Will my Wi-Fi network work with Rachio?

Use RouteThis for Wi-Fi Troubleshooting

Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet, or are having internet connection issues, please run our network diagnostic tool by following the steps below. After the diagnostic run is complete, please email us with your unique key from the RouteThis app, as well as your Rachio controller serial number.

How does RouteThis work?

1. Download RouteThis
   

   To run a network diagnostic test, download the "RouteThis Helps" app on your mobile device (Apple App Store or Google Play Store).

2. Connect phone
   

   Connect your phone to the same Wi-Fi network that you are using when attempting to connect your Rachio controller.

3. Go to controller
   

   Place your phone by your Rachio controller.

4. Follow prompts
   

   Follow the in-app prompts below:

   Click BEGIN

   

   Enter code RACH

   

   Confirm phone location. Make sure that your mobile device is next to the Rachio controller.

   

   Run the diagnostic scan. This can take up to 4 minutes.

   

   Copy the report key from the app or make a note of the key.

   

   Provide this code to Rachio support via the question mark icon in the top right corner of the Rachio app for further troubleshooting assistance.