Basic Wi-Fi Troubleshooting

Tip

Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!

Note

While offline for long periods, your controller will run the last saved schedule created in the Rachio app. Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.

While offline for long periods, your controller will run the last saved schedule created in the Rachio app. Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.

Basic Wi-Fi Troubleshooting

IN THIS ARTICLE

Quick Overview

Things you'll need, in order to troubleshoot:

  • Network Name (SSID) and Password are needed (open networks should not be used).
  • Network must be running on 2.4 GHz or dual band (separated bands are recommended, while "blended" [2.4 / 5 GHz] networks are not recommended).
  • Network must use WPA or WPA2 Personal security encryption. This helps ensure your network and connected devices stay safe while online. Rachio will not connect or display without this.
  • Note the light code the controller is flashing. Refer to links in Step 4.

Step-By-Step Troubleshooting

  1. Update Wi-Fi

    Have any of your network settings changed? (SSID / Password) If so, update your Wi-Fi network. From your App Homepage go to Device Settings > Update Wi-Fi Network and follow the steps provided. Please be sure to enter your network password correctly — including uppercase, lowercase, and any other special characters — as the network credentials are case sensitive.

  2. Check Network

    No recent network changes? Next, check your network. Are other connected devices offline? Restart your router. Unplug your router, wait for 15-30 seconds, and plug your router back in. Once you have done this make sure that other devices connect to your Wi-Fi network.

  3. Router Firmware

    Double check to see if your router firmware is up to date. If you purchased your router through your internet service provider (ISP), please contact your internet service provider's technical support to confirm that all firmware is up to date. If you purchased your router yourself, refer to the manufacturer's technical support documentation and resources for instructions to update.

  4. Unplug / Power Cycle Rachio device

    Try manually power cycling your controller. Unplug the power cord from your Rachio, wait 10 seconds, then plug it back in. Take note of the light code the controller is flashing.

    Light Codes:

    1. Generation 1
    2. Generation 2
  5. Troubleshoot / Strengthen Wi-Fi Signal

    Check for any sort of wireless interference that could be interrupting the router's communicating with the controller, or any other device in your house for that matter. The biggest contributor to connectivity issues, from years of evidence, is often the placement of your controller in relation to your router. Materials in your home can interfere with the connection between your router and your controller, resulting in intermittent connectivity or unexpected disconnections.

    Interference: Low Medium High Very High
    Material: Wood Water Plaster Metal
      Synthetics Brick Concrete  
      Glass Marble    

    If there are any materials that could be causing interference, you may want to consider moving your router to a new location. This doesn't mean that you have to move the router to a completely different room or location in your house; sometimes moving the router to a different location within the same room will help. Consider moving the router out from underneath/behind a desk or cabinet.

    Another option is to purchase a Wi-Fi extender or booster. An extender, or booster, will provide a device that was out of range of the router, or that had a poor signal strength, a stronger one. In addition, a power line adapter can be very beneficial. Power line adapters turn your homes electrical wiring into network cables. We advise browsing Amazon or Best Buy for the purchase of an extender or a power line adapter.

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  6. Need more help?

    If none of the solutions above work, please refer to the following article: advanced offline troubleshooting.

 

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