How do I return or cancel my order?

Rachio store returns and cancellations policy

Most orders on the Rachio store cannot be cancelled once they've been placed. But you will have 30 days to return your purchase for a refund.

Can I cancel my Rachio store order?

Once an order is placed on the Rachio online store, it is usually processed for shipping within 1-2 hours. Should you have buyer's remorse within this time frame, please call the support team at 844-4-RACHIO.

Can I return my product?

Rachio offers a 30-day money back guarantee. If, for any reason, you are not completely satisfied with your Rachio controller, you can return it within 30 days of shipment for a full product refund.

To initiate a refund and to arrange for the return of the product, go to Rachio Returns.

Where can I read the Rachio store terms and conditions?

Rachio store terms and conditions are available here.

Where can I learn more about Rachio product warranties?

Rachio warranty information is available here.

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