Alarm.com - Overview & Basic Troubleshooting

Want to connect your Rachio to Alarm.com? This article shares some instructions on how to get your controller connected to Alarm.com in a few simple steps.

Alarm.com seamlessly connects the key devices in your home on one platform, allowing them to work together and smarter. Integrate Rachio into your connected home!

Only the user who is the main account holder of the Rachio can set up this integration. Any other users who have shared access for the integrated Rachio will not be able to connect to the Alarm.com integration.

1) Add the Irrigation Service Plan to your account via your dealer

2) Log in to the Alarm.com mobile app

3) On the home page of the app, scroll to the Irrigation card and tap “Connect to account"

4) Enter your Rachio app credentials and select “Allow Access”

5) Wait for the controller to load. The Irrigation card will refresh after authorization is complete.

Irrigation Card

The Irrigation Card displays the current status of your Rachio controller, whether it is currently in use or when it was last in use. It also displays if the controller is in Rain Delay or Hibernation (formerly Standby) mode.


The user must use the Alarm.com app to view Irrigation details. Irrigation is not yet available on the Alarm.com Customer Website.

Note: Last Watered displays the last zone watered, regardless of whether it was watered through a schedule or manually

Tips & Troubleshooting:

1) User must use the Alarm.com mobile app to view Irrigation details. Irrigation is not yet available on the Alarm.com Customer Website.

2) User cannot interact with a zone or schedule while watering. Select "Stop Watering" before making changes.

3) To water zones that are not on a schedule, select “Water All Zones” and deselect zones as desired.

4) Schedule names are visible in the Alarm.com app, but the zones and durations are only available in the Rachio app. Use the Rachio app to give each schedule a descriptive name for easy reference from the Alarm.com app.

5) To change zone names, use the Devices page on the Customer Website.

6) To remove a Rachio controller from an Alarm.com account, your Dealer must do the following: Login to Dealer's website > Find the customer’s account and navigate to Equipment > emPower Devices > Rachio > Log out of Rachio Account

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

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Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.