Contact Support


We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller.

  1. Have you looked through our online Help Center to get all the support you need? Type in your keywords in the search bar and the most relevant articles will populate.

  2. Need to ask a support question via Email? Feel free to reach out to our Support Team at Please allow 48 to 72 hours for a reply to emails.

  3. Have you joined our Rachio communityOur community is full of friendly and familiar faces who are happy to make virtual friends and help you out with whatever you need.

Summer Hours (April-September)

Rachio support is available 7am-6pm (MST), 7 days a week. We are open Memorial Day, Independence Day and Labor Day.

Winter Hours (October-March)

Rachio support is available 9am-5pm (MST), Monday through Saturday. We are closed Thanksgiving, Christmas, and New Years.

Please note, while we strive to troubleshoot and solve every call and email in a timely fashion, sometimes an irrigation or networking professional is needed to fix a sprinkler system component or router issue. We will do our best to identify such issues and connect you with a local, trusted pro.

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