Summary

If you contact Rachio Support for troubleshooting or Wi-Fi help, you'll need to provide your controller's serial number so we can better serve you. The location of your serial number and MAC address will depend on what generation product you own. In this article, you will learn where to locate both Serial Number and MAC Address on your Rachio Smart Sprinkler controller.

Rachio 3

Serial Number: Located on the sticker on the upper right of your controller, just above your zone wires (starts with "VR" or "CR" followed by 7 digits).

MAC Address: Located just below the barcode on the same sticker as the serial number.

Generation 2 

Serial Number: Located on the sticker to the right and just above your zone wires (starts with "VR" or "CR" followed by 7 digits)

MAC Address: Located just below the serial number on the same sticker.

Generation 1 

Serial Number: Located in the back of the front cover (starts with a "V" followed by 8 digits)

MAC Address: To find the MAC address for your Generation 1 controller, go to Settings Wheel icon > Controller Settings > Technical Info > MAC Address

Wireless Flow Meter 

Serial Number: Located on the white tag inside the flow meter, beneath the battery cover.

MAC Address: Located on the white tag inside the flow meter, beneath the battery cover.

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