Knowledge base
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Can I install the controller myself?
Do-It-Yourself Installation Yes, you can install the Rachio controller on your own, without professional help; most users do it in 30 minutes or less! Quick Start & Installation Guides The guides below can provide installation tips and answer questions you may have. Rachio 3 Quick Start Guide Gener...
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How does Rachio work?
What does the Rachio Smart Sprinkler Controller do? Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduce water use and gives you control from anywhere. For more information, check out the video below, or comp...
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What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Rachio controllers Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ Controller installation ...
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Can I replace my old timer with a Rachio controller?
Check valve compatibility Rachio Smart Sprinkler Controllers are compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America, then your irrigation system is most likely compatible with a Rachio Smart Sprinkler Controller. Incompatible...
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Can I control my Rachio controller from anywhere?
Can I control my watering when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi network, etc). Where can I lo...
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How do I install a Rachio Controller outdoors? Weatherproof Outdoor Enclosure
Outdoor Installation Rachio controllers can be installed outdoors by using a Rachio Weatherproof Outdoor Enclosure. Our outdoor enclosure protects your controller from the elements and keeps it safe from water damage. Find a Rachio Pro Installing outdoors can be more challenging than the typical i...
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What can you do with your Rachio 3?
More tips to get you started Finished installing your Rachio 3? Now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control your system remotely Whether you’re at work or traveling the world, you can control your Rachi...
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Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring. Experience wireless lea...
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Rachio 3 Quick Start Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachio 3? The app allows you t...
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How to replace your Generation 2 with a Rachio 3
Upgrading from Generation 2 to Rachio 3 Smart Sprinkler Ready to upgrade your controller to Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Rachio Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use...
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Light Codes (Rachio 3)
Note Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly...
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Congratulations on your new home build with Rachio 3 Smart Sprinkler Controller
New home build with Rachio 3? Did you move into a new home with a Rachio 3 Smart Sprinkler Controller? If so, congratulations! Take control of your lawn Once your home’s Wi-Fi is set up, it’s time to control your lawn from your phone - not your garage. The Rachio App is your personal watering assist...
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Rachio Generation 2 Quick Start Guide
Find a Rachio Pro Interested in the Rachio Generation 2 Smart Sprinkler Controller, but not sure how to install it? Click the button below to find a local Rachio Pro! Connect with a Rachio Pro Installation Steps & Tips IN THIS ARTICLE Video Guides Prepare Connect Install Configure Co...
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Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or not remembering to water...
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Generation 2 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to Wi-Fi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio Mobile App is not availabl...
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Outdoor Enclosure Tech Specs
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
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Light Codes (Generation 2)
Light Codes The following guide should help you identify which LED light code your controller is displaying, as well as the steps to use to help troubleshoot each individually, during the Wi-Fi setup process: Troubleshooting Follow the appropriate links to your blinking light below, for a more in-dep...
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Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have more wires than zones. If that's the case, you m...
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Generation 1 Quick Start Guide
Generation 1 Controller Installation Steps & Tips IN THIS ARTICLE Video Guides Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Video Guides Hardware Installation Watch this video for step-by-step instructions on installing your Generation 1 Smart Sprin...
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Generation 1 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to WiFi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio Mobile App is not availab...
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Light Codes (Gen 1)
Light Colors The following guide should help you identify the LED light codes indicated by your the Wi-Fi light on your Gen 1 Rachio Smart Sprinkler Controller. Note The color of your Wi-Fi light is likely to change frequently during BlinkUp. After performing BlinkUp, allow at least a minute for the...
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How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. BlinkUp transmits the informati...
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Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wiring guide below: COLO...
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What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s screen between maximum an...
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Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It also issues notifications ...
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Rachio Wireless Flow Meter Quick Start Guide
Find a Rachio Pro Interested in the Rachio Wireless Flow Meter, but not sure how to install it? Click the button below to find a local Rachio Pro! Connect with a Rachio Pro Important Rachio recommends professional installation; however, we provide installation instructions for handy people with...
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Rachio Wireless Flow Meter Shopping Guide
Shopping Guide We know there are a lot of options out there for purchasing the supplies needed to install the Rachio Wireless Flow Meter. That's why we've put together this handy shopping guide, with a list of required supplies to help take the guesswork out of your installation! Important Rachio r...
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Rachio Wireless Flow Meter: Canadian Installation
Finding required fittings in Canada Proper installation of the Rachio Wireless Flow Meter requires specific fittings that may need to be special ordered if you reside in Canada. If you’re installing the flow meter in Canada, the following information will help streamline purchase and installation. En...
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Rachio Wireless Flow Meter Tech Specs
What is the Rachio Wireless Flow Meter? The Rachio 3 Smart Water System pairs leading smart sprinkler control with the precise flow monitoring of the Rachio Wireless Flow Meter to avoid catastrophic leaks and gain insight into your outdoor water use. The Flow Meter detects broken heads, ruptured pipes...
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Rachio Wireless Flow Meter Underground Installation
Underground Installation Instructions The following instructions have been tested internally, but are still undergoing external testing with customers for feedback and are subject to change without notice. Underground installation times can vary based on irrigation setup. While underground installati...
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Rachio App 3.0+
The Rachio app has a new look! Check out this article for details on what to expect with version 3.13 of the app. Rachio App Updates Our latest app brings new features and improved design to make smart watering better than ever. Read on for a high-level tour through the latest and greatest from Rach...
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What's new with the Rachio app?
Things look different in the Rachio app? With Version 3.13 of the Rachio app, we've laid the groundwork for some changes that will ultimately make your watering experience even more effortless and rewarding! Navigation Changes Looking for zones, zone setup, and zone editing? All information on zone...
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Rachio Mobile App on iOS | Changelog
Good news! Rachio 3 now supports Apple HomeKit™ with version 3.8.3 and later of the Rachio app! Current Version: 3.13.0 Release Date: April 11, 2019 Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple...
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Rachio Mobile App on Android | Changelog
Current Version: 3.13.0 Release Date: April 11, 2019 Note Your Rachio app should update automatically. Want to download the latest app? Click here. Rachio 3.0+ requires a phone or tablet running iOS 10.3 or higher, or Android 4.4 or higher. Rachio Android App | Changelog CLICK VERSION NUMBER FOR...
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Web App
Current Version: 3.13.0 Release Date: April 11, 2019 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here
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How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, select “My apps and games...
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Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense labeled. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprinkler controllers qualify fo...
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Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. When will my credit card be charged? Y...
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How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days from the date of purchase to return your Rachio.com order for a full refund. Your post-purchase email receipt shows when your unit wa...
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How long do I have to wait to receive my controller?
Shipping Delay – April 28, 2019 We are currently experiencing a shipping delay after increased demand from our Earth Day promotion. All orders awaiting shipping as of April 28th will ship on Thursday, May 2nd. Shipping confirmation and tracking details will follow. Thank you for your patience! When ...
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Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Rachio outside of the Unite...
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How secure is my Rachio controller?
With the proliferation of internet connected devices in your house, security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communicate with external systems...
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Is my controller under warranty?
Please reference Rachio's warranty: https://rachio.com/warranty
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Recycling your controller
Rachio Recycles! At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your old controller, follow thes...
Before You Buy
Rachio 3
Generation 2
Generation 1
Rachio Wireless Flow Meter
App
Rebates
Ordering, Warranty, & Returns
Recycle
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How do I create a watering schedule?
Rachio Watering Schedules Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month. Flex Daily - Adjusts daily based on soil moisture; watering sched...
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Why Didn't My Schedule Run?
The following are common reasons that a schedule might not run. Look through and determine if any of these make sense for your issue. If not, shoot us a message! Schedule Expired You can check to see if your schedule is expired by heading to the Schedules tab and selecting the problematic schedule. Cl...
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Scheduling FAQ - All about watering schedules
How to create a new schedule Want to add or create a schedule? We'll walk you through step-by-step here. Schedule types Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering...
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Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can tap to select individual da...
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How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Calendar" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Calendar" tab. Tap the schedule you wish to edit On the Calendar screen, you can see all yo...
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SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling average of the Edwards Aquife...
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Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Video Overview - Flex Daily Schedule Can I change a Fixed Schedule to a Flex Daily Schedule? You can easily...
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How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes root growth, reduces wat...
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How to setup a Flex Daily Schedule
What is a Flex Daily Schedule? Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each zone on its own schedule....
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How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select Watering Duration. Aft...
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What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels and soil moisture graphs are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily schedules will record the est...
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Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. This means Rachio will automatically adjust your watering intervals and durati...
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How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent waterings. An easy solution i...
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How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency from winter to summer and decreasing fre...
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Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on Mondays, Wednesdays, and...
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Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on the + sign in the bottom ri...
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How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen 1 Users Manually Run All Zones 1) Click o...
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How do I turn on one zone?
How do I turn on one zone? You can use the Quick Run feature to run a single zone on demand. Follow the simple steps below to water when you want: 1. Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a screen titled "Quick Run." ...
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How do I set up my zones?
Zones have changed in the Rachio app! Looking for zones, zone setup, and zone editing? All information on zones is now available in the "Yard" tab. Why is zone set up important? After completing the registration of your controller through the Rachio app, set up your zones for the most precise water...
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Yard Map for 12-zone Rachio 3 controllers
Note Like all Rachio controllers, the 12-zone controller available at Costco is EPA WaterSense certified and may qualify for rebates in some water districts and utilities. If you require documentation to demonstrate that this product is WaterSense certified, please go here. Yard Map for Costco Rachi...
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Where can I find details about my zone(s)?
Zones have changed in the Rachio app! Looking for zones, zone setup, and zone editing? All information on zones is now available in the "Yard" tab. Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and what that information me...
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What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the more water the plant uses. ...
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What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation type soil type sun / shad...
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What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun Mostly Shade = 2 hours...
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Create & Edit Schedules
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
Set Up & Edit Zones
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Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the first light as solid, wi...
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What if my controller goes offline?
Rest Assured - Rachio has your back! Most connectivity issues you might see are normal behavior; the Rachio controller's Wi-Fi features hinge on the reliability of: Your internet service provider (ISP) Your in-home router and/or access point. However, unless the device goes offline for an extended p...
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Basic Wi-Fi Troubleshooting
Basic Wi-Fi Troubleshooting Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. N...
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Basic Offline Troubleshooting
Connectivity FAQ Has your Rachio gone offline unexpectedly? Don't worry, most of time it will reconnect on its own. In the event it doesn't automatically reconnect, please follow the guidelines below. Troubleshooting Tip Controller offline? Having issues with Wi-Fi on your controller? Our new in-app ...
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Advanced Wi-Fi Troubleshooting
Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check o...
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How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1
WARNING FACTORY RESET CANNOT BE UNDONE. Performing a factory resetvwill delete all data from your controller, including zone settings, schedules, water usage, watering history, etc. Primary reasons for a Factory Reset 1) Wi-Fi setup error If you attempted to connect your controller to Wi-Fi via your...
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Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Guide Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water Pumps and Advanced Wiring If you’re r...
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How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wiring for all Rachio Smart Sp...
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How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. NOTE These instructions are valid for a...
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What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio controller is set up prop...
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How do I winterize my sprinklers? Winterization Basics
Summary In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Check out our winterization video below to learn how to winterize with Rachio controllers and Wireless Flow Meters. Tip Do you have a Ra...
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Performing an Irrigation Audit of your Sprinkler System
What's an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from city water line to sprinkler heads...
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How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can waste water and money. Now is...
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How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulate the pressure surge that can be ca...
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Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wiring When you try to run t...
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Sprinkler Systems Basics: About sprinkler systems and how they work
Understanding your sprinkler system We know that sprinkler systems can be a little confusing. Whether you're locating irrigation valves, understanding what wire does what, or trying to understand your old controller, we're here to lend a hand. The following overview will help you understand what you'r...
Wi-Fi
Wiring
Sprinklers & Irrigation
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How do I change the email address on my Rachio account?
Update email address Did you switch email addresses? Want to update the email on your Rachio account? You can quickly change the email address associated with your account from the Rachio app! How to change your email address From the Rachio app, tap the "More" tab in the bottom right of your screen...
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How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?" This will take you to the p...
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Transfer ownership of a Rachio controller to your account
Transfer Ownership Our Transfer Ownership feature lets you seamlessly add an existing Rachio controller to your account so you can water smarter. This is especially helpful if: You recently moved into a home with an existing Rachio controller and want to add the controller to your account You purchas...
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Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." Next, select "Units" to go from U.S. Standard...
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Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Still not working? Try uninst...
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Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may notice that Smart Cycle is wo...
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What are Inbox messages in the Rachio App?
Rachio Inbox for important messages Rachio keeps you informed on important events within your sprinkler system with our new Inbox messaging. Check your Inbox (located in the top right corner of the Home screen) to view new messages. How to tell if you have a message When you have a new message in yo...
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Why am I not getting notifications on my phone?
Push Notifications How do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor Google guarantees the orde...
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How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a schedule is skipped due to rain, wind, f...
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What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 that provides hyper local ac...
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What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler Controllers! Overview Wea...
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Rain Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Rain & Freeze Skip Weather Intelligence features and will provide some guidance on how to use them. Rain Skip FAQ's What is Rain Skip? Rain Skip saves you water by skipping watering schedules be...
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Wind Skip FAQ
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind speeds are expected to excee...
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Freeze Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Rain & Freeze Skip features and provide guidance on how to use them. // <![CDATA[ // ]]> // <![CDATA[ // ]]> Freeze Skip FAQ's When does Freeze Skip check the temperature? Freeze Skip, one of Ra...
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Saturation Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate Skip) determines if your yard ha...
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Change brightness on Rachio 3 light bar
Racho 3 light bar settings Is the light on your Rachio 3 Smart Sprinkler Controller too bright or too dim? You can now adjust the light bar's brightness to your liking! Please note, this setting is only available on Rachio 3 controllers. How to adjust brightness Tip Make sure your Rachio app is updat...
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How can I manually update my controller's firmware?
How to update firmware Controller firmware out of date? Easy fix! Step-by-Step Instructions More tab Head to the More tab in the Rachio app. Controller Settings Click through to Controller Settings. Technical Info Click into Technical Info to view the current firmware version. If the firmware ver...
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Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3 has a 4-way button which...
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Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a network and cannot communicate ...
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How to use Transfer Ownership to share my controller with someone else
How to transfer ownership to someone else Do you currently have a controller on your account that you would like to transfer to someone else? You can use Shared Access to transfer ownership! Go to Shared Access In the Rachio app, select the "More" tab and then select "Shared Access"; choose "Share A...
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How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, navigate to the "More" tab from the n...
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History Feed (formerly Activity Feed Menu)
History has moved to a new location in the Rachio app! Looking for your History feed and past watering events? These have been relocated to the "More" tab. Just click "More" from the home screen in the Rachio app, then tap "History" from the list. What is the History feed? The History feed is where ...
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Water Usage and Water Savings
How does Rachio track water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings and plant health. Note Water usage in gallons used/gallons saved is back! How do I view my water usage and water savings? Want to see how much water y...
Profile
Notifications
Weather
Controller
Analytics
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Rain Sensors FAQ
Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two main applications for rain sensors. The first is a water conservation device connected to an automatic irrigation system that causes the system to shut down in the event...
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Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. Note This video may not specific to your rain se...
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How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: Activate the Rain Sensor on the App ("More" tab > "Accessories"). Select S1 or S2, depending on which terminal your sensor is connected to on the Rachio controller, then toggle to enable th...
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Rain Sensor Notifications
App Notifications If you have a rain sensor connected to your Rachio controller, you will begin to see notifications in your History feed when the rain sensor is triggered on and off by rainfall. These notifications will either state "Rain sensor activated" or "Rain sensor deactivated" and can be foun...
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How do I install a rain sensor? (Generation 2)
Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the solenoid valves. Once the rain sensor has dried out, the switch d...
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How do I install a rain sensor? (Generation 1)
Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the solenoid valves. Once the rain sensor has dried out, the switch deact...
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How do I install a wired flow sensor or flow sensor? (Generation 2)
Note Need help adding a wired flow meter to your Rachio 3? Go here! Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local Rachio Pro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document,...
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Troubleshooting the Wireless Flow Meter
General Troubleshooting Are you encountering issues with your Rachio Wireless Flow Meter? We’re here to help! The information below will help target and solve any problems you may be experiencing. Tip If you're installing a new Rachio 3 controller along with a Wireless Flow Meter, your controller wi...
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Leak Notifications for Rachio Wireless Flow Meter
Received a leak notification from Rachio Wireless Flow Meter? To review leak notifications and what they mean, go here: Leak Notifications for Rachio Wireless Flow Meter. Looking for tips on how to troubleshoot a leak? To review possible leak causes and learn what to watch out for in your system, go ...
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Leak detected with Wireless Flow Meter? What to do if there's a leak
Why leak detection is important Leaks are annoying, but the Rachio Wireless Flow Meter helps you stay on top them! Being aware of leaks in real time and fixing any issues can save you tons of money and water. Ongoing leaks (even minor ones) can be costly and may cause even further damage to your irrig...
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Notifications - Rachio Wireless Flow Meter and wired flow meters
What are flow notifications? If you have a wired flow meter or Rachio Wireless Flow Meter installed with your Rachio controller, you can receive notifications to alert you of potential problems with your system. Notifications can appear as push notifications, emails, in-app notifications, and events ...
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Settings and Calibration - Rachio Wireless Flow Meters and wired flow meters
Settings overview If you have a wired flow meter or Rachio Wireless Flow Meter enabled on your Rachio controller, your flow meter's settings will determine how sensitive it is to changes in flow, as well as when you are notified of leaks. To set up your flow meter properly, you must calibrate your zo...
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Flow Calibration Error - Flow over 25 gpm during calibration
Is your Flow Meter registering flow greater than 25 gpm during calibration? A flow rate over 25 gpm is very unusual, so we will first want to rule out the following circumstances: Missing pipe transition If you have ¾-inch pipe, make sure that you installed a six-inch long, 1-inch diameter pipe tran...
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Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is defined by a solenoid valve)...
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Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as needed using the Saturation S...
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Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
Disclaimer Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio and third-party sensors Rachio does not recommend the use of 3rd party sensors unles...
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Rachio compatibility with a Toro Soil Sensor
Disclaimer Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. Rachio offers soil satura...
Rain Sensors
Wired Flow Sensors
Wireless Flow Sensors
Soil Sensors
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Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-polling method, we do supp...
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Rachio Smart Home Integrations
Our Integrations Rachio partners with popular smart home brands to help you get the most out of your controller. Check out our integrations to tap into increased watering control. Apple HomeKit™️ Amazon Alexa Nest Google Assistant IFTTT Alarm.com SmartThings Control4 Nexia Wink Stringify Rachio ...
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How do I use Alexa with my Rachio?
Amazon Echo Integration Amazon Echo allows you to interact with Alexa, Amazon’s voice control platform. Alexa listens for her name followed by a command. Note Please note, international use is only supported in the United States, Canada, Australia, and the United Kingdom. Video Walkthrough // <...
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How do I connect my Google Home to Rachio?
Google Home Integration Getting Started Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with your Google account For iOS (Apple) ONLY, make sure you have downloaded the Google Assistant app as well as the Google Home app. The Google Assistant al...
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How do I use IFTTT with my Rachio?
IFTTT + Rachio Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the "that" part of an Applet). An example of an Applet would be "if the temperature drops below fre...
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Can I use HomeKit with my Rachio?
HomeKit™ + Rachio Big news - the Rachio 3 is now compatible with HomeKit™! For directions on adding Rachio 3 as a HomeKit accessory, and other tips for controlling Rachio from your Apple products, go here!
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How do I use HomeKit with my Rachio?
HomeKit + Rachio HEADS UP! There are known issues with the HomeKit integration including disconnecting, difficulty reconnecting, "no response" notifications, and mesh network connections. The team is working with Apple and testing a new firmware release to resolve these issues. Rachio HomeKit Compa...
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API
Smart Home
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Moulton Niguel Water District Program FAQ
MNWD Smart Sprinkler Controller Program For a limited time only, qualified Moulton Niguel Water District customers can receive up to two Rachio 3 Smart Sprinkler Controllers and a required professional installation FOR FREE! (a $500+ retail value.) What is the MNWD program? In partnership with Moult...
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American Water Resources Program FAQ
AWR Smart Sprinkler Controller Program For a limited time only, qualified customers of American Water Resources or associated water utilities can receive a Rachio 3 Smart Sprinkler Controller for a discounted price! What is the AWR program? In partnership with American Water Resources, this program e...
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Las Virgenes Municipal Water District Program FAQ
LVMWD Smart Sprinkler Controller Program For a limited time only, qualified Las Virgenes residents can receive a Rachio 3 Smart Sprinkler Controller and professional installation (up to a $750 retail value) at no cost to you!* *Qualified residents with more than 16 zones can also receive a second con...
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New York American Water Program FAQ
NYAW Smart Sprinkler Controller Program For a limited time only, qualified New York American Water customers can receive a Rachio 3 Smart Sprinkler Controller (up to a $230 retail value) for only $99.99 + tax! What is the NYAW program? In partnership with New York American Water, this limited-time pr...
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New York American Water Activation + Schedule FAQ
New York American Water - Activating Your Rachio 3 Congratulations! You’re joining the future of smart watering with Rachio and New York American Water. When your controller arrives, follow our steps below to install yourself, or see below for a list of Certified Rachio Pros in your area. DIY Install...
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Woodbury Water Efficiency Program FAQ
What is the Woodbury program? In an effort to help residents save money by saving water, the city of Woodbury has created the Smart Irrigation Controller Program. Through this program, the City of Woodbury purchases WaterSense-certified smart irrigation controllers in bulk and sells them back to resi...
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Rachio Pro 3/4" Copper Wireless Flow Meter Installation Guide
Above: Wireless Flow Meter on 3/4-inch copper pipe with alternate fittings Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instruct...
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Pro Wireless Flow Meter Fitting Options
Pro Wireless Flow Meter Fitting Options Below are the recommended Wireless Flow Meter fittings. Each fitting has at least two options of brand and SKU. Caution Please note, the 3/4" [Copper Push Fitting] Male Adapter will have separate installation instructions than the rest of the Wireless Flow Mete...
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Can I become a Rachio retail distributor?
Prospective Rachio Retail Distributors Thank you for your interest in partnering with Rachio as a retail distributor! While we're not expanding our wholesale distribution channels at this time, any future updates will be posted here on the Rachio Help Center. North American Distributors Rachio is no...
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Rachio Pro Bulletin - Latest updates for Rachio professionals
Announcements & Updates Are you a Certified Rachio Pro or other professional partner? Check out this page for all the latest news from Rachio! Read below for a chronological list of our most recent products, updates, and features impacting Rachio Pros. For details on all new features, updates, and imp...
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Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Find a Rachio Pro Need help installing your Rachio Wireless Flow Meter? Click the button be...
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Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professionals to add new schedules to...
Water Utility & Restrictions
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Contact Support
I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the screen to connect with us. Please a...
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Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, what features you’d like to ...
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Server Status
Current Server Status: All Systems Operational Server Status Changelog May 4, 2019 Solved: Everything is back to normal and operating efficiently. Thank you for your patience. May 4, 2019 @ 9:34 p.m. Identified: We are currently experiencing issues with our service. Our team is working hard t...
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Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowe's Sam's Club Costco Apple ...
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Can I install the controller myself?
Do-It-Yourself Installation Yes, you can install the Rachio controller on your own, without professional help; most users do it in 30 minutes or less! Quick Start & Installation Guides The guides below can provide installation tips and answer questions you may have. Rachio ...
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How does Rachio work?
What does the Rachio Smart Sprinkler Controller do? Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduce water use and gives you control from anywhere. For more information, check out...
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What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Rachio controllers Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ ...
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Can I replace my old timer with a Rachio controller?
Check valve compatibility Rachio Smart Sprinkler Controllers are compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America, then your irrigation system is most likely compatible with a Rachio Smart Sprinkler...
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Can I control my Rachio controller from anywhere?
Can I control my watering when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi netw...
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How do I install a Rachio Controller outdoors? Weatherproof Outdoor Enclosure
Outdoor Installation Rachio controllers can be installed outdoors by using a Rachio Weatherproof Outdoor Enclosure. Our outdoor enclosure protects your controller from the elements and keeps it safe from water damage. Find a Rachio Pro Installing outdoors can be more chall...
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What can you do with your Rachio 3?
More tips to get you started Finished installing your Rachio 3? Now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control your system remotely Whether you’re at work or traveling the world, y...
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Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring...
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Rachio 3 Quick Start Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachi...
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How to replace your Generation 2 with a Rachio 3
Upgrading from Generation 2 to Rachio 3 Smart Sprinkler Ready to upgrade your controller to Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Rachio Generation 2 on the wall, installing the Rachio 3 is even easier! You can tr...
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Light Codes (Rachio 3)
Note Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's...
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Congratulations on your new home build with Rachio 3 Smart Sprinkler Controller
New home build with Rachio 3? Did you move into a new home with a Rachio 3 Smart Sprinkler Controller? If so, congratulations! Take control of your lawn Once your home’s Wi-Fi is set up, it’s time to control your lawn from your phone - not your garage. The Rachio App is your...
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Rachio Generation 2 Quick Start Guide
Find a Rachio Pro Interested in the Rachio Generation 2 Smart Sprinkler Controller, but not sure how to install it? Click the button below to find a local Rachio Pro! Connect with a Rachio Pro Installation Steps & Tips IN THIS ARTICLE Video Guides Prepare Connect ...
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Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or...
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Generation 2 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to Wi-Fi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio M...
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Outdoor Enclosure Tech Specs
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
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Light Codes (Generation 2)
Light Codes The following guide should help you identify which LED light code your controller is displaying, as well as the steps to use to help troubleshoot each individually, during the Wi-Fi setup process: Troubleshooting Follow the appropriate links to your blinking light...
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Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have more wires than zones. ...
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Generation 1 Quick Start Guide
Generation 1 Controller Installation Steps & Tips IN THIS ARTICLE Video Guides Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Video Guides Hardware Installation Watch this video for step-by-step instructions on installing your...
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Generation 1 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to WiFi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio ...
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Light Codes (Gen 1)
Light Colors The following guide should help you identify the LED light codes indicated by your the Wi-Fi light on your Gen 1 Rachio Smart Sprinkler Controller. Note The color of your Wi-Fi light is likely to change frequently during BlinkUp. After performing BlinkUp, allow ...
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How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. BlinkU...
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Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wirin...
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What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s ...
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Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It a...
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Rachio Wireless Flow Meter Quick Start Guide
Find a Rachio Pro Interested in the Rachio Wireless Flow Meter, but not sure how to install it? Click the button below to find a local Rachio Pro! Connect with a Rachio Pro Important Rachio recommends professional installation; however, we provide installation instructi...
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Rachio Wireless Flow Meter Shopping Guide
Shopping Guide We know there are a lot of options out there for purchasing the supplies needed to install the Rachio Wireless Flow Meter. That's why we've put together this handy shopping guide, with a list of required supplies to help take the guesswork out of your installati...
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Rachio Wireless Flow Meter: Canadian Installation
Finding required fittings in Canada Proper installation of the Rachio Wireless Flow Meter requires specific fittings that may need to be special ordered if you reside in Canada. If you’re installing the flow meter in Canada, the following information will help streamline purch...
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Rachio Wireless Flow Meter Tech Specs
What is the Rachio Wireless Flow Meter? The Rachio 3 Smart Water System pairs leading smart sprinkler control with the precise flow monitoring of the Rachio Wireless Flow Meter to avoid catastrophic leaks and gain insight into your outdoor water use. The Flow Meter detects bro...
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Rachio Wireless Flow Meter Underground Installation
Underground Installation Instructions The following instructions have been tested internally, but are still undergoing external testing with customers for feedback and are subject to change without notice. Underground installation times can vary based on irrigation setup. Whi...
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Rachio App 3.0+
The Rachio app has a new look! Check out this article for details on what to expect with version 3.13 of the app. Rachio App Updates Our latest app brings new features and improved design to make smart watering better than ever. Read on for a high-level tour through the late...
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What's new with the Rachio app?
Things look different in the Rachio app? With Version 3.13 of the Rachio app, we've laid the groundwork for some changes that will ultimately make your watering experience even more effortless and rewarding! Navigation Changes Looking for zones, zone setup, and zone editing...
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Rachio Mobile App on iOS | Changelog
Good news! Rachio 3 now supports Apple HomeKit™ with version 3.8.3 and later of the Rachio app! Current Version: 3.13.0 Release Date: April 11, 2019 Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled...
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Rachio Mobile App on Android | Changelog
Current Version: 3.13.0 Release Date: April 11, 2019 Note Your Rachio app should update automatically. Want to download the latest app? Click here. Rachio 3.0+ requires a phone or tablet running iOS 10.3 or higher, or Android 4.4 or higher. Rachio Android App | Changelog ...
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Web App
Current Version: 3.13.0 Release Date: April 11, 2019 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here
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How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, ...
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Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense labeled. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprinkl...
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Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. When will my ...
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How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days from the date of purchase to return your Rachio.com order for a full refund. Your post-purchase email receip...
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How long do I have to wait to receive my controller?
Shipping Delay – April 28, 2019 We are currently experiencing a shipping delay after increased demand from our Earth Day promotion. All orders awaiting shipping as of April 28th will ship on Thursday, May 2nd. Shipping confirmation and tracking details will follow. Thank you ...
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Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Ra...
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How secure is my Rachio controller?
With the proliferation of internet connected devices in your house, security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communic...
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Is my controller under warranty?
Please reference Rachio's warranty: https://rachio.com/warranty
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Recycling your controller
Rachio Recycles! At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your ol...
Before You Buy
Rachio 3
Generation 2
Generation 1
Rachio Wireless Flow Meter
App
Rebates
Ordering, Warranty, & Returns
Recycle
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How do I create a watering schedule?
Rachio Watering Schedules Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month. Flex Daily - Adjusts daily based on soil...
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Why Didn't My Schedule Run?
The following are common reasons that a schedule might not run. Look through and determine if any of these make sense for your issue. If not, shoot us a message! Schedule Expired You can check to see if your schedule is expired by heading to the Schedules tab and selecting the...
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Scheduling FAQ - All about watering schedules
How to create a new schedule Want to add or create a schedule? We'll walk you through step-by-step here. Schedule types Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place...
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Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can ta...
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How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Calendar" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Calendar" tab. Tap the schedule you wish to edit On the Calendar s...
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SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling aver...
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Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Video Overview - Flex Daily Schedule Can I change a Fixed Schedule to a Flex Daily ...
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How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes...
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How to setup a Flex Daily Schedule
What is a Flex Daily Schedule? Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each ...
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How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select...
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What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels and soil moisture graphs are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily sche...
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Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. This means Rachio will automatically adjust your wate...
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How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent wate...
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How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency from winter to ...
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Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on...
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Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on th...
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How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen 1 Users Manually...
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How do I turn on one zone?
How do I turn on one zone? You can use the Quick Run feature to run a single zone on demand. Follow the simple steps below to water when you want: 1. Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a scr...
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How do I set up my zones?
Zones have changed in the Rachio app! Looking for zones, zone setup, and zone editing? All information on zones is now available in the "Yard" tab. Why is zone set up important? After completing the registration of your controller through the Rachio app, set up your zones f...
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Yard Map for 12-zone Rachio 3 controllers
Note Like all Rachio controllers, the 12-zone controller available at Costco is EPA WaterSense certified and may qualify for rebates in some water districts and utilities. If you require documentation to demonstrate that this product is WaterSense certified, please go here. ...
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Where can I find details about my zone(s)?
Zones have changed in the Rachio app! Looking for zones, zone setup, and zone editing? All information on zones is now available in the "Yard" tab. Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and...
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What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the mor...
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What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation t...
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What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun ...
Create & Edit Schedules
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
Set Up & Edit Zones
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Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the...
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What if my controller goes offline?
Rest Assured - Rachio has your back! Most connectivity issues you might see are normal behavior; the Rachio controller's Wi-Fi features hinge on the reliability of: Your internet service provider (ISP) Your in-home router and/or access point. However, unless the device goes ...
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Basic Wi-Fi Troubleshooting
Basic Wi-Fi Troubleshooting Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and...
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Basic Offline Troubleshooting
Connectivity FAQ Has your Rachio gone offline unexpectedly? Don't worry, most of time it will reconnect on its own. In the event it doesn't automatically reconnect, please follow the guidelines below. Troubleshooting Tip Controller offline? Having issues with Wi-Fi on your co...
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Advanced Wi-Fi Troubleshooting
Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need...
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How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1
WARNING FACTORY RESET CANNOT BE UNDONE. Performing a factory resetvwill delete all data from your controller, including zone settings, schedules, water usage, watering history, etc. Primary reasons for a Factory Reset 1) Wi-Fi setup error If you attempted to connect your con...
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Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Guide Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water Pumps and Adv...
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How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wirin...
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How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. NOTE These ins...
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What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio ...
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How do I winterize my sprinklers? Winterization Basics
Summary In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Check out our winterization video below to learn how to winterize with Rachio controllers and Wireless Flow Mete...
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Performing an Irrigation Audit of your Sprinkler System
What's an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from city wate...
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How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can wast...
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How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulate the pres...
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Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wir...
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Sprinkler Systems Basics: About sprinkler systems and how they work
Understanding your sprinkler system We know that sprinkler systems can be a little confusing. Whether you're locating irrigation valves, understanding what wire does what, or trying to understand your old controller, we're here to lend a hand. The following overview will help ...
Wi-Fi
Wiring
Sprinklers & Irrigation
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How do I change the email address on my Rachio account?
Update email address Did you switch email addresses? Want to update the email on your Rachio account? You can quickly change the email address associated with your account from the Rachio app! How to change your email address From the Rachio app, tap the "More" tab in the bo...
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How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?" Th...
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Transfer ownership of a Rachio controller to your account
Transfer Ownership Our Transfer Ownership feature lets you seamlessly add an existing Rachio controller to your account so you can water smarter. This is especially helpful if: You recently moved into a home with an existing Rachio controller and want to add the controller to...
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Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." Next, select "Units"...
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Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Stil...
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Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may noti...
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What are Inbox messages in the Rachio App?
Rachio Inbox for important messages Rachio keeps you informed on important events within your sprinkler system with our new Inbox messaging. Check your Inbox (located in the top right corner of the Home screen) to view new messages. How to tell if you have a message When you...
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Why am I not getting notifications on my phone?
Push Notifications How do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor G...
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How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a schedule is ski...
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What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 tha...
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What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler C...
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Rain Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Rain & Freeze Skip Weather Intelligence features and will provide some guidance on how to use them. Rain Skip FAQ's What is Rain Skip? Rain Skip saves you water by skipp...
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Wind Skip FAQ
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind spe...
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Freeze Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Rain & Freeze Skip features and provide guidance on how to use them. // <![CDATA[ // ]]> // <![CDATA[ // ]]> Freeze Skip FAQ's When does Freeze Skip check the temperatur...
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Saturation Skip FAQ
Video Guide Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate Skip) d...
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Change brightness on Rachio 3 light bar
Racho 3 light bar settings Is the light on your Rachio 3 Smart Sprinkler Controller too bright or too dim? You can now adjust the light bar's brightness to your liking! Please note, this setting is only available on Rachio 3 controllers. How to adjust brightness Tip Make sure...
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How can I manually update my controller's firmware?
How to update firmware Controller firmware out of date? Easy fix! Step-by-Step Instructions More tab Head to the More tab in the Rachio app. Controller Settings Click through to Controller Settings. Technical Info Click into Technical Info to view the current firmware ver...
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Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3...
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Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a networ...
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How to use Transfer Ownership to share my controller with someone else
How to transfer ownership to someone else Do you currently have a controller on your account that you would like to transfer to someone else? You can use Shared Access to transfer ownership! Go to Shared Access In the Rachio app, select the "More" tab and then select "Shared...
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How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, navigate to ...
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History Feed (formerly Activity Feed Menu)
History has moved to a new location in the Rachio app! Looking for your History feed and past watering events? These have been relocated to the "More" tab. Just click "More" from the home screen in the Rachio app, then tap "History" from the list. What is the History feed? T...
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Water Usage and Water Savings
How does Rachio track water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings and plant health. Note Water usage in gallons used/gallons saved is back! How do I view my water usage and water savings? Wan...
Profile
Notifications
Weather
Controller
Analytics
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Rain Sensors FAQ
Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two main applications for rain sensors. The first is a water conservation device connected to an automatic irrigation system that causes the system ...
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Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. Note This video may not...
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How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: Activate the Rain Sensor on the App ("More" tab > "Accessories"). Select S1 or S2, depending on which terminal your sensor is connected to on the Rachio controller,...
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Rain Sensor Notifications
App Notifications If you have a rain sensor connected to your Rachio controller, you will begin to see notifications in your History feed when the rain sensor is triggered on and off by rainfall. These notifications will either state "Rain sensor activated" or "Rain sensor dea...
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How do I install a rain sensor? (Generation 2)
Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the solenoid valves. Once the rain sensor ha...
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How do I install a rain sensor? (Generation 1)
Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the solenoid valves. Once the rain sensor has dr...
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How do I install a wired flow sensor or flow sensor? (Generation 2)
Note Need help adding a wired flow meter to your Rachio 3? Go here! Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local Rachio Pro! Hire a Pro // <![CDATA[ (function() { ...
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Troubleshooting the Wireless Flow Meter
General Troubleshooting Are you encountering issues with your Rachio Wireless Flow Meter? We’re here to help! The information below will help target and solve any problems you may be experiencing. Tip If you're installing a new Rachio 3 controller along with a Wireless Flow ...
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Leak Notifications for Rachio Wireless Flow Meter
Received a leak notification from Rachio Wireless Flow Meter? To review leak notifications and what they mean, go here: Leak Notifications for Rachio Wireless Flow Meter. Looking for tips on how to troubleshoot a leak? To review possible leak causes and learn what to watch ou...
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Leak detected with Wireless Flow Meter? What to do if there's a leak
Why leak detection is important Leaks are annoying, but the Rachio Wireless Flow Meter helps you stay on top them! Being aware of leaks in real time and fixing any issues can save you tons of money and water. Ongoing leaks (even minor ones) can be costly and may cause even fur...
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Notifications - Rachio Wireless Flow Meter and wired flow meters
What are flow notifications? If you have a wired flow meter or Rachio Wireless Flow Meter installed with your Rachio controller, you can receive notifications to alert you of potential problems with your system. Notifications can appear as push notifications, emails, in-app n...
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Settings and Calibration - Rachio Wireless Flow Meters and wired flow meters
Settings overview If you have a wired flow meter or Rachio Wireless Flow Meter enabled on your Rachio controller, your flow meter's settings will determine how sensitive it is to changes in flow, as well as when you are notified of leaks. To set up your flow meter properly, y...
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Flow Calibration Error - Flow over 25 gpm during calibration
Is your Flow Meter registering flow greater than 25 gpm during calibration? A flow rate over 25 gpm is very unusual, so we will first want to rule out the following circumstances: Missing pipe transition If you have ¾-inch pipe, make sure that you installed a six-inch long, ...
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Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is def...
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Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as neede...
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Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
Disclaimer Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio and third-party sensors Rachio does not recommend the use o...
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Rachio compatibility with a Toro Soil Sensor
Disclaimer Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. ...
Rain Sensors
Wired Flow Sensors
Wireless Flow Sensors
Soil Sensors
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Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-p...
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Rachio Smart Home Integrations
Our Integrations Rachio partners with popular smart home brands to help you get the most out of your controller. Check out our integrations to tap into increased watering control. Apple HomeKit™️ Amazon Alexa Nest Google Assistant IFTTT Alarm.com SmartThings Control4 Nexi...
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How do I use Alexa with my Rachio?
Amazon Echo Integration Amazon Echo allows you to interact with Alexa, Amazon’s voice control platform. Alexa listens for her name followed by a command. Note Please note, international use is only supported in the United States, Canada, Australia, and the United Kingdom. ...
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How do I connect my Google Home to Rachio?
Google Home Integration Getting Started Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with your Google account For iOS (Apple) ONLY, make sure you have downloaded the Google Assistant app as well as the Google Home app....
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How do I use IFTTT with my Rachio?
IFTTT + Rachio Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the "that" part of an Applet). An example of an Applet would be "if the te...
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Can I use HomeKit with my Rachio?
HomeKit™ + Rachio Big news - the Rachio 3 is now compatible with HomeKit™! For directions on adding Rachio 3 as a HomeKit accessory, and other tips for controlling Rachio from your Apple products, go here!
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How do I use HomeKit with my Rachio?
HomeKit + Rachio HEADS UP! There are known issues with the HomeKit integration including disconnecting, difficulty reconnecting, "no response" notifications, and mesh network connections. The team is working with Apple and testing a new firmware release to resolve these issu...
API
Smart Home
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Moulton Niguel Water District Program FAQ
MNWD Smart Sprinkler Controller Program For a limited time only, qualified Moulton Niguel Water District customers can receive up to two Rachio 3 Smart Sprinkler Controllers and a required professional installation FOR FREE! (a $500+ retail value.) What is the MNWD program? ...
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American Water Resources Program FAQ
AWR Smart Sprinkler Controller Program For a limited time only, qualified customers of American Water Resources or associated water utilities can receive a Rachio 3 Smart Sprinkler Controller for a discounted price! What is the AWR program? In partnership with American Water ...
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Las Virgenes Municipal Water District Program FAQ
LVMWD Smart Sprinkler Controller Program For a limited time only, qualified Las Virgenes residents can receive a Rachio 3 Smart Sprinkler Controller and professional installation (up to a $750 retail value) at no cost to you!* *Qualified residents with more than 16 zones can ...
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New York American Water Program FAQ
NYAW Smart Sprinkler Controller Program For a limited time only, qualified New York American Water customers can receive a Rachio 3 Smart Sprinkler Controller (up to a $230 retail value) for only $99.99 + tax! What is the NYAW program? In partnership with New York American Wa...
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New York American Water Activation + Schedule FAQ
New York American Water - Activating Your Rachio 3 Congratulations! You’re joining the future of smart watering with Rachio and New York American Water. When your controller arrives, follow our steps below to install yourself, or see below for a list of Certified Rachio Pros ...
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Woodbury Water Efficiency Program FAQ
What is the Woodbury program? In an effort to help residents save money by saving water, the city of Woodbury has created the Smart Irrigation Controller Program. Through this program, the City of Woodbury purchases WaterSense-certified smart irrigation controllers in bulk an...
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Rachio Pro 3/4" Copper Wireless Flow Meter Installation Guide
Above: Wireless Flow Meter on 3/4-inch copper pipe with alternate fittings Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan ...
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Pro Wireless Flow Meter Fitting Options
Pro Wireless Flow Meter Fitting Options Below are the recommended Wireless Flow Meter fittings. Each fitting has at least two options of brand and SKU. Caution Please note, the 3/4" [Copper Push Fitting] Male Adapter will have separate installation instructions than the rest ...
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Can I become a Rachio retail distributor?
Prospective Rachio Retail Distributors Thank you for your interest in partnering with Rachio as a retail distributor! While we're not expanding our wholesale distribution channels at this time, any future updates will be posted here on the Rachio Help Center. North American D...
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Rachio Pro Bulletin - Latest updates for Rachio professionals
Announcements & Updates Are you a Certified Rachio Pro or other professional partner? Check out this page for all the latest news from Rachio! Read below for a chronological list of our most recent products, updates, and features impacting Rachio Pros. For details on all new f...
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Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Find a Rachio Pro Need help installing your Rachio Wireless Flow M...
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Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professional...
Water Utility & Restrictions
Pro
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Contact Support
I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the screen to ...
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Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, wha...
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Server Status
Current Server Status: All Systems Operational Server Status Changelog May 4, 2019 Solved: Everything is back to normal and operating efficiently. Thank you for your patience. May 4, 2019 @ 9:34 p.m. Identified: We are currently experiencing issues with our service. O...
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Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowe's S...
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Subscribe to Rachio Emails
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