Offline Troubleshooting Tips (Generation 1)

Last Update:Oct 19 2023 11:13pm • Est. Read Time:Est. Read Time: 2 MIN

Summary

Has your Gen 1 Rachio gone offline unexpectedly? Don't worry, most of the time it will reconnect on its own. In the event it doesn't automatically reconnect, follow the troubleshooting tips listed in this article.

TIP

Our new in-app help tool makes Wi-Fi troubleshooting a breeze! 
Tap on "Troubleshoot" in the banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it.

V4.0_Offline

Need additional help? Check out this article to get back online.

Offline Troubleshooting

  1. Check your local network
    Are other connected devices working properly? If not, you may need to reach out to your ISP (Internet Service Provider) and have your connection checked.
  2. Reset your router
    Everyone needs a fresh start now and then.
  3. Power cycle your controller
    You can do this by simply unplugging the device and plugging it back in. Keep an eye on the WiFi status light (middle light on the front panel). What color(s) is it flashing? We hope it's blinking a steady green light only. If not, please cross-check the light code you're seeing against this list:  Light Codes - feel free to reply with the light code you're seeing and we'd be happy to assist you further.
  4. Reset your controller's WiFi connection
    Should you get a light code in step 3, please attempt to  Update Your WiFi Network  - in short, this will re-blink Up your Rachio and reset the credentials it has saved but keep all of your zone settings.

    Do you have an Android?

    You may also want to check some other tips for the BlinkUp process for Android devices.

  5. Still no luck?
    Please review this support article on connectivity issues.

Note

While offline for long periods, your controller will run the last saved schedule created in the Rachio app. Any updates/changes to these watering schedules will be uploaded to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually. For more details, please refer to our support article: What if my controller goes offline?


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