How do I return or cancel my order?

Rachio store returns and cancellations policy

Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days to return your Rachio.com purchase for a full refund. Your post-purchase email receipt shows when your unit was purchased.

Can I cancel my Rachio store order?

Once an order is placed on the Rachio online store, it's usually processed and shipped within 24 hours. If you need to cancel your order, please contact the support team. 

Can I return my product?

Rachio offers a 30-day money back guarantee for orders purchased from Rachio.com. If for any reason you are not completely satisfied with your Rachio controller, you can return it within 30 days of shipment for a full product refund. 

How to return

To initiate a refund and to arrange a product return, go to rachio.com/returns. You will need your order number (located in your purchase confirmation email) and your zip code to authorize a return and print a prepaid shipping label. Please return your item(s) in the original packaging. 

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Store terms and conditions

Where can I read the Rachio store terms and conditions?

Rachio store terms and conditions are available here. 

Warranty

Where can I learn more about Rachio product warranties?

Rachio warranty information is available here. 

Note

Did you purchase a Smart Water System (Rachio 3 Smart Sprinkler Controller with Wireless Flow Meter)? If needed, you can return the Flow Meter separately, keep your Rachio 3, and be reimbursed for the cost difference.

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