Wi-Fi Troubleshooting Self Help

Last Update:Feb 25 2022 2:37pm • Est. Read Time:Est. Read Time: 2 MIN

Summary

Have trouble connecting to Wi-fi? Do you see the light 2 or 3 blinking on your controller? Try our self-help tool. Download the RouteThis App to troubleshoot your Wi-Fi issue, run the diagnostic scan to determine the next steps to bring your Rachio online. Here you can find the steps!


Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet, or are having internet connection issues, please run our network diagnostic tool by following the steps below. After the diagnostic run is complete, you will be provided with steps to resolve the issue on your own. If you're still having issues, you will be provided with a unique key from the RouteThis app. You can reach out to Contact Support and provide us with the key as well as your Rachio controller serial number.

The diagnostics report helps our support team understand what is causing your issue so we can fix the problem faster and get you back to enjoying your controller and water savings!
 

How does RouteThis work?


  1. Download RouteThis

    To run a network diagnostic test, download the "RouteThis Helps" app on your mobile device (Apple App Store or Google Play Store).

  2. Connect phone

    Connect your phone to the same Wi-Fi network that you are using when attempting to connect your Rachio controller.

  3. Go to controller

    Place your phone on your Rachio controller.

  4. Follow prompts
    Follow the in-app prompts below:

Click  BEGIN 

Enter code  RACH 

Confirm phone location. Make sure that your mobile device is next to the Rachio controller.

Run the diagnostic scan. This can take up to 4 minutes.

The next screen will look like this. To begin Self Help troubleshooting, select Improve Network Health

You will be provided with a diagnosis and steps to resolve your network issue


Copy your Key to provide to a Rachio Support team member if you still need help.

Do you still need help?


We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.


Summer Hours (April-September)

7am-5pm (MST), 7 days a week.


Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.