RWA Program FAQ
Last Update:Aug 22 2024 8:01pm • Est. Read Time:Est. Read Time: 5 MINRWA Smart Sprinkler Controller Program
For a limited time only, qualified local water utility customers in the Sacramento region can receive a Rachio 3 Smart Sprinkler Controller (up to a $249 retail value) for only $74.99 + tax!
What is the RWA program?
In partnership with Regional Water Authority and local water utilities, this program encourages homeowners to maximize watering efficiency through the distribution of Rachio 3 Smart Sprinkler Controllers throughout the Sacramento region. The Program is a limited-time, first come, first served offer limited to one discounted smart controller per household.
What can you do with a Rachio Smart Sprinkler Controller?
Rachio is a water and time-saving sprinkler controller that gives you access to sprinkler system settings and water usage information at your fingertips. Turn on and run your sprinklers from anywhere in the world on your smartphone (or with our web app). Rachio is so intelligent that it skips waterings when you have enough moisture in your soil due to rain or other watering. It automates the amount of water your vegetation needs to stay healthy and green, and it integrates with many other smart home products! With leading smart watering control and Weather Intelligence Plus™, the Rachio controller helps you monitor and manage your outdoor water use.
What are the program eligibility requirements?
All single-family homeowners that receive water service from one of the Regional Water Authority’s member water utilities are eligible for this program. Here are a list of eligible water utilities:
- City of Lincoln
- City of Folsom
- San Juan Water District
- Carmichael Water District
All program participants must agree to the Program’s Terms and Conditions, which include:
- I am the single-family homeowner of record of the property.
- A Customer may purchase only one discounted controller under this program per property or service address located within the service area of an RWA member agency under this program.
- I agree to install my new Smart Controller within 2 months of the date I receive it.
- My property’s irrigation system is connected to my water provider’s potable or recycled water supply.
- I agree to use, operate and maintain the Rachio Smart Controller to irrigate the outdoor landscaping on my property for at least three years after it is installed.
- I understand that the installation and use of the Smart Controller on my property does not guarantee reductions in my water use.
- The Smart Controller’s weather-based feature uses local weather data to adjust water applied to the property. If this feature is utilized, I understand it may increase my water use/monthly bill as the weather changes.
- The property has an existing, functioning in-ground irrigation system, containing no more than 16 zones, which is currently operated by a functioning non-weather-based controller.
- The property has a reliable Wi-Fi service capable of providing a stable signal to the Smart Controller when installed. Wi-Fi service and your Smart Controller shall remain activated at all times.
For a full list of all terms and conditions, click here.
Product Details
Rachio 3 Smart Sprinkler Controller
The Rachio 3 Smart Sprinkler Controller raises the smart watering bar with foolproof installation, dual-band Wi-Fi, and an expressive light bar. Rachio 3 is the only controller equipped with hyperlocal Weather Intelligence™ Plus.
FAQ
What do I need to have in order to receive a Rachio 3?
You'll need an underground, automatic irrigation system, a smartphone, and strong Wi-Fi. We recommend at least 2 bars of Wi-Fi in the space where your controller will be installed.
How do I find out how many zones I have?
The easiest way to tell how many zones you currently have is to check your current timer’s wiring to see how many zone wires you have coming into it. If you don’t know, you can always reach out for support at rwa@rachio.com or 844-4RACHIO and they will be able to assist you.
What if I have more than 16 sprinkler zones?
The program is limited to one discounted controller per household. For household systems exceeding 16 zones, an additional controller is required. You can purchase an additional controller at rachio.com/products, if desired.
How will I receive my Rachio products?
Your Rachio 3 will be shipped directly to your home. Controllers will be distributed on a first-come, first-served basis, while supplies last. Controllers are shipped via FedEx Ground and should arrive within 2-3 business days. Any questions on shipping? Reach out to our team at rwa@rachio.com or 844-4RACHIO.
What's included in my shipment?
You'll receive a Rachio 3 Smart Sprinkler Controller, power supply, and installation instructions.
Can I install the Rachio controller myself?
You bet! Installation is incredibly easy. Just follow the DIY installation steps in your confirmation email after you redeem. You can also learn more about installing your Rachio 3 here.
If you don't feel comfortable doing that, you can reach out to a professional to have them install it for you. Program Sponsors do not endorse or recommend any specific professional for installation, and any selection and use of a listed or unlisted professional to install your Rachio smart controller is solely your responsibility and risk and will not result in any liability to Program Sponsors.
My controller is outside - do I need an outdoor enclosure?
Yes! If your controller is outside, you’ll need a Rachio Outdoor Enclosure to protect it from the elements. You can purchase an outdoor enclosure with your Rachio 3 through the RWA program.
Is this a legitimate program?
Yes, you can see more at rwa.rachio.com. However, this is a limited time offer; first come, first served, while supplies last.
What is the return policy?
If you are not satisfied with the Product for any reason, you may return the Product to Rachio in its original condition and packaging on or within thirty (30) days of the original date of purchase from Rachio and receive a full refund (limited to the amount you paid for the controller, not full value), subject to the limitations below. Rachio, in its sole discretion, will determine if the Product is in its original condition when returned. If your controller arrives in damaged or defective condition, notify Rachio (rwa@rachio.com or 844-4RACHIO) as soon as possible to obtain a new controller, refund, or other resolution.
Rachio Resources
Want to know more about what you can do with a Rachio Smart Sprinkler Controller? Check out these helpful resources:
- Tips on what you can do with your new Rachio 3
- Links to our favorite resources (Smart Yard, Smart Schedules, Rachio App, and more)
- Rachio Community (interact with other Rachio users)
- Rachio YouTube + Installation Videos
Water Savings Resources
Want to know more about your local watering schedule, available rebates, and more? Check out these helpful resources:
- Your water agency’s watering guidelines (days and times)
- Available indoor and outdoor rebates for your home
- Water-wise plant database for the Sacramento Region
- General water efficiency information
Need additional help?
Reach out to the Rachio team at rwa@rachio.com.
We also have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.
Summer Hours (April-September)
7 am-5 pm (MST), 7 days a week.
Winter Hours (October-March)
8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.