Sales & Warranty

Sales & Warranty

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International Returns

SummaryThis article details Rachio's return process for customer located outside of the United States and Canada.Although our products are not intended for ...
Last Update: June 26th 2023, 1:49pm

Authorized retailers

When buying your Rachio controller, it's very important to make sure you are purchasing from an authorized retailer so you can have a guaranteed warranty. B...
Last Update: March 14th 2025, 5:00pm

2-Wire Systems and Rachio

Is the Rachio controller compatible with 2-wire systems?Rachio cannot run 2-wire irrigation systems.Imagine fifty people who have to get to the same place, each...
Last Update: February 9th 2022, 5:09pm

Subscribe to Rachio Emails

We are glad that you're interested in Rachio and our products! Want to get on our mailing list for future promotions? Just create an account here!Do you sti...
Last Update: February 25th 2022, 1:18pm

Is the controller SWAT tested?

What is SWAT?Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives crea...
Last Update: February 23rd 2022, 1:52pm

Can I replace my old timer with a Rachio controller?

SummaryAre you wondering if you will be able to replace your old-timer with a Rachio controller? Well, this article is for you. Check below for more information...
Last Update: January 22nd 2025, 8:16pm

Billing FAQs

Billing FAQsThis article will cover all accepted payment methods for you to buy your Rachio controller. If you are in doubt of what can you use, this article is...
Last Update: February 10th 2022, 3:48pm

Am I eligible to receive a rebate for my controller?

Utility RebatesThe Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSe...
Last Update: February 1st 2024, 7:04pm

How long do I have to wait to receive my controller?

SummaryThis article will help with concerns such as 'What is your delivery time?' or 'What if I'm outside the USA?'.When will my order ship?...
Last Update: February 22nd 2022, 1:29pm

How do I return or cancel my order?

SummaryIf you need to cancel or return your order, Rachio offers a 30-day money-back guarantee for purchases from Rachio.com. Rachio store returns and...
Last Update: February 21st 2022, 3:48pm

Can I buy a Rachio if I live outside of the USA?

At this time, the Rachio store on Rachio.com cannot ship outside of the United States. Purchases made on the Rachio store only ship to the 50 US States, and the...
Last Update: December 8th 2023, 3:57pm

Is my controller under warranty?

To check if your controller is under warranty, please reference Rachio's warranty:  https://rachio.com/warranty Do you still need help?We have a c...
Last Update: February 23rd 2022, 1:45pm

Where can I find reviews?

We are happy to help our users save water, and you can find some reviews about our products on multiple retailers' websites. Here in this article, you'l...
Last Update: February 25th 2022, 2:30pm

Recycling your controller

Rachio Recycles!Now you have your new controller and would like to properly dispose of the old one?At Rachio, we are committed to providing a sustainable future...
Last Update: February 25th 2022, 12:44pm

Rachio Referral Program

Rachio’s referral program allows current Rachio users to share their unique referral link with friends and family. The user that shares the link will beco...
Last Update: November 16th 2022, 11:34pm
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