Advanced Wi-Fi Troubleshooting (Generation 2)


Your Rachio Controller doesn't want to connect to Wi-Fi?

Lame, we know. Here are some tips to try if your Rachio controller doesn't want to connect to your Wi-Fi network.

Check the current status of your Wi-Fi network

The Rachio LED on your controller shows the current status of Wi-Fi connection. Use the light code to troubleshoot if you haven't already.

Troubleshooting Steps

  1. Verify password

    Be sure to enter your network password correctly — including uppercase, lowercase, and any other special characters — as the network credentials are case sensitive. Open networks (no Wi-Fi password) are not supported.

  2. Verify with other devices

    Verify with other devices (such as tablets or mobile phones) that your connection is good. Test by opening up a web browser and performing a Google search of any kind. If this fails, there may be a problem with your Wi-Fi network. You should contact your Internet service provider, network administrator, or the person who set up your network for assistance.

  3. Update firmware

    Update the firmware for your router or modem hardware if available. This can be accomplished by logging into your router and running a quick "Check for updates". Reference your router's manual for more information.

  4. Diagnostic test

    Run a Wi-Fi Network Diagnostic test. See Is my Wi-Fi Network compatible?

  5. Check settings

    Check your routers DNS settings to make sure they are up to date and functioning normally. Try using a different DNS if possible (Google public DNS is a good example:

  6. Previously connected?

    If you recently changed your Wi-Fi password, you need to update your Wi-Fi connection on the Rachio controller to connect again. See How do I update Wi-Fi on my controller? (Generation 2)

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