How do I return or cancel my order?


If you need to cancel or return your order, Rachio offers a 30-day money-back guarantee for purchases from

Rachio store returns and cancellations policy

Most orders on the Rachio store can be canceled within one hour of order placement. After purchase, you will have 30 days from the date of purchase to return your order for a full refund. Your post-purchase email receipt shows when your unit was purchased.

Can I cancel my Rachio store order?

Once an order is placed on the Rachio online store, it's usually processed and shipped within 24 hours. If you need to cancel your order, please reach out to with your information and our Support team will help you!

Can I return my product?

Rachio offers a 30-day money-back guarantee for orders purchased from If for any reason you are not completely satisfied with your Rachio controller, you can return it within 30 days of purchase for a full product refund. Please reach out to and our Support team will help you!

Store Terms and Conditions

Rachio store terms and conditions are available here. 


Rachio warranty information is available here. 


Did you purchase a Smart Water System (Rachio 3 Smart Sprinkler Controller with Wireless Flow Meter)? If needed, you can return the Flow Meter separately, keep your Rachio 3, and be reimbursed for the cost difference. Please contact for more information.

Was this article helpful?
12 out of 36 found this helpful

Have more questions? Submit a request



Article is closed for comments.