How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1

WARNING

FACTORY RESET CANNOT BE UNDONE. Performing a factory resetvwill delete all data from your controller, including zone settings, schedules, water usage, watering history, etc.

Primary reasons for a Factory Reset

1) Wi-Fi setup error

If you attempted to connect your controller to Wi-Fi via your phone's Wi-Fi settings (i.e. Add Wi-Fi accessory), a factory reset is required to clear the controller's memory before reattempting to connect via the Rachio app.

2) Changing Owners

If your Rachio controller is changing hands (selling, moving, transferring from installer account, etc.), you can perform a Factory Reset to clear all data and ensure a smooth transfer to the new owner. If you received or purchased a used controller, it will need to be deleted from the 1st owner's Rachio account before it can be added to your Rachio account.

Did you move to a home with a Rachio?

Did you inherit a used controller move to a home with an existing Rachio? We recommend transferring ownership and clearing all settings.

Controller offline? Get a new router?

You may just need to update your Wi-Fi Settings. Perform a Wi-Fi Reset


How to Factory Reset your controller

You can perform a Factory Reset using these methods (described below):

  • Option 1: Reset the controller from the Rachio App (recommended)
  • Option 2: Reset the controller using the buttons (NOT recommended)

Note

The Rachio Generation 1 Controller can ONLY be reset via option 1.

Option 1: Controller Settings within the Rachio app

To perform a factory reset of Rachio 3, Generation 2, or Generation 1 using the Controller Settings menu, follow these steps:

  1. From the Home screen, select the "More" tab.
  2. Select "Controller Settings" and find "REMOVE CONTROLLER" towards the bottom of your screen. Select "Remove."
  3. If you wish to permanently delete the data associated with your controller, select "Remove" from the warning label. 

Option 2: Controller reset using the buttons on the controller

To perform a factory reset of Rachio 3 or Generation 2 using the buttons your the controller, follow these steps:

For Rachio 3 controllers:

  1. Hold down the stop button until the light bar fully illuminates. The Rachio 3 will flash blue light to indicate success. The device will then shut down (white light bar shrinking to the middle), reboot (first quadrant flashing), and then get to quadrant 2 blinking (ready to connect to Wi-Fi).
  2. If you have a Rachio account, the controller will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner's account).

For Generation 2 controllers:

  1. Power cycle the controller.
  2. Press and hold the UP ARROW and SELECT BUTTON simultaneously until the LED light ring is fully illuminated, then release.
  3. If you have a Rachio account, the controller will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner's account).
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