New Wi-Fi Network or Equipment? Wi-Fi Reset
If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you setup a new router from the one you had when you first setup your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Reset will clear the controller's network settings, but not the zone or schedule settings.
Wi-Fi Reset Steps - Rachio 3
To perform a Wi-Fi Reset, follow the steps below:
- Update Wi-Fi in Rachio app
From within the Rachio app, navigate to the “More” tab, then select “Controller Settings.” Select “Update Wi-Fi Network” and then follow along with the app’s instructions.
In-app instructions will vary slightly for Android users.
- Hold down Wi-Fi Button
Press and hold the Wi-Fi button on the controller until the light bar is fully illuminated. A blue flash will indicate the device has accepted the command.
The device will provide the shut down light codes and then restart. (When the controller is shutting down, the light bar will start out fully illuminated with a white light. The light will then shrink down to the middle of the bar. It will continue to provide this code until the controller reboots).
- Connect in the app
When quadrant one is solid and quadrant 2 is blinking, complete the Wi-Fi update process from within the Rachio app. The Rachio app will let you know once the Wi-Fi update is successful.
Wi-Fi Reset Steps - Generation 2
To perform a Wi-Fi Reset, follow the steps below:
- Update Wi-Fi in Rachio App
From within the Rachio app, navigate to the “More” tab, then select “Controller Settings.” Select “Update Wi-Fi Network” and then follow along with the app’s instructions. Note that instructions will vary slightly for Android users.
- Power cycle the controller
Unplug your Rachio Smart Sprinkler Controller, Generation 2, then plug it back in.
- Hold DOWN and SELECT
Press and hold the DOWN ARROW + SELECT BUTTON (see image below for reference) simultaneously until the LED light ring is fully illuminated, then release.
If Light One turns solid before the light ring begins to fill, you will need to reset again by power cycling and holding the buttons. The light ring will fill once more. After light one is solid and light two is blinking, your controller is ready to connect to a Wi-Fi network. This may take several minutes.
Your Rachio will gather information about your network, then list the available Wi-Fi networks. Confirm that you’re connecting to your preferred 2.4 GHz network before joining, then join the selected network. Note that the Generation 2 Rachio is not compatible with 5 GThe Rachio app will let you know once the Wi-Fi update is successful.
If you change your ISP (Internet Service Provider), router, or update your Wi-Fi name/password, you will need to update your Wi-Fi network within your Rachio App. This way, your controller will remain connected to the internet. This can be done easily by navigating to the More tab, then Controller Settings and then "Update Wi-Fi Network".
Check out our video below for step-by-step instructions on resetting the Wi-Fi on your Generation 1 controller.
Wi-Fi Reset Steps - Generation 1
From the More tab, select Controller Settings
Click on Update Wi-Fi Network and click "Next". (Make sure that the unit is plugged in and the "Wi-Fi" light is blinking on the face of the Rachio.)
Much like your smartphone device, the Generation 1 Rachio will automatically find known networks. Make sure to select the appropriate (2.4 Ghz optimized) network and click Next. (If the network you are using does not show up, click on "Update Network" and the device will refresh with all known networks.)
After clicking Next you will be prompted to enter your network password. Please note that the password is case sensitive and character sensitive. So if your password has any dashes (-) or any other special characters (examples: +, !, #, *) make sure to enter them.
- Once you have entered in your password, click "Next". Where you will be brought to a page that explains the BlinkUp process. Make sure to read through the message to make sure you will be successful with your BlinkUp and click "Connect."
A couple things of note when blinking up:
- Have the brightness turned all the way up on your device. It's best to turn off "Auto Brightness" in your phone's settings.
- Have your device screen completely pressed up against the faceplate / photo-sensor with no gap.
- Preferably be in a dark room with little, to no ambient light. Please note you can take the faceplate off and bring it into a darker room if need be.
- Keep your smart device pushed flush with the face-plate for at least 15 seconds, preferably 20 seconds. This helps ensure that the controller connects, not only to your (local) Wi-Fi network but also to our server.
Make sure that the Wi-Fi light begins blinking green and you have successfully connected. If the lights don't eventually blink green please reference this article to see what color your blinking lights mean.