Need Your Serial Number or MAC Address?

Assuming that you need it to get on your WiFi, shoot us an email at support@rachio.com with your device Serial Number. This number can be found, as follows:

Generation 1

Serial Number: Located in the back of the front cover (starts with a "V" followed by 8 digits)

MAC Address: Unfortunately the MAC address cannot be found on the Gen 1 Rachio. You can find the broadcasted MAC in your router settings, or you can reach out to support@rachio.com. We can provide you your Rachio MAC address if you provide us with the serial number.

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Generation 2

Serial Number: Located on the sticker to the right and just above your zone wires (starts with "VR" or "CR" followed by 7 digits)

MAC Address: Located just below the serial number on the same sticker.

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Note: Once you have finalized your Blink up / connection process and have registered your Rachio Account you can find your MAC Address in the app via Dashboard Screen > Device Settings > scroll to the bottom.

Rachio 3 Smart Sprinkler Controller

Serial Number: Located on the sticker to the right and just above your zone wires (starts with "VR" or "CR" followed by 7 digits).

MAC Address: Located just below the barcode on the same sticker as the serial number.

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Note: Serial Number & MAC address are also located in the "more" tab of the Rachio app. More > Controller Settings > Technical Info

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