San Antonio Water System Program FAQ

Special offer for approved San Antonio residents

Are you a resident of the city of San Antonio? For a limited time only, eligible residents can apply to receive a coupon towards a Rachio 3 Smart Sprinkler Controller for only $74.99 + tax (a $230+ value)!

What is the SAWS program?

In partnership with San Antonio Water System, this limited-time program encourages homeowners to maximize watering efficiency with the Rachio 3 Smart Sprinkler Controller. The Rachio 3 is only $74.99 + tax for eligible SAWS residents with a coupon (a $230+ value)!

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Offer Details

For approved San Antonio residents only:

  • This limited time offer provides a coupon to eligible residents towards the following – a $230+ value for just $74.99 + tax:
    • Rachio 3 Smart Sprinkler Controller (up to $279.99 value)
  • There is a very limited quantity of discounted Rachio 3 controllers; claim yours before they're gone!

Product Details

Rachio 3 Smart Sprinkler Controller

The Rachio 3 Smart Sprinkler Controller raises the smart watering bar with easy installation, dual-band Wi-Fi and an expressive light bar. Rachio 3 is the only controller equipped with hyperlocal Weather Intelligence™ Plus and HomeKit compatibility.

FAQ

What is a smart irrigation controller? 

A smart irrigation controller is a device that operates an automatic in-ground irrigation system from a smartphone-based app. Typically, these services offer automatic weather-based settings that will decrease or skip irrigation when it has rained recently, or is anticipated that it will rain. Smart controllers offer increased convenience compared to standard controllers, making it easier for homeowners to monitor their irrigation water use.  

Do I have to have an existing irrigation system to apply for a coupon? 

Yes, you must have an existing in-ground automatic irrigation system in order to apply for this coupon. 

What technology is required for me to install the device? 

You must have a smartphone (Apple or Android) and strong Wi-Fi signal. You will need to install a smartphone app to control and access your irrigation system.

Can I purchase a device not listed on SAWS and still receive a coupon? 

At this time, SAWS is only offering a coupon for approved devices listed on GardenStyleSA.com; however, smart irrigation controllers are a new field of water conservation, and more devices are entering the market every year. Keep a lookout for more devices to be listed! 

How long does it take to receive a coupon? 

You can expect to receive an email with your coupon code within two weeks of applying. 

How long do I have to use my coupon?

The coupon code will be good for 30 days from the date of issue. 

What format is the coupon code provided in?

All coupon codes will be sent via email.

Where can I purchase the app-based irrigation controller?

You will receive an email with your coupon code and links to the vendor’s websites to purchase your device. You must purchase your device directly through the links provided in order to use your coupon code. 

How long will this program be available?

Program funds are limited and applications will be processed on a first come first served basis. Applications will be accepted year-round. 

I have two irrigation controllers. Can I get two coupons?

Our Smart Irrigation Controller Coupon is limited to one coupon per service address. Vendors may offer additional discounts or sales, so please contact them directly for additional information. 

Do I need to send in an invoice or receipt once I purchase my smart irrigation controller?

You do not need to send in an invoice or receipt. We check with the device vendor for applicants who have activated their device at their specific address.

Will the weather-based irrigation controls lower my water bill?

Maybe. Many smart irrigation controllers offer weather-based controls that will change your irrigation settings depending on how much rain we have or will receive. These companies are typically providing recommendations for the entire country, and as such these recommendations may not be as specific as necessary. We always recommend referring to Garden Style SA for the most customized watering advice. 

How long do I have to install the device?

You will have thirty days from when it ships to install and activate the controller. If you do not install the controller within that time frame, a $100 charge will be applied to your SAWS water bill. If you are unable to install within 30 days, please contact us at 210-704-SAVE (7297). 

Who do I contact if I am having trouble installing my device?

You will need to contact the device vendor in order to troubleshoot any technical or installation difficulties. SAWS does not offer installation assistance.

Will SAWS come install my device?

SAWS does not conduct installations of app-based irrigation controllers. You will need to contact or hire a licensed irrigator. 

Can SAWS recommend an irrigator to install my device?

SAWS cannot recommend any irrigation companies. However, the San Antonio Irrigation Association has a list of licensed irrigators on their website that you may use as a starting point. Moreover, vendors may also offer recommendations for local irrigators who are approved to install their products. SAWS does not endorse any irrigation companies, so please conduct your own research before hiring a company and do not hesitate to ask for proof of their irrigation license. 

Does SAWS support/recommend other products by these vendors? 

No, SAWS does not endorse any companies or products or services these companies offer. Coupons are offered on specific products with features that we believe will be helpful to customers seeking to save water. We strongly advise that you conduct your own research before purchasing other gardening services or products. 

I’ve contacted the device vendor for technical help to no avail, can you help?

If you have attempted to contact the device vendor multiple times and have had no response, please let us know at 210-704-SAVE (7283).

I have more questions. Is there someone I can talk to SAWS?

Yes, give us a call at 210-704-SAVE (7283).

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