Redwood City (RWC) Program FAQ

What is the RWC/Rachio program?

If you received confirmation from Redwood City that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and information at your fingertips. Check on and run your sprinklers from anywhere in the world on your cell phone (or our web app). Rachio is so intelligent that it skips waterings when you have plenty of moisture in your soil. It automates the amount of water your vegetation needs to stay healthy and green, and can even save your home from a spreading fire with integrations from other companies such as Nest!

Redwood City (RWC) Program

Where can I schedule a professional installation?

If you have already redeemed your 8 digit coupon code for a free Rachio controller, you can schedule your free professional installation below.

RWC Schedule Link

I need to cancel/reschedule my appointment. How do I do that?

There will be a link in your schedule verification email you can use to cancel or reschedule your appointment. Schedule changes must be submitted at least 24 hours prior to installation time. 


What is being installed?

A sprinkler technician will come to your home to install a Rachio Smart Sprinkler Controller, which will be the new brains behind your pre-existing irrigation system. In short, we will be replacing your current controller with a much smarter one! (Note that this will NOT include installation of any piping, sprinkler heads, hoses, or additional wiring).

By claiming your free Rachio controller, you agree to install your controller at the residence that is associated with your Redwood City Utility Account Number. If they are installed at any other residence, we reserve the right to deactivate the controller without notice.

Do I pay for anything?

Aside from an already discounted installation fee ($49), you have the rare opportunity of receiving a FREE Rachio Smart Sprinkler Controller (which includes software, as well as web and mobile apps) with no monthly or annual fees to worry about. That is a savings of $400!

Can anyone change my settings, or observe my settings?

Your water usage will be monitored by RWC and Rachio for the year of 2018 in order to determine how much water the Rachio has saved you. We will not make any changes to your account or settings to your sprinkler system. 

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