons*").   

Usage Showing "Estimated" Instead of "Actual"?

Here's why:

This is caused when a Wireless Flow Meter loses connection, as the Rachio can no longer record actual usage. It instead reverts back to Estimated usage. Customers will need to ensure their Wireless Flow Meter is paired with their controller and properly calibrated.

Water Usage and Rachio Wireless Flow Meter

If your system includes a Rachio Wireless Flow Meter or other supported flow sensors, your usage will default to gallons used/saved. This is because flow meters measure actual gallons used/saved and therefore deliver a more accurate accounting of water usage. For a list of supported flow sensors, click here. 

Can I see or download my historical water usage?

You're able to view historical water usage in two ways - under "Usage" on the "Setting Wheel" at the top right in the app, and on the Rachio web app. The Rachio web app allows you to download a CSV file of all historical water use in both time and volume (gallons or liters). To access your historical water usage on the web app, do the following:

1. Login to the web app and scroll down to the USAGE chart:
   
2. Click on the DOWNLOAD link, then check your download folder for a file named water_usage_and_savings.csv. The download will present the following data:
   
    

Why is my usage reporting abnormal data?

If your controller became disconnected from WiFi, it will log all of its watering during this time on a single day once the controller reconnects. This is expected, as the Rachio 3 logs fewer events internally while offline to preserve volume usage data. If you have additional questions, please feel free to reach out to our support team for more help!

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

Summer Hours (April-September)

7am-5pm (MST), 7 days a week.

Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.