Summary

Did you forget your password and are wondering how you can reset the password? Simply follow the steps below:

1. On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?"

   

2. This will take you to the password reset screen, which will prompt you to enter your email address (which serves as your username).

   

3. Enter your email address, then hit "SEND".

4. Next,  check your email for a message from Rachio. Within the email, select "Confirm Password Reset." 

5. This will lead to a new screen where you can enter and confirm your new password, then hit "Send."

   

6. Once your password is reset, you'll receive an on-screen confirmation message ("Password successfully reset"). You can then sign in to your Rachio account using your new password.

   Note

   If you did not receive an email to reset your password, confirm your email was entered correctly, then double-check your spam filter in your email client (Gmail, Yahoo!, AOL, etc). There's a chance your email could be blocking or filtering out Rachio emails. Still not finding it? Send us an email at support@rachio.com

Know your password, but want to change it?

If you're logged into the Rachio app, you can change your password by going to the "Account Icon" at the top right, "Profile", and then selecting "Change Password".

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

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Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.