Billing FAQs

Last Update:Feb 10 2022 3:48pm

Billing FAQs

This article will cover all accepted payment methods for you to buy your Rachio controller. If you are in doubt of what can you use, this article is for you.

The Rachio store accepts most major credit cards.

What payment methods can I use?

We accept Visa®, MasterCard®, Discover®, and American Express®.  We can only accept credit cards issued by companies and with a billing address within the US or Canada.

When will my credit card be charged?

Your credit card will be charged when you complete the checkout process. You will receive an order confirmation email from us shortly after you have completed the checkout process.

What gift cards do you accept?

We only accept Visa®, MasterCard®, Discover®, and American Express® gift cards.

Can I use multiple payment methods?

Unfortunately, no. We're sorry for any inconvenience.


Do you still need help?


We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.


Summer Hours (April-September)

7 am-5 pm (MST), 7 days a week.


Winter Hours (October-March)

8 am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.