I need help. Can I talk to someone?

You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the screen to connect with us. Please allow 48 to 72 hours for a reply to emails.

If you need help immediately, call the number on your install guide, and/or visit the Rachio community.

Summer Hours (April-September)

Rachio support is available 8am-5pm (MST), 7 days a week. We are open Memorial Day, Independence Day and Labor Day.

Winter Hours (October-March)

Rachio support is available 9am-5pm (MST), Monday through Saturday. We are closed Thanksgiving, Christmas, and New Years.

Please note, while we strive to troubleshoot and solve every call and email in a timely fashion, sometimes an irrigation or networking professional is needed to fix a sprinkler system component or router issue. We will do our best to identify such issues and connect you with a local, trusted pro.


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