Sales & Warranty
Sales & Warranty
International Returns
SummaryThis article details Rachio's return process for customer located outside of the United States and Canada.Although our products are not intended for ...
Authorized retailers
When buying your Rachio controller, it's very important to make sure you are purchasing from an authorized retailer so you can have a guaranteed warranty. B...
2-Wire Systems and Rachio
Is the Rachio controller compatible with 2-wire systems?Rachio cannot run 2-wire irrigation systems.Imagine fifty people who have to get to the same place, each...
Subscribe to Rachio Emails
We are glad that you're interested in Rachio and our products! Want to get on our mailing list for future promotions? Just create an account here!Do you sti...
Is the controller SWAT tested?
What is SWAT?Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives crea...
Can I replace my old timer with a Rachio controller?
SummaryAre you wondering if you will be able to replace your old-timer with a Rachio controller? Well, this article is for you. Check below for more information...
Billing FAQs
Billing FAQsThis article will cover all accepted payment methods for you to buy your Rachio controller. If you are in doubt of what can you use, this article is...
Am I eligible to receive a rebate for my controller?
Utility RebatesThe Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSe...
How long do I have to wait to receive my controller?
SummaryThis article will help with concerns such as 'What is your delivery time?' or 'What if I'm outside the USA?'.When will my order ship?...
How do I return or cancel my order?
SummaryIf you need to cancel or return your order, Rachio offers a 30-day money-back guarantee for purchases from Rachio.com. Rachio store returns and...
Can I buy a Rachio if I live outside of the USA?
At this time, the Rachio store on Rachio.com cannot ship outside of the United States. Purchases made on the Rachio store only ship to the 50 US States, and the...
Is my controller under warranty?
To check if your controller is under warranty, please reference Rachio's warranty: https://rachio.com/warranty Do you still need help?We have a c...
Where can I find reviews?
We are happy to help our users save water, and you can find some reviews about our products on multiple retailers' websites. Here in this article, you'l...
Recycling your controller
Rachio Recycles!Now you have your new controller and would like to properly dispose of the old one?At Rachio, we are committed to providing a sustainable future...
Rachio Referral Program
Rachio’s referral program allows current Rachio users to share their unique referral link with friends and family. The user that shares the link will beco...