Red & Amber Wi-Fi Light (Generation 1)

Tip

Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!

offline troubleshooting with Rachio in app help


Red & Amber (Combo) Light

Is your Rachio Gen 1 providing you with a red and amber blink code? This code means that there is an issue with the Rachio connecting properly to your home network. Specifically, there is a network security setting preventing the Rachio from properly connecting.

Color Codes

> Red, Amber, Off | Getting IP address

Red_Amber.gif

Red Amber Off Red Amber Off

A red/amber light code indicates a problem with the Rachio obtaining an IP address. This is usually due to a problem with the Dynamic Host Configuration Protocol (DHCP). If you are receiving this light code, please attempt the following troubleshooting steps:

  • Ensure that DHCP is active on your router and has enough possible IP addresses for all of your devices, including the Rachio controller.
  • Check that "MAC address filtering" isn't enabled, or isn't denying the controller access.
  • Assign an IP address manually to your Rachio via the Rachio's MAC address.

> Amber, Red, Off | Resolving server name

Amber_Red.gif

Amber Red Off Amber Red Off

An amber/red light code indicates that the Rachio is having issues communicating with your DNS. If the Rachio is providing this light, please attempt the following troubleshooting steps:

  • Check the DNS settings on your router. Try changing your DNS to 8.8.8.8 (Google's public DNS server).
  • Sometimes the "DNS Relay" mode on some routers can confuse the Gen 1; try disabling this mode if need be.

> Amber, Off, Red, Off | Connecting to server

Amber_Off_Red_Off.gif

Amber Off Red Off Amber Off Red Off

An amber/off/red/off light code indicates that the gen 1 cannot connect to the Rachio's web servers. This is normally due to a security setting or firewall issue on your router. The following troubleshooting steps may help you resolve this issue:

 

  • Check the firewall settings on your router. Lowering the firewall restrictions may help the Rachio finalize the connection process.
  • The Gen1 needs to make a connection to port 31314; ensure this port is not blocked.

 

Experiencing a Different Light Code?

Click here to return to the list of Gen 1 light codes.

 

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