Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!
Has your Gen1 Rachio gone offline unexpectedly? Don't worry, most of time it will reconnect on it's own.
In the event it doesn't automatically reconnect, please follow the troubleshooting tips, listed below.
While offline for long periods, your controller will run the last saved schedule created in the Rachio app . Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.
- For more details on backup schedules, please refer to our support article : What if my controller goes offline?
Check your local networkAre other connected devices working properly? If not, you may need to reach out to your ISP (Internet Service Provider) and have your connection checked.
Reset your router
Everyone needs a fresh start now and then.
Power cycle your controller
You can do this by simply unplugging the device and plugging it back in. Keep an eye on the WiFi status light (middle light on the front panel). What color(s) is it flashing? We hope it's blinking a steady green light only. If not, please cross check the light code you're seeing against this list: Light Codes -- feel free to reply with the light code you're seeing and we'd be happy to assist you further.
Reset your controller's WiFi connection
Should you get a light code in step 3, please attempt to Update Your WiFi Network -- in short, this will re-Blink Up your Rachio and reset the credentials it has saved but keep all of your zone settings.
Still no luck?
Please review this support article on connectivity issues.