Knowledge base
-
Can I install the controller myself?
Yes! The Rachio controller is easy to install; most users do it in 30 minutes or less! However, we know Wi-Fi and wiring can be intimidating, and Rachio is here to help! We work with hundreds of sprinkler professionals around the country and would be happy to help make an introduction. Complete the ...
-
How does Rachio work?
What does it do? Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduces water use and gives you control from anywhere. For more information, check out the video above, or compare our products here!
-
What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Rachio controllers Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ Controller installat...
-
Can I replace my old timer with a Rachio controller?
Good question! The Rachio controller is compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America then your irrigation system is most likely compatible with a Rachio Smart Sprinkler Controller. If your system does not use these kind...
-
Can I control my Rachio controller from anywhere?
Can I control my irrigation when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi network, etc). Just like an...
-
Is my router supported?
Rachio and Incompatible Hardware Although Rachio is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Rachio, it’s because it lacks support for the network protocols that Rachio uses to operate. Rachio controllers ...
See all 13 articles
-
What can you do with your Rachio 3?
More tips to get you started Your new Rachio is all set up - now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control Your System Remotely Whether you’re at work or traveling the world, you can control your Rachio r...
-
Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring. Experience wireless lea...
-
Rachio 3 Quick Start Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachio 3? The app allows you t...
-
How to replace your Generation 2 with a Rachio 3
Looking to upgrade from a Generation 2 Smart Sprinkler Controller to a Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use the same mounting holes, an...
-
Light Codes (Rachio 3)
In this article: Wi-Fi and Wi-Fi troubleshooting light codes Controller status light codes Zone and watering status light codes Note Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banne...
-
Spanish Fork City Residents - Welcome to the Rachio Family!
If you are a resident of Spanish Fork City, Utah, you may have received a new Rachio 3 Smart Sprinkler Controller from your water utility. Welcome to the Rachio family! What is Rachio 3? The Rachio 3 is a smart sprinkler controller that calculates when you should run your sprinklers based on past a...
See all 8 articles
-
Generation 2 Quick Start Guide
Need help installing your controller? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm_share", b="https://embed.typeform....
-
Generation 2 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to Wi-Fi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio Mobile App is not avai...
-
Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or not remembering to water...
-
Outdoor Enclosure Tech Specs
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
-
Light Codes (Generation 2)
Light Codes The following guide should help you identify which LED light code your controller is displaying, as well as the steps to use to help troubleshoot each individually, during the Wi-Fi setup process: Troubleshooting Follow the appropriate links to your blinking light below, for a more in-dep...
-
Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have more wires than zones. If th...
See all 11 articles
-
Generation 1 Quick Start Guide
Generation 1 Controller installation steps & tips IN THIS ARTICLE Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Prepare 1) Test your system Confirm each zone's functionality with your current controller prior to installing the Rachio control...
-
Generation 1 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to WiFi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rachio Mobile App is not ava...
-
Light Codes (Gen 1)
Light Colors The following guide should help you identify the LED light codes indicated by your the Wi-Fi light on your Gen 1 Rachio Smart Sprinkler Controller. Note The color of your Wi-Fi light is likely to change frequently during BlinkUp. After performing BlinkUp, allow at least a minute for the...
-
How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. BlinkUp transmits the infor...
-
Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wiring guide below: COLO...
-
What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s screen between maximum an...
See all 11 articles
-
Rachio Wireless Flow Meter Quick Start Guide
Important Rachio recommends professional installation; however, we provide installation instructions for handy people with DIY skills. Rachio recommends specific installation instructions (see Step 5) based on your pipe size and material. Using any installation methods other than those recommended ...
-
Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It also issues notifications ...
-
Rachio Wireless Flow Meter Tech Specs
What is the Rachio Wireless Flow Meter? The Rachio 3 Smart Water System pairs leading smart sprinkler control with the precise flow monitoring of the Rachio Wireless Flow Meter to avoid catastrophic leaks and gain insight into your outdoor water use. The Flow Meter detects broken heads, ruptured pipes...
-
Rachio Wireless Flow Meter Shopping Guide
Shopping Guide We know there are a lot of options out there for purchasing the supplies needed to install the Rachio Wireless Flow Meter. That's why we've put together this handy shopping guide, with a list of required supplies to help take the guesswork out of your installation! Important Rachio r...
-
Rachio Wireless Flow Meter Underground Installation
Underground Installation Instructions The following instructions have been tested internally, but are still undergoing external testing with customers for feedback and are subject to change without notice. Underground installation times can vary based on irrigation setup. While underground installati...
-
Advanced installation for Rachio Wireless Flow Meter
Do I have advanced installation needs? Does your irrigation setup look a little different than what's described in the Rachio Wireless Flow Meter Quick Start Guide? You may have advanced installation requirements. But that's ok - we'll walk you through a couple installation variations below! Types of...
See all 17 articles
-
Rachio App Overview
Are you missing watering events in your History feed? Your account may have been affected by an issue in Rachio's intelligent moisture tracking on August 8th. Click here for details. Our latest app brings new features and improved design to make smart watering better than ever. Read on for a tour t...
-
Rachio Mobile App on iOS | Changelog
Current Version: 3.8 Release Date: August 16, 2018 To see the latest new features, updates, and improvements, visit our changelog. Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple App Store, look fo...
-
Rachio Mobile App on Android | Changelog
Current Version: 3.8.0 Release Date: August 16, 2018 To see the latest new features, updates, and improvements, visit our changelog. Note Your Rachio app should update automatically. Want to download the latest app? Click here. Rachio 3.0+ requires a phone or tablet running iOS 10.3 or higher, or...
-
Web App
Current Version: 3.6.2 Release Date: July 11, 2018 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here
-
How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, select “My apps and games...
-
Where can I download the app?
Can't find the app? No sweat. The Rachio app is available at no cost for Android, iOS, and web. View the options below to download the latest version. Requirements The Rachio app requires a phone or tablet running 10.3 or higher on iOS and 4.4 or higher on Android. Apple's App store iOS (iPhone / ...
See all 7 articles
-
Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense certified. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprinkler controllers qualify ...
-
Rachio 3 & Wireless Flow Meter Shipping Update
7/17/2018 UPDATE: Rachio Wireless Flow Meters are shipping! Orders will be shipped in the order in which they were received. All pending Wireless Flow Meter orders will be shipped by the end of July. A couple things to note: You will receive an automated email with tracking information once the sh...
-
How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days to return your purchase for a full refund. Your post-purchase email receipt shows when your unit was purchased. Can I cancel my Rachi...
-
How long do I have to wait to receive my controller?
Note on Rachio 3 + Wireless Flow Meter purchases If you are purchasing a Rachio 3 + Wireless Flow Meter, shipping times may be different than below. Please check this link for updated shipping information. When will my order ship? If you order from the Rachio Store, we ship orders within 24 hours (...
-
Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. When will my credit card be charged? Y...
-
Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Rachio outside of the Unite...
-
How secure is my Rachio controller?
With the proliferation of internet connected devices in your house, security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communicate with external systems...
See all 8 articles
-
Recycling your controller
At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your old controller, follow these steps: Fill o...
Before You Buy
Rachio 3
Generation 2
Generation 1
Rachio Wireless Flow Meter
App
Rebates
Ordering, Warranty, & Returns
Recycle
-
RESOLVED: Moisture Tracking Issue with Flex Daily
ATTENTION This issue has been resolved by our engineering team. Update: August 15, 2018 An issue disrupted Rachio’s intelligent moisture tracking on August 8th, which impacted users with Flex Daily schedules. This issue has been resolved by our engineering team and should no longer be impacting use...
-
How do I create a watering schedule?
Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month Flex Daily - Adjusts daily based on soil moisture; watering schedules dynamically update...
-
Scheduling FAQ - All about watering schedules
IN THIS ARTICLE How to create a new schedule How to edit a schedule Schedule settings overview How to delete a schedule How to create a new schedule Want to add or create a schedule? We'll walk you through step-by-step here. Schedule types Rachio offers 3 schedule types: Flex Monthly - Adj...
-
Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can tap to select individual da...
-
How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Schedule" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Schedule" tab. Tap the schedule you wish to edit See all your schedules...
-
SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling average of the Edwards Aquife...
See all 13 articles
-
What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily schedules will record the estimated moisture balance o...
-
How to setup a Flex Daily Schedule
Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each zone on its own schedule. Watering is based on the esti...
-
Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Can I change a Fixed Schedule to a Flex Daily Schedule? You can easily create a new Flex Daily schedule and...
-
How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select Watering Duration. Afte...
-
How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes root growth, reduces wat...
-
How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency winter to summer and decreasing frequenc...
-
Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. If enabled, Weather Intelligence features will skip waterings based on real ti...
-
How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent waterings. An easy solution i...
-
Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on Mondays, Wednesdays, and...
-
Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on the + sign in the bottom ri...
-
How do I turn on one zone?
You can run a single zone on demand by completing the steps below: Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a screen titled "Quick Run." Select zone Select the zone you would like to run, or test all z...
-
How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen 1 Users Manually Run ...
-
How do I setup my zones?
Zone Setup Wizard After completing registration of your controller through the Rachio app, you have the option to set up your zones. IN THIS ARTICLE Video Walkthrough Start the wizard Configure Name Vegetation Soil Sun Nozzle Slope Repeat / Complete Enable / Disable Zones Video Walkthrou...
-
Where can I find details about my zone(s)?
Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and what that information means. How Do I Find My Zone Settings? 1. In the Rachio app, select the Zone tab. 2. Select the zone you'd like to learn more about. These are your zon...
-
What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the more water the plant uses. ...
-
What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation type soil type sun / shad...
-
What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun Mostly Shade = 2 hours...
-
What type of soil do I have?
IN THIS ARTICLE Why care? Water Tank Soil Types How To Test How to Edit What is soil type and why is it important? Understanding your lawn's general soil type is helpful when creating watering schedules to minimize runoff. Additionally, estimating the depth of the roots helps to understa...
See all 14 articles
Create & Edit Schedules
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
Set Up & Edit Zones
-
Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the first light as solid, wi...
-
Amber WiFi Light (Generation 1)
Amber Light = No Wi-Fi settings Amber Off Amber Off Amber Off The Rachio Gen 1 hasn't received a signal from your smartphone yet. Tips & Tricks Here are few things to take a look at: Make sure you're seeing a countdown in the app on your smartphone indicating the the BlinkUp process is beg...
-
Red WiFi, 1 long & 3 short (Gen1)
Red, 1 Long & 3 Short = Joining WiFi Network Stuck here? This indicates difficulty joining your network. Tips & Tricks Here are few things to take a look at: Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at ...
-
Red WiFi, 1 long & 2 short (Gen1)
Red, 1 Long & 2 Short = Searching for Wifi network Trouble locating the specified network. Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only join 2.4GHz WiFi networks. Check...
-
Red WiFi, quick flash (Gen1)
Red, Quick Flash = BlinkUp Unsuccessful Stuck here? This is a general error message -- retry BlinkUp Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only join 2.4GHz WiFi networks....
-
Basic Wi-Fi Troubleshooting
Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional hel...
See all 25 articles
-
Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Walkthrough Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water Pumps and Advanced Wiring ...
-
How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wiring for all Rachio Smart S...
-
How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. IN THIS ARTICLE Parts List Shared Mas...
-
What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio controller is set up prop...
-
How do I winterize my sprinklers? Winterization Basics
In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Note If you live in a climate where freezing temperatures are uncommon and/or your landscape requires year-round watering, there should be no ne...
-
Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wiring When you try to run t...
-
Performing An Irrigation Audit Of Your Sprinklers System
What exactly is an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from city water line to sprink...
-
How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulate the pressure surge that...
-
How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can waste water and money. Now is...
Wi-Fi
Wiring
Sprinklers & Irrigation
-
How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a schedule is skipped due to rai...
-
Why am I not getting notifications on my phone?
Push Notifications - how do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor Google guarantees the or...
-
Transfer ownership of a Rachio controller to your account
IN THIS ARTICLE: How to transfer ownership to you How to transfer ownership to someone else Transfer Ownership Our Transfer Ownership feature lets you seamlessly add an existing Rachio controller to your account so you can water smarter. This is especially helpful if: You recently moved into a...
-
Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Still not working? Try uninst...
-
Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may notice that Smart Cycle is wo...
-
Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." Next, select "Units&...
-
How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?" This will take you...
-
What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 that provides hyper local ac...
-
Wind Skip FAQ
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind speeds are expected to excee...
-
Saturation Skip FAQ
Video Walkthrough Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate Skip) determines if your y...
-
What Weather Station Are You Using For My Property?
You can select what weather station we will pull our weather data from. From the More tab, under Weather Intelligence, you will see the option to "Change Weather Station". Note To receive to the most accurate weather data when using Weather Intelligence on a Generation 1 and or Generation 2...
-
Weather Service FAQ
Common Questions on Rachio's Weather Service NOTE: To receive to the most accurate weather data when using Weather Intelligence on a Generation 1 and or Generation 2 controller, it's important to select a Preferred Weather Station -- if you do not select a "Preferred Weather Station&...
-
What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler Controllers! Overview Wea...
See all 15 articles
-
How to use Transfer Ownership to share my controller with someone else
How to transfer ownership to someone else Do you currently have a controller on your account that you would like to transfer to someone else? You can use Shared Access to transfer ownership! Go to Shared Access In the Rachio app, select the "More" tab and then select "Shared Access&qu...
-
Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3 has a 4-way button which...
-
Delay Between Zones - How to include a well in your irrigation setup
I have a well - how can I configure my controller? If you have a well and wish to include it in your Rachio irrigation setup, you're in luck! Our new Delay Between Zones feature (available in version 3.2 and later of the Rachio app) now allows you to do just that. Note Use this feature only if your...
-
Manually Set Up Watering Delay (formerly Rain Delay)
If you would like to set up a manual watering delay, this can be done very easily from the "More" tab of your Rachio app. Note Enabling a Manual Water Delay will not stop any currently-running schedules; only future schedules will be prevented from running while the delay is active. Addit...
-
How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, navigate to the "More&...
-
How do I control two or more Rachio controllers?
Only one Rachio account for ALL your devices! You can add and manage multiple devices from your Rachio account using the iOS or Android app. NOTE: To add another device to your Rachio account, please follow our step-by-step article on adding another controller. Can the controllers be merged wit...
See all 14 articles
-
Water Usage and Water Savings
IN THIS ARTICLE How does Rachio track water usage? How do I view my water usage and water savings? Can I see water usage in gallons? Water Usage and Rachio Wireless Flow Meter Can I see my historical water usage? Can I download my water usage information? How does Rachio track water usage...
-
History Feed (formerly Activity Feed Menu)
What is the History feed? The History feed is where you will be able to find all the historical information on your Rachio system, including updates and changes. Want to check or double check that your Rachio watered? The History feed includes this and other events all in one place! Did you recen...
-
Understanding Alerts
Alerts via push notification or emails can be sent to you based on your account Alerts & Notifications settings. Understanding types of alerts Event Description Rain Skip Anytime the rainfall threshold is met using observed + forecasted rainfall (rainfall in the last 24 + future 24 hours...
-
Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a network and cannot communicate ...
Notifications
Profile
Weather
Controller
Analytics
-
How do I install a wired sensor with Rachio 3?
IN THIS ARTICLE Quick Overview Wire It Up Enable in App Quick Overview Wired Flow Sensors While we recommend using the Rachio Wireless Flow Meter to complete your Rachio 3 Smart Water System, the Rachio 3 Smart Sprinkler Controller is compatible with many wired flow sensors. For a complete l...
-
How do I install a rain sensor? (Generation 2)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to th...
-
How do I install a rain sensor? (Generation 1)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the so...
-
Rain Sensors FAQ
IN THIS ARTICLE Basic FAQ Supported Rain Sensors Rain Sensor Setup (wiring & app instructions) Testing & Troubleshooting Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two main applications for rain ...
-
Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. Note This video may not specific to your rain se...
-
How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: Activate the Rain Sensor on the App ("More" tab > "Accessories"). Select S1 or S2, depending on which terminal your sensor is connected to on the Rachio controller, t...
See all 15 articles
-
How do I install a wired flow sensor or flow sensor? (Generation 2)
Note Need help adding a wired flow meter to your Rachio 3? Go here! Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=documen...
-
Leak detected with Wireless Flow Meter? What to do if there's a leak
Why leak detection is important Leaks are annoying, but the Rachio Wireless Flow Meter helps you stay on top them! Being aware of leaks in real time and fixing any issues can save you tons of money and water. Ongoing leaks (even minor ones) can be costly and may cause even further damage to your irrig...
-
Flow Calibration Error - Flow over 25 gpm during calibration
Is your Flow Meter registering flow greater than 25 gpm during calibration? A flow rate over 25 gpm is very unusual, so we will first want to rule out the following circumstances: Missing pipe transition If you have ¾-inch pipe, make sure that you installed a six-inch long, 1-inch diameter pipe tran...
-
Flow Calibration Error - Lost connection to controller during calibration
Is the flow meter having trouble communicating with your Rachio 3 controller? To troubleshoot, make sure that your Rachio 3 controller is online and out of standby mode by noting the controller status in the top left corner of the Home screen. Power cycle the flow meter by removing a single battery wi...
-
Flow Calibration Error - Zero flow detected during calibration
Zero flow rate on low-flow zones including drip lines, emitters, misters, and bubblers. The flow meter is designed to measure flow rates above 0.5 GPM. Zones that produce flow rates less than 0.5 gpm drip include drip lines, emitters, and misters. Low-flow zones will report zero flow, but they are flo...
-
Replacing or removing batteries in the Wireless Flow Meter
Battery Low? Did you receive a low battery notification or email for your Rachio Wireless Flow Meter? If so, it's important to replace the batteries to avoid lost connection. To maintain continuous water usage reporting and leak detection, replace the 2 AA batteries in your flow meter. How to remove ...
-
Leak Notifications for Rachio Wireless Flow Meter
Received a leak notification from Rachio Wireless Flow Meter? To review leak notifications and what they mean, go here: Leak Notifications for Rachio Wireless Flow Meter. Looking for tips on how to troubleshoot a leak? To review possible leak causes and learn what to watch out for in your system, go ...
See all 9 articles
-
Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as needed using the Saturation S...
-
Rachio compatibility with a Toro Soil Sensor
DISCLAIMER Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. Rachio offers soil sat...
-
Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is defined by a solenoid valve)...
-
Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
DISCLAIMER: Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. Rachio o...
Rain Sensors
Wired Flow Sensors
Wireless Flow Sensors
Soil Sensors
-
Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-polling method, we do supp...
-
How do I use SmartThings with my Rachio?
SmartThings Integration Please Note We’re updating our SmartThings integration as it undergoes SmartThings testing and approval. If you're experiencing issues do not remove it; please report issues using the form here and we'll update you once testing is approved. Thanks for your patience! ...
-
Can I use HomeKit with my Rachio?
The Rachio controller is not compatible with HomeKit. Please keep up to date on HomeKit and other integrations via our community.
-
How do I use IFTTT with my Rachio?
// <![CDATA[ // ]]> // <![CDATA[ // ]]> Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the "that" part of an...
-
How do I use Wink with my Rachio?
Connecting your Rachio controller to Wink is easy! Please watch this video. Please note, Wink is currently updating their Rachio integration. If you encounter issues with the Wink app, please contact Wink Support. If you're not sure who to call, we're happy to help you troubleshoot.
-
How do I use my Nest with my Rachio?
Nest Integration IN THIS ARTICLE What does this integration do? Step by Step Instructions Logout of Nest Login to Rachio Add Nest Continue to Nest Select Home(s) Confirm Success Disconnect? Troubleshooting Nest Cam Integration Rachio helps protect your neighbors by mitigati...
-
How do I connect my Google Home to Rachio?
Google Home Integration IN THIS ARTICLE What does this integration do? Connect to Google Assistant App Google Assistant Actions Troubleshooting Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with your Google account For iOS ...
See all 10 articles
API
Smart Home
-
Fort Collins Program Description & FAQ
Special offer for approved Fort Collins Residents For a limited time only, receive $700+ value Rachio 3 Smart Water System and professional installation for just $170! Sign up before August 31, 2018 and be entered to win a $100 Downtown Business Association (DBA) gift card What is the Fort Collins p...
-
Is the controller SWAT tested?
What is SWAT? Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives created to promote landscape water use efficiency through the application of state-of-the-art irrigation technologies. To learn more, please visi...
-
SoCal WaterSmart
What is the SoCal WaterSmart/Rachio program? If you have a water account with any of the following water utilities from SoCal WaterSmart, you are eligible for a FREE Rachio Smart Sprinkler Controller! El Toro Water District Huntington Beach Water District Irvine Ranch Water District Moulton Niguel Wa...
-
SAWS Program FAQ
What is the SAWS/Rachio program? If you received confirmation from San Antonio Water Systems that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and information ...
-
Redwood City (RWC) Program FAQ
What is the RWC/Rachio program? If you received confirmation from Redwood City that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and information at your finger...
-
RachioPro Bulletin - Latest updates for Rachio professionals
Announcements & Updates Are you a Certified RachioPro or other professional partner? Check out this page for all the latest news from Rachio! Bulletin Updates Read below for a chronological list of our most recent products, updates, and features impacting RachioPros. SOFTWARE RELEASE WITH NE...
-
Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Note Need help installing your Rachio Wireless Flow Meter? Request a professional install her...
-
Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professionals to add new schedules to...
-
Meritage Installation
Activate your smart lawn! Did you recently purchase a new Meritage home and find a Rachio controller in the garage? If so, congrats on your new home! Rachio is here to help you save money and water. Rachio is a WiFi connected sprinkler controller that uses weather data to skip watering before it rains...
Water Utility & Restrictions
Pro
-
Contact Support
Contact Us I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the screen to connect with us...
-
Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, what features you’d like to ...
-
Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowe's Sam's Club Costco Apple ...
-
Subscribe to Rachio Emails
Want to get on our mailing list for future promotions? Shoot your name and email to our team via direct message on Twitter or Facebook!
Customer Service
Community
Social
Subscribe
-
Can I install the controller myself?
Yes! The Rachio controller is easy to install; most users do it in 30 minutes or less! However, we know Wi-Fi and wiring can be intimidating, and Rachio is here to help! We work with hundreds of sprinkler professionals around the country and would be happy to help make an int...
-
How does Rachio work?
What does it do? Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduces water use and gives you control from anywhere. For more information, check out the video above, or compare our ...
-
What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Rachio controllers Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔...
-
Can I replace my old timer with a Rachio controller?
Good question! The Rachio controller is compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America then your irrigation system is most likely compatible with a Rachio Smart Sprinkler Controller. If your syste...
-
Can I control my Rachio controller from anywhere?
Can I control my irrigation when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi ne...
-
Is my router supported?
Rachio and Incompatible Hardware Although Rachio is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Rachio, it’s because it lacks support for the network protocols that Rachio uses to operat...
-
What can you do with your Rachio 3?
More tips to get you started Your new Rachio is all set up - now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control Your System Remotely Whether you’re at work or traveling the world, you ...
-
Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring...
-
Rachio 3 Quick Start Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachi...
-
How to replace your Generation 2 with a Rachio 3
Looking to upgrade from a Generation 2 Smart Sprinkler Controller to a Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use th...
-
Light Codes (Rachio 3)
In this article: Wi-Fi and Wi-Fi troubleshooting light codes Controller status light codes Zone and watering status light codes Note Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red ...
-
Spanish Fork City Residents - Welcome to the Rachio Family!
If you are a resident of Spanish Fork City, Utah, you may have received a new Rachio 3 Smart Sprinkler Controller from your water utility. Welcome to the Rachio family! What is Rachio 3? The Rachio 3 is a smart sprinkler controller that calculates when you should run your s...
-
Generation 2 Quick Start Guide
Need help installing your controller? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm_share", b=&quo...
-
Generation 2 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to Wi-Fi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rach...
-
Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or...
-
Outdoor Enclosure Tech Specs
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
-
Light Codes (Generation 2)
Light Codes The following guide should help you identify which LED light code your controller is displaying, as well as the steps to use to help troubleshoot each individually, during the Wi-Fi setup process: Troubleshooting Follow the appropriate links to your blinking light...
-
Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have mor...
-
Generation 1 Quick Start Guide
Generation 1 Controller installation steps & tips IN THIS ARTICLE Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Prepare 1) Test your system Confirm each zone's functionality with your current controller prior to inst...
-
Generation 1 Tech Specs
Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to WiFi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The Rac...
-
Light Codes (Gen 1)
Light Colors The following guide should help you identify the LED light codes indicated by your the Wi-Fi light on your Gen 1 Rachio Smart Sprinkler Controller. Note The color of your Wi-Fi light is likely to change frequently during BlinkUp. After performing BlinkUp, allow ...
-
How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. Bl...
-
Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wirin...
-
What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s ...
-
Rachio Wireless Flow Meter Quick Start Guide
Important Rachio recommends professional installation; however, we provide installation instructions for handy people with DIY skills. Rachio recommends specific installation instructions (see Step 5) based on your pipe size and material. Using any installation methods othe...
-
Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It a...
-
Rachio Wireless Flow Meter Tech Specs
What is the Rachio Wireless Flow Meter? The Rachio 3 Smart Water System pairs leading smart sprinkler control with the precise flow monitoring of the Rachio Wireless Flow Meter to avoid catastrophic leaks and gain insight into your outdoor water use. The Flow Meter detects bro...
-
Rachio Wireless Flow Meter Shopping Guide
Shopping Guide We know there are a lot of options out there for purchasing the supplies needed to install the Rachio Wireless Flow Meter. That's why we've put together this handy shopping guide, with a list of required supplies to help take the guesswork out of your installati...
-
Rachio Wireless Flow Meter Underground Installation
Underground Installation Instructions The following instructions have been tested internally, but are still undergoing external testing with customers for feedback and are subject to change without notice. Underground installation times can vary based on irrigation setup. Whi...
-
Advanced installation for Rachio Wireless Flow Meter
Do I have advanced installation needs? Does your irrigation setup look a little different than what's described in the Rachio Wireless Flow Meter Quick Start Guide? You may have advanced installation requirements. But that's ok - we'll walk you through a couple installation v...
-
Rachio App Overview
Are you missing watering events in your History feed? Your account may have been affected by an issue in Rachio's intelligent moisture tracking on August 8th. Click here for details. Our latest app brings new features and improved design to make smart watering better than e...
-
Rachio Mobile App on iOS | Changelog
Current Version: 3.8 Release Date: August 16, 2018 To see the latest new features, updates, and improvements, visit our changelog. Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the...
-
Rachio Mobile App on Android | Changelog
Current Version: 3.8.0 Release Date: August 16, 2018 To see the latest new features, updates, and improvements, visit our changelog. Note Your Rachio app should update automatically. Want to download the latest app? Click here. Rachio 3.0+ requires a phone or tablet runni...
-
Web App
Current Version: 3.6.2 Release Date: July 11, 2018 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here
-
How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, ...
-
Where can I download the app?
Can't find the app? No sweat. The Rachio app is available at no cost for Android, iOS, and web. View the options below to download the latest version. Requirements The Rachio app requires a phone or tablet running 10.3 or higher on iOS and 4.4 or higher on Android. Apple's ...
-
Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense certified. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprin...
-
Rachio 3 & Wireless Flow Meter Shipping Update
7/17/2018 UPDATE: Rachio Wireless Flow Meters are shipping! Orders will be shipped in the order in which they were received. All pending Wireless Flow Meter orders will be shipped by the end of July. A couple things to note: You will receive an automated email with trackin...
-
How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days to return your purchase for a full refund. Your post-purchase email receipt shows when your unit was purchas...
-
How long do I have to wait to receive my controller?
Note on Rachio 3 + Wireless Flow Meter purchases If you are purchasing a Rachio 3 + Wireless Flow Meter, shipping times may be different than below. Please check this link for updated shipping information. When will my order ship? If you order from the Rachio Store, we ship...
-
Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. When will my ...
-
Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Ra...
-
How secure is my Rachio controller?
With the proliferation of internet connected devices in your house, security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communic...
-
Recycling your controller
At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your old controller, fol...
Before You Buy
Rachio 3
Generation 2
Generation 1
Rachio Wireless Flow Meter
App
Rebates
Ordering, Warranty, & Returns
Recycle
-
RESOLVED: Moisture Tracking Issue with Flex Daily
ATTENTION This issue has been resolved by our engineering team. Update: August 15, 2018 An issue disrupted Rachio’s intelligent moisture tracking on August 8th, which impacted users with Flex Daily schedules. This issue has been resolved by our engineering team and should n...
-
How do I create a watering schedule?
Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month Flex Daily - Adjusts daily based on soil moisture; watering sch...
-
Scheduling FAQ - All about watering schedules
IN THIS ARTICLE How to create a new schedule How to edit a schedule Schedule settings overview How to delete a schedule How to create a new schedule Want to add or create a schedule? We'll walk you through step-by-step here. Schedule types Rachio offers 3 schedule t...
-
Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can ta...
-
How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Schedule" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Schedule" tab. Tap the schedule you wish to ed...
-
SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling aver...
-
What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily schedules will record the est...
-
How to setup a Flex Daily Schedule
Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each zone on its own schedule. Wate...
-
Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Can I change a Fixed Schedule to a Flex Daily Schedule? You can easily create a ne...
-
How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select...
-
How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes...
-
How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency winter to summe...
-
Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. If enabled, Weather Intelligence features will skip w...
-
How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent wate...
-
Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on...
-
Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on th...
-
How do I turn on one zone?
You can run a single zone on demand by completing the steps below: Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a screen titled "Quick Run." Select zone Select the zone you would l...
-
How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen...
-
How do I setup my zones?
Zone Setup Wizard After completing registration of your controller through the Rachio app, you have the option to set up your zones. IN THIS ARTICLE Video Walkthrough Start the wizard Configure Name Vegetation Soil Sun Nozzle Slope Repeat / Complete Enable / Disable Z...
-
Where can I find details about my zone(s)?
Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and what that information means. How Do I Find My Zone Settings? 1. In the Rachio app, select the Zone tab. 2. Select the zone you'd like to learn more ...
-
What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the mor...
-
What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation t...
-
What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun ...
-
What type of soil do I have?
IN THIS ARTICLE Why care? Water Tank Soil Types How To Test How to Edit What is soil type and why is it important? Understanding your lawn's general soil type is helpful when creating watering schedules to minimize runoff. Additionally, estimating the depth of th...
Create & Edit Schedules
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
Set Up & Edit Zones
-
Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the...
-
Amber WiFi Light (Generation 1)
Amber Light = No Wi-Fi settings Amber Off Amber Off Amber Off The Rachio Gen 1 hasn't received a signal from your smartphone yet. Tips & Tricks Here are few things to take a look at: Make sure you're seeing a countdown in the app on your smartphone indicating the t...
-
Red WiFi, 1 long & 3 short (Gen1)
Red, 1 Long & 3 Short = Joining WiFi Network Stuck here? This indicates difficulty joining your network. Tips & Tricks Here are few things to take a look at: Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "...
-
Red WiFi, 1 long & 2 short (Gen1)
Red, 1 Long & 2 Short = Searching for Wifi network Trouble locating the specified network. Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only join 2....
-
Red WiFi, quick flash (Gen1)
Red, Quick Flash = BlinkUp Unsuccessful Stuck here? This is a general error message -- retry BlinkUp Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only j...
-
Basic Wi-Fi Troubleshooting
Tip Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fi...
-
Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Walkthrough Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water P...
-
How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wiri...
-
How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. IN THIS ARTICLE...
-
What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio ...
-
How do I winterize my sprinklers? Winterization Basics
In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Note If you live in a climate where freezing temperatures are uncommon and/or your landscape requires year-round wateri...
-
Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wir...
-
Performing An Irrigation Audit Of Your Sprinklers System
What exactly is an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from ...
-
How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulat...
-
How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can wast...
Wi-Fi
Wiring
Sprinklers & Irrigation
-
How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a sched...
-
Why am I not getting notifications on my phone?
Push Notifications - how do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor...
-
Transfer ownership of a Rachio controller to your account
IN THIS ARTICLE: How to transfer ownership to you How to transfer ownership to someone else Transfer Ownership Our Transfer Ownership feature lets you seamlessly add an existing Rachio controller to your account so you can water smarter. This is especially helpful if: ...
-
Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Stil...
-
Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may noti...
-
Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." ...
-
How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?&q...
-
What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 tha...
-
Wind Skip FAQ
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind spe...
-
Saturation Skip FAQ
Video Walkthrough Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate S...
-
What Weather Station Are You Using For My Property?
You can select what weather station we will pull our weather data from. From the More tab, under Weather Intelligence, you will see the option to "Change Weather Station". Note To receive to the most accurate weather data when using Weather Intelligence on a Generat...
-
Weather Service FAQ
Common Questions on Rachio's Weather Service NOTE: To receive to the most accurate weather data when using Weather Intelligence on a Generation 1 and or Generation 2 controller, it's important to select a Preferred Weather Station -- if you do not select a "P...
-
What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler C...
-
How to use Transfer Ownership to share my controller with someone else
How to transfer ownership to someone else Do you currently have a controller on your account that you would like to transfer to someone else? You can use Shared Access to transfer ownership! Go to Shared Access In the Rachio app, select the "More" tab and then sele...
-
Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3...
-
Delay Between Zones - How to include a well in your irrigation setup
I have a well - how can I configure my controller? If you have a well and wish to include it in your Rachio irrigation setup, you're in luck! Our new Delay Between Zones feature (available in version 3.2 and later of the Rachio app) now allows you to do just that. Note Use ...
-
Manually Set Up Watering Delay (formerly Rain Delay)
If you would like to set up a manual watering delay, this can be done very easily from the "More" tab of your Rachio app. Note Enabling a Manual Water Delay will not stop any currently-running schedules; only future schedules will be prevented from running while th...
-
How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, na...
-
How do I control two or more Rachio controllers?
Only one Rachio account for ALL your devices! You can add and manage multiple devices from your Rachio account using the iOS or Android app. NOTE: To add another device to your Rachio account, please follow our step-by-step article on adding another controller. Can the ...
-
Water Usage and Water Savings
IN THIS ARTICLE How does Rachio track water usage? How do I view my water usage and water savings? Can I see water usage in gallons? Water Usage and Rachio Wireless Flow Meter Can I see my historical water usage? Can I download my water usage information? How does...
-
History Feed (formerly Activity Feed Menu)
What is the History feed? The History feed is where you will be able to find all the historical information on your Rachio system, including updates and changes. Want to check or double check that your Rachio watered? The History feed includes this and other events all in ...
-
Understanding Alerts
Alerts via push notification or emails can be sent to you based on your account Alerts & Notifications settings. Understanding types of alerts Event Description Rain Skip Anytime the rainfall threshold is met using observed + forecasted rainfall (rainfall in the ...
-
Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a networ...
Notifications
Profile
Weather
Controller
Analytics
-
How do I install a wired sensor with Rachio 3?
IN THIS ARTICLE Quick Overview Wire It Up Enable in App Quick Overview Wired Flow Sensors While we recommend using the Rachio Wireless Flow Meter to complete your Rachio 3 Smart Water System, the Rachio 3 Smart Sprinkler Controller is compatible with many wired flow ...
-
How do I install a rain sensor? (Generation 2)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit ...
-
How do I install a rain sensor? (Generation 1)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from...
-
Rain Sensors FAQ
IN THIS ARTICLE Basic FAQ Supported Rain Sensors Rain Sensor Setup (wiring & app instructions) Testing & Troubleshooting Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two ma...
-
Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. Note This video may not...
-
How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: Activate the Rain Sensor on the App ("More" tab > "Accessories"). Select S1 or S2, depending on which terminal your sensor is connected to on...
-
How do I install a wired flow sensor or flow sensor? (Generation 2)
Note Need help adding a wired flow meter to your Rachio 3? Go here! Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() ...
-
Leak detected with Wireless Flow Meter? What to do if there's a leak
Why leak detection is important Leaks are annoying, but the Rachio Wireless Flow Meter helps you stay on top them! Being aware of leaks in real time and fixing any issues can save you tons of money and water. Ongoing leaks (even minor ones) can be costly and may cause even fur...
-
Flow Calibration Error - Flow over 25 gpm during calibration
Is your Flow Meter registering flow greater than 25 gpm during calibration? A flow rate over 25 gpm is very unusual, so we will first want to rule out the following circumstances: Missing pipe transition If you have ¾-inch pipe, make sure that you installed a six-inch long, ...
-
Flow Calibration Error - Lost connection to controller during calibration
Is the flow meter having trouble communicating with your Rachio 3 controller? To troubleshoot, make sure that your Rachio 3 controller is online and out of standby mode by noting the controller status in the top left corner of the Home screen. Power cycle the flow meter by rem...
-
Flow Calibration Error - Zero flow detected during calibration
Zero flow rate on low-flow zones including drip lines, emitters, misters, and bubblers. The flow meter is designed to measure flow rates above 0.5 GPM. Zones that produce flow rates less than 0.5 gpm drip include drip lines, emitters, and misters. Low-flow zones will report ze...
-
Replacing or removing batteries in the Wireless Flow Meter
Battery Low? Did you receive a low battery notification or email for your Rachio Wireless Flow Meter? If so, it's important to replace the batteries to avoid lost connection. To maintain continuous water usage reporting and leak detection, replace the 2 AA batteries in your f...
-
Leak Notifications for Rachio Wireless Flow Meter
Received a leak notification from Rachio Wireless Flow Meter? To review leak notifications and what they mean, go here: Leak Notifications for Rachio Wireless Flow Meter. Looking for tips on how to troubleshoot a leak? To review possible leak causes and learn what to watch ou...
-
Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as neede...
-
Rachio compatibility with a Toro Soil Sensor
DISCLAIMER Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local cod...
-
Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is def...
-
Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
DISCLAIMER: Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless require...
Rain Sensors
Wired Flow Sensors
Wireless Flow Sensors
Soil Sensors
-
Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-p...
-
How do I use SmartThings with my Rachio?
SmartThings Integration Please Note We’re updating our SmartThings integration as it undergoes SmartThings testing and approval. If you're experiencing issues do not remove it; please report issues using the form here and we'll update you once testing is approved. Thanks for ...
-
Can I use HomeKit with my Rachio?
The Rachio controller is not compatible with HomeKit. Please keep up to date on HomeKit and other integrations via our community.
-
How do I use IFTTT with my Rachio?
// <![CDATA[ // ]]> // <![CDATA[ // ]]> Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the &q...
-
How do I use Wink with my Rachio?
Connecting your Rachio controller to Wink is easy! Please watch this video. Please note, Wink is currently updating their Rachio integration. If you encounter issues with the Wink app, please contact Wink Support. If you're not sure who to call, we're happy to help you troub...
-
How do I use my Nest with my Rachio?
Nest Integration IN THIS ARTICLE What does this integration do? Step by Step Instructions Logout of Nest Login to Rachio Add Nest Continue to Nest Select Home(s) Confirm Success Disconnect? Troubleshooting Nest Cam Integration Rachio helps protect y...
-
How do I connect my Google Home to Rachio?
Google Home Integration IN THIS ARTICLE What does this integration do? Connect to Google Assistant App Google Assistant Actions Troubleshooting Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with you...
API
Smart Home
-
Fort Collins Program Description & FAQ
Special offer for approved Fort Collins Residents For a limited time only, receive $700+ value Rachio 3 Smart Water System and professional installation for just $170! Sign up before August 31, 2018 and be entered to win a $100 Downtown Business Association (DBA) gift card W...
-
Is the controller SWAT tested?
What is SWAT? Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives created to promote landscape water use efficiency through the application of state-of-the-art irrigation technologies. T...
-
SoCal WaterSmart
What is the SoCal WaterSmart/Rachio program? If you have a water account with any of the following water utilities from SoCal WaterSmart, you are eligible for a FREE Rachio Smart Sprinkler Controller! El Toro Water District Huntington Beach Water District Irvine Ranch Water D...
-
SAWS Program FAQ
What is the SAWS/Rachio program? If you received confirmation from San Antonio Water Systems that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system ...
-
Redwood City (RWC) Program FAQ
What is the RWC/Rachio program? If you received confirmation from Redwood City that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and i...
-
RachioPro Bulletin - Latest updates for Rachio professionals
Announcements & Updates Are you a Certified RachioPro or other professional partner? Check out this page for all the latest news from Rachio! Bulletin Updates Read below for a chronological list of our most recent products, updates, and features impacting RachioPros. ...
-
Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Note Need help installing your Rachio Wireless Flow Meter? Request a...
-
Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professional...
-
Meritage Installation
Activate your smart lawn! Did you recently purchase a new Meritage home and find a Rachio controller in the garage? If so, congrats on your new home! Rachio is here to help you save money and water. Rachio is a WiFi connected sprinkler controller that uses weather data to skip...
Water Utility & Restrictions
Pro
-
Contact Support
Contact Us I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the ...
-
Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, wha...
-
Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowe's S...
-
Subscribe to Rachio Emails
Want to get on our mailing list for future promotions? Shoot your name and email to our team via direct message on Twitter or Facebook!