Knowledge base
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Can I install the controller myself?
Yes! The Rachio controller is easy to install; most users do it in 30 minutes or less! However, we know Wi-Fi and wiring can be intimidating, and Rachio is here to help! We work with hundreds of sprinkler professionals around the country and would be happy to help make an introduction. Complete the ...
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What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Rachio 3 + Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ Controller installation in un...
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How does Rachio work?
What does it do? https://player.vimeo.com/video/135072129 Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduces water use and gives you control from anywhere. For more information, check out the video abo...
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Can I control my Rachio controller from anywhere?
Can I control my irrigation when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi network, etc). Just like an...
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How can I control my Rachio from my computer?
You can easily access our web interface from the homepage on our website. You will be prompted to enter in your username and your password. Once completed, click "Login." Once you have logged into your Rachio account, you can use the remote feature to stop and pause watering as you would ...
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Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or not remembering to water...
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Can I replace my old timer with a Rachio controller?
Good question! The Rachio controller is compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America then your irrigation system is most likely compatible with the Iro. If your system does not use these kinds of valves you will wa...
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Is my router supported?
Rachio and Incompatible Hardware Although Rachio is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Rachio, it’s because it lacks support for the network protocols that Rachio uses to operate. Rachio controllers ...
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Is the Rachio Controller compatible with an indexing valve?
How an Indexing Valve works Indexing valves are activated by sufficient water pressure being turned on and off. Therefore, no electrical wiring is required to the solenoid valve. All that is needed for an indexing valve to operate is a controller to turn on and off the water supply (pump or solenoid)....
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Is there a maximum distance my valves can be from my Rachio controller?
The short answer is yes. The longer answer is that it depends on the gauge of your sprinkler wire. For a quick reference on the maximum distance a valve can be from a controller, check out the following table: Common Wire Size Zone Wire Size 18 AWG 16 AWG 14 AWG 18 AWG / 1.0 mm 850 ft 10...
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Is my Wi-Fi network compatible?
Will my Wi-Fi network work with Rachio? There's an app for that! Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet, or are having internet connection issues, please run our netwo...
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Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense certified. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprinkler controllers qualify ...
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Is the controller SWAT tested?
What is SWAT? Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives created to promote landscape water use efficiency through the application of state-of-the-art irrigation technologies. To learn more, please visi...
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SoCal WaterSmart
What is the SoCal WaterSmart/Rachio program? If you have a water account with any of the following water utilities from SoCal WaterSmart, you are eligible for a FREE Rachio Smart Sprinkler Controller! El Toro Water District Huntington Beach Water District Irvine Ranch Water District Moulton Niguel Wa...
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SAWS Program FAQ
What is the SAWS/Rachio program? If you received confirmation from San Antonio Water Systems that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and information ...
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Redwood City (RWC) Program FAQ
What is the RWC/Rachio program? If you received confirmation from Redwood City that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and information at your finger...
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Rachio 3 & Wireless Flow Meter Shipping Update
6/12/2018 UPDATE: Rachio Wireless Flow Meters are shipping! Orders will be shipped in the order in which they were received. March, April, and May orders will be shipped by the end of June. June orders will ship in early July. We truly appreciate your support and patience! In the meantime, hop into ...
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How long do I have to wait to receive my controller?
Note on Rachio 3 purchases If you are purchasing a Rachio 3, shipping is estimated to take place within 7 business days from purchase date due to popular demand When will my order ship? If you order from the Rachio Store, we ship orders within 24 hours (pending availability); most orders are deliver...
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Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. When will my credit card...
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Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Rachio outside of the Unite...
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Recycling your controller
At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your old controller, follow these steps: Fill o...
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Rachio App Overview
Our latest app brings new features and improved design to make smart watering better than ever. Read on for a tour through the latest and greatest from Rachio. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple App Store, look for the Rachio app, ...
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Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Still not working? Try uninst...
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Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may notice that Smart Cycle is wo...
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Current Rachio Mobile App on iOS
Current Version: 3.6.0 Release Date: May 30, 2018 To take a tour of our latest features and updates, click here! Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple App Store, look for the Rachio app...
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How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, select “My apps and games...
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Rachio App Home Screen
What is the Home screen? The Home screen provides a snapshot view of the following information: Controller name. See your current controller, or tap the arrow to add or view other controllers linked to your account. Controller status. See whether your controller is online, offline, watering, water...
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Is my controller under warranty?
Please reference Rachio's warranty: https://rachio.com/warranty
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How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 90 days to return your purchase for a full refund. Can I cancel my Rachio store order? Once an order is placed on the Rachio online store, it...
FAQ
Compatibility
Rebates
Ordering
Recycle
App
Warranty
Returns
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Rachio Wireless Flow Meter Quick Start Guide
Important Rachio recommends professional installation; however, we provide installation instructions for handy people with DIY skills. Rachio recommends specific installation instructions (see Step 5) based on your pipe size and material. Using any installation methods other than those recommended ...
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Installation guide for Rachio Wireless Flow Meter: 1-inch Poly SDR-9
Above: Wireless Flow Meter on 1 inch poly SDR-9 pipe with fittings. Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instructions ...
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Installation guide for Rachio Wireless Flow Meter: 3/4-inch PEX
Above: Rachio Wireless Flow Meter on 3/4-inch PEX Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instructions to preview the req...
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Installation guide for Rachio Wireless Flow Meter: 1-inch PEX
Above: Rachio Wireless Flow Meter with 1-inch PEX fittings Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instructions to previe...
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Installation guide for Rachio Wireless Flow Meter: ¾-inch Poly SDR-9
Above: Wireless Flow Meter on 3/4 inch poly SDR-9 pipe with fittings. Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instruction...
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Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It also issues notifications ...
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Rachio 3 Installation Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachio 3? The app allows you t...
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What can you do with your Rachio 3?
More tips to get you started Your new Rachio is all set up - now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control Your System Remotely Whether you’re at work or traveling the world, you can control your Rachio r...
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What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 that provides hyper local ac...
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Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring. Experience wireless lea...
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Spanish Fork City Residents - Welcome to the Rachio Family!
If you are a resident of Spanish Fork City, Utah, you may have received a new Rachio 3 Smart Sprinkler Controller from your water utility. Welcome to the Rachio family! What is Rachio 3? The Rachio 3 is a smart sprinkler controller that calculates when you should run your sprinklers based on past a...
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How to replace your Generation 2 with a Rachio 3
Looking to upgrade from a Generation 2 Smart Sprinkler Controller to a Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use the same mounting holes, an...
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Generation 2 Quick Start Installation Guide
Need help installing your controller? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm_share", b="https://embed.typeform....
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How do I install a Generation 2 Rachio outdoors?
Controllers can be mounted indoors or outdoors. If outdoors, they're usually hardwired and can be a bit tricky to change out. The Rachio Smart Sprinkler Controller, Generation 2 has a custom outdoor enclosure that makes it easy to swap out an existing controller and have a clean, elegant looking outdo...
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Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have more wires than zones. If th...
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How do I use the buttons? (Generation 2)
Three buttons for local control Ever need to run a zone, but don't have your phone? Or maybe your hands are covered in mud? Have a landscaper that doesn't have a smart phone? The Rachio Smart Sprinkler Controller Generation 2 Rachio Smart Sprinkler Controller allows for on-demand watering at the contr...
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Tech Specs (Generation 2 Outdoor Enclosure)
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
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How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1
WARNING FACTORY RESET CANNOT BE UNDONE. By performing a factory reset, you will delete all data from your controller, including zone settings, schedules, water usage, watering history, etc. Primary reasons for a Factory Reset 1) Wi-Fi setup error If you attempted to connect your controller to Wi-F...
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Quick Start Guide (Generation 1)
Generation 1 Controller install steps & tips IN THIS ARTICLE Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Prepare 1) Test your system Confirm each zone's functionality with your current controller prior to installing the Rachio controller. ...
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How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. BlinkUp transmits the infor...
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Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wiring guide below: COLOR...
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What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s screen between maximum an...
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How do I wire a master valve to my controller? (Rachio Gen1)
Master Valve Wiring A master valve is an electric valve installed at the main water supply for the irrigation system. A master valve will greatly reduce any water loss due to a leaky station valve because the leaky station valve can only leak while the master valve is providing pressure to the system....
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How do I remove the front panel from the wall mount? (Gen 1)
The front cover on the Gen 1 controller fits snuggly onto the back wall mount to insure it stays attached when many wires are connected. Because of this, we don't recommend putting the two together prior to mounting the wall mount. If you have done this, the above video will show you how to pull ...
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Rachio Wireless Flow Meter
Rachio 3
Gen 2
Gen 1
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How do I create a watering schedule?
Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month Flex Daily - Adjusts daily based on soil moisture; watering schedules dynamically update...
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SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling average of the Edwards Aquife...
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How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Schedule" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Schedule" tab. Tap the schedule you wish to edit See all your schedules...
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New Seeding Schedule
Laying down new seed? When you apply new seed to your lawn, keeping the soil moist is key. Thankfully, creating a schedule for new seeding is now easier than ever within the Rachio app! Please Note The Rachio Generation 1 Smart Sprinkler Controller does not support Hourly Interval watering. This is...
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Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can tap to select individual da...
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Smart Cycle and manual cycle and soak features
What is the cycle and soak technique, and how does Smart Cycle use it to improve my yard? Cycle and soak is a proven landscaping and irrigation technique that splits up watering durations into multiple, short watering durations. This method prevents wasteful and harmful water runoff, while increasing...
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What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily schedules will record the estimated moisture balance o...
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How to setup a Flex Daily Schedule
Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each zone on its own schedule. Watering is based on the esti...
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Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Can I change a Fixed Schedule to a Flex Daily Schedule? You can easily create a new Flex Daily schedule and...
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How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select Watering Duration. Afte...
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How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes root growth, reduces wat...
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How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency winter to summer and decreasing frequenc...
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Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. If enabled, Weather Intelligence features will skip waterings based on real ti...
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How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent waterings. An easy solution i...
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Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on Mondays, Wednesdays, and...
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Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on the + sign in the bottom ri...
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How do I turn on one zone?
You can run a single zone on demand by completing the steps below: Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a screen titled "Quick Run." Select zone Select the zone you would like to run, or test all z...
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How Do I Update Wi-Fi On My Controller?
New Wi-Fi Network or Equipment? If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you setup a new router from the one you had when you first setup your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Reset will clear the controller's network settings, but not the ...
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How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen 1 Users Manually Run ...
Create & Edit
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
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How do I setup my zones?
Zone Setup Wizard After completing registration of your controller through the Rachio app, you have the option to set up your zones. IN THIS ARTICLE Video Walkthrough Start the wizard Configure Name Vegetation Soil Sun Nozzle Slope Repeat / Complete Enable / Disable Zones Video Walkthrou...
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Where can I find details about my zone(s)?
Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and what that information means. How Do I Find My Zone Settings? 1. In the Rachio app, select the Zone tab. 2. Select the zone you'd like to learn more about. These are your zon...
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What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation type soil type sun / shad...
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What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun Mostly Shade = 2 hours...
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What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the more water the plant uses. ...
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What type of soil do I have?
IN THIS ARTICLE Why care? Water Tank Soil Types How To Test How to Edit What is soil type and why is it important? Understanding your lawn's general soil type is helpful when creating watering schedules to minimize runoff. Additionally, estimating the depth of the roots helps to understa...
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Wind Skip
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind speeds are expected to excee...
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Saturation Skip FAQ
Video Walkthrough Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate Skip) determines if your y...
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What Weather Station Are You Using For My Property?
You can select what weather station we will pull our weather data from. From the More tab, under Weather Intelligence, you will see the option to "Change Weather Station". Note For the most accurate weather data, it's important to select a Preferred Weather Station . If you do not select ...
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Weather Service FAQ
Common Questions on Rachio's Weather Service NOTE: For the most accurate weather data, it's important to select a Preferred Weather Station -- if you do not select a "Preferred Weather Station", the the closest National Weather Station (NWS) will be used by default to provide we...
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What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler Controllers! Overview Wea...
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How do I setup a PWS using CWOP?
You can setup your PWS to connect to your Rachio controller through the Citizen Weather Observer Program (CWOP). A thorough step by step process is outlined below. The core component of this solution is the Meteobridge, which requires hardware and software purchase. To check Meteobridge's compatabi...
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Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3 has a 4-way button which...
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Delay Between Zones - How to include a well in your irrigation setup
I have a well - how can I configure my controller? If you have a well and wish to include it in your Rachio irrigation setup, you're in luck! Our new Delay Between Zones feature (available in version 3.2 and later of the Rachio app) now allows you to do just that. Note Use this feature only if your...
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Manually Set Up Watering Delay (formerly Rain Delay)
If you would like to set up a manual watering delay, this can be done very easily from the "More" tab of your Rachio app. Note Enabling a Manual Water Delay will not stop any currently-running schedules; only future schedules will be prevented from running while the delay is active. Addit...
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How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, navigate to the "More&...
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How do I control two or more Rachio controllers?
Only one Rachio account for ALL your devices! You can add and manage multiple devices from your Rachio account using the iOS or Android app. NOTE: To add another device to your Rachio account, please follow our step-by-step article on adding another controller. Can the controllers be merged wit...
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How do I delete a controller from my Rachio account?
Deleting a Rachio Controller If you already have one or more controller(s) associated with your Rachio account and you need to delete a controller manually, you can do so through the "More" tab. Simply ensure the controller that you want to delete shows at the very top, then select Controll...
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Water Usage and Water Savings
How does Rachio track water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings and plant health. Note Water usage in gallons used/gallons saved is back! How do I view my water usage and water savings? Want to see how much water yo...
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History Feed (formerly Activity Feed Menu)
What is the History feed? The History feed is where you will be able to find all the historical information on your Rachio system, including updates and changes. View your controller history in one place with the History feed! Did you recently upgrade to the latest version of our app? No sweat - you ...
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Understanding Alerts
Alerts via push notification or emails can be sent to you based on your account Alerts & Notifications settings. Understanding types of alerts Event Description Rain Skip Anytime the rainfall threshold is met using observed + forecasted rainfall (rainfall in the last 24 + future 24 hours...
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Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a network and cannot communicate w...
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How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a schedule is skipped due to rai...
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Why am I not getting notifications on my phone?
Push Notifications - how do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor Google guarantees the or...
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Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." Next, select "Units&...
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How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?" This will take you...
Zones
Weather
Controller
Analytics
Notifications
Profile
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How do I use Alexa with my Rachio?
Amazon Echo Integration IN THIS ARTICLE What does this integration do? Video Walkthrough Step by Step Setup Open Skills Search Enable Rachio Login Confirm Success Alexa Commands Amazon Echo allows you to interact with Alexa, Amazon’s voice control platform. Alexa listens for he...
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Can I use HomeKit with my Rachio?
The Rachio controller is not compatible with HomeKit. Please keep up to date on HomeKit and other integrations via our community.
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How do I connect my Google Home to Rachio?
Google Home Integration IN THIS ARTICLE What does this integration do? Connect to Google Assistant App Google Assistant Actions Troubleshooting Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with your Google account For iOS ...
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How do I use IFTTT with my Rachio?
// <![CDATA[ // ]]> // <![CDATA[ // ]]> Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the "that" part of an A...
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How do I create an IFTTT recipe?
Creating a recipe will have the same flow every time. It will be unique based on the triggers and events you set, so the example below is just to help outline the flow. 1) From the main welcome page, click on My Recipes. 2) Next click on Create a Recipe. 3) Click on this. 4) Search for ...
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What's an IFTTT Recipe?
IFTTT enables anyone to create and share "Recipes" that follow the statement: "if this then that". A recipe consists of a trigger (the this part of a recipe) and an action (the that part of a recipe). An example recipe would be "if the temperature drops below freezing ...
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How do I use my Nest with my Rachio?
Nest Integration IN THIS ARTICLE What does this integration do? Step by Step Instructions Logout of Nest Login to Rachio Add Nest Continue to Nest Select Home(s) Confirm Success Disconnect? Troubleshooting Nest Cam Integration Rachio helps protect your neighbors by mitigati...
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How do I use SmartThings with my Rachio?
SmartThings Integration IN THIS ARTICLE What does this integration do? Step by Step Setup Find Rachio Connect Rachio Allow Access Setup your sprinklers Confirm Success Use & Automate Troubleshooting Extend the boundaries of your smart home to your yard with the Ra...
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How do I use Wink with my Rachio?
Connecting your Rachio controller to Wink is easy! Please watch this video. Please note, Wink is currently updating their Rachio integration. If you encounter issues with the Wink app, please contact Wink Support. If you're not sure who to call, we're happy to help you troubleshoot.
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How secure is my Rachio controller?
With the proliferation of internet connected devices in your house security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communicate with external system...
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Key Reinstallation Attacks (KRACK)
What is the KRACK? In short, an attacker within range of a person logged onto a wireless network could use key reinstallation attacks (KRACK) to bypass WPA2 network security and read information that was previously assumed to be securely encrypted — thereby enabling them to steal sensitive data passin...
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Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-polling method, we do supp...
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How do I use Control4 with my Rachio?
Control4 & Rachio Want to use Control4 with your Rachio? Download the Rachio Driver for Control4 from BlackWire Designs & Technology. Need help? If you have any questions, or are struggling to get everything synced up, contact BlackWire Designs & Technology at 623.455.6455.
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How do I use Nexia with my Rachio?
We are now integrated with Nexia! Add the Rachio control to your Nexia account to have an efficient, single-app experience to control all of your smart products including irrigation. Control your sprinkler zones from anywhere at any time. Have your irrigation system work with other Nexia products t...
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How do I use Alarm.com with my Rachio?
Alarm.com Integration IN THIS ARTICLE What does this integration do? Step by Step Setup Add Irrigation Service Plan Login to ADC mobile app Connect controller to Alarm.com Allow Access Wait for controller to load Use & Automate Troubleshooting More than a smart app, Alarm.c...
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Meritage Installation
Activate your smart lawn! Did you recently purchase a new Meritage home and find a Rachio controller in the garage? If so, congrats on your new home! Rachio is here to help you save money and water. Rachio is a WiFi connected sprinkler controller that uses weather data to skip watering before it rains...
Alexa
Apple
IFTTT
Nest
SmartThings
Wink
Security
Public API
Other
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How do I install a wired sensor with Rachio 3?
IN THIS ARTICLE Quick Overview Wire It Up Enable in App Quick Overview Wired Flow Sensors While we recommend using the Rachio Wireless Flow Meter to complete your Rachio 3 Smart Water System, the Rachio 3 Smart Sprinkler Controller is compatible with many wired flow sensors. For a complete l...
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How do I install a rain sensor? (Generation 2)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to th...
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How do I install a rain sensor? (Generation 1)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the so...
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Rain Sensors FAQ
IN THIS ARTICLE Basic FAQ Supported Rain Sensors Rain Sensor Setup (wiring & app instructions) Testing & Troubleshooting Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two main applications for rain ...
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Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. NOTE: This video may not specific to your rain...
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How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: 1) Activate the Rain Sensor on the App (Device Settings > Advanced > Enable Rain Sensor Toggle) 2) Go to the Activity Feed tab 3) Hold down the test spindle on the rain sensor 4) Refre...
See all 15 articles
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How do I install a flow sensor? (Generation 2)
Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName,...
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Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as needed using the Saturation S...
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Toro Soil Sensor
DISCLAIMER Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. Rachio offers soil sat...
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Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is defined by a solenoid valve)...
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Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
DISCLAIMER: Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local code. Rachio o...
Rain
Flow
Soil
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Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the first light as solid, wi...
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How do I update Wi-Fi on my controller? (Rachio 3)
New Wi-Fi network or equipment? Reset the Wi-Fi on your Rachio 3! If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you set up a new router from the one you had when you first set up your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Reset will clear the control...
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March 1st Scheduling Issue
An issue disrupted Rachio’s intelligent schedule creation on March 1st (the day after app version 3.0.0 was released) on all Apple devices. Any schedules created during this time period were not intelligently configured by Rachio's scheduling algorithms. To determine if your schedule was affected, se...
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Amber WiFi Light (Generation 1)
Amber Light = No Wi-Fi settings Amber Off Amber Off Amber Off The Rachio Gen 1 hasn't received a signal from your smartphone yet. Tips & Tricks Here are few things to take a look at: Make sure you're seeing a countdown in the app on your smartphone indicating the the BlinkUp process is beg...
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Red WiFi, 1 long & 3 short (Gen1)
Red, 1 Long & 3 Short = Joining WiFi Network Stuck here? This indicates difficulty joining your network. Tips & Tricks Here are few things to take a look at: Check that your network password is entered correctly Ensure you do not have a "Blended (2.4 & 5Ghz) Network" sharing an...
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Red WiFi, 1 long & 2 short (Gen1)
Red, 1 Long & 2 Short = Searching for Wifi network Trouble locating the specified network. Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only join 2.4GHz WiFi networks. Check...
See all 30 articles
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Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Walkthrough Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water Pumps and Advanced Wiring ...
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How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wiring for all Rachio Smart S...
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How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. IN THIS ARTICLE Parts List Shared Mas...
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What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio controller is set up prop...
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How do I winterize my sprinklers? Winterization Basics
In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Note If you live in a climate where freezing temperatures are uncommon and/or your landscape requires year-round watering, there should be no ne...
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Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wiring When you try to run t...
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Performing An Irrigation Audit Of Your Sprinklers System
What exactly is an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from city water line to sprink...
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How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulate the pressure surge that...
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How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can waste water and money. Now is...
Wi-Fi
Wiring
Sprinklers
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Release Notes
Recent Software Updates Version 3.6 of the Rachio app is now available! For information on updates and new features, select your platform below. iOS / iPhone Mobile App Android Mobile App Web App Note Want to download the latest app? Click here
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Contact Support
Contact Us I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the screen to connect with us...
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Server Status
Server status & history reports are available 24/7. Server Status Server History
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Current Rachio Mobile App on Android
Current Version: 3.6.0 Release Date: May 30, 2018 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here.
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Rachio Mobile App on iOS | Changelog
Rachio iPhone App | Changelog CLICK VERSION NUMBER FOR DETAILS v3.6.0 | May 30, 2018 v3.5.0 | May 17, 2018 v3.4.1 | May 10, 2018 v3.3.1 | April 19, 2018 v3.3.0 | April 12, 2018 v3.2.0 | April 5, 2018 v3.1.0 | March 19, 2018 v3.0.1 | March 2, 2018 v3.0.0 | March 1, 2018 v2.9.1 | November 14, 2016 ...
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Rachio Android App | Changelog
Rachio Android App | Changelog CLICK VERSION NUMBER FOR DETAILS v3.6.0 | May 30, 2018 v3.5.0 | May 17, 2018 v3.4.0 | May 14, 2018 v3.3.1 | April 19, 2018 v3.3.0 | April 12, 2018 v3.2.0 | April 5, 2018 v3.1.0 | March 19, 2018 v3.0.0 | March 1, 2018 v2.8-227 | April 6, 2017 v2.8-226 | April 5, 2...
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Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, what features you’d like to ...
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Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowes Apple Android Thank y...
Customer Service
Community
Social
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Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Note Need help installing your Rachio Wireless Flow Meter? Request a professional install her...
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Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professionals to add new schedules to...
Best Practices
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Can I install the controller myself?
Yes! The Rachio controller is easy to install; most users do it in 30 minutes or less! However, we know Wi-Fi and wiring can be intimidating, and Rachio is here to help! We work with hundreds of sprinkler professionals around the country and would be happy to help make an int...
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What's the difference? Compare Rachio 3, Generation 2, and Generation 1
Compare Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Rachio 3 + Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ Cont...
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How does Rachio work?
What does it do? https://player.vimeo.com/video/135072129 Rachio Smart Sprinkler Controllers are all about saving you water. We create customized watering schedules for your irrigation system that reduces water use and gives you control from anywhere. For more information...
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Can I control my Rachio controller from anywhere?
Can I control my irrigation when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi ne...
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How can I control my Rachio from my computer?
You can easily access our web interface from the homepage on our website. You will be prompted to enter in your username and your password. Once completed, click "Login." Once you have logged into your Rachio account, you can use the remote feature to stop and pau...
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Rachio Generation 2 FAQ
Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or...
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Can I replace my old timer with a Rachio controller?
Good question! The Rachio controller is compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America then your irrigation system is most likely compatible with the Iro. If your system does not use these ki...
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Is my router supported?
Rachio and Incompatible Hardware Although Rachio is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Rachio, it’s because it lacks support for the network protocols that Rachio uses to operat...
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Is the Rachio Controller compatible with an indexing valve?
How an Indexing Valve works Indexing valves are activated by sufficient water pressure being turned on and off. Therefore, no electrical wiring is required to the solenoid valve. All that is needed for an indexing valve to operate is a controller to turn on and off the water s...
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Is there a maximum distance my valves can be from my Rachio controller?
The short answer is yes. The longer answer is that it depends on the gauge of your sprinkler wire. For a quick reference on the maximum distance a valve can be from a controller, check out the following table: Common Wire Size Zone Wire Size 18 AWG 16 AWG 14 AWG ...
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Is my Wi-Fi network compatible?
Will my Wi-Fi network work with Rachio? There's an app for that! Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet, or are having internet connection iss...
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Can I get a rebate for my controller?
Utility Rebates The Rachio 3 Smart Sprinkler Controller, Generation 2 Smart Sprinkler Controller, and Generation 1 Smart Sprinkler Controller are all EPA WaterSense certified. The controller is also SWAT (Smart Water Application Technologies) tested. This means the smart sprin...
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Is the controller SWAT tested?
What is SWAT? Smart Water Application Technologies, or SWAT, is a national partnership initiative of water purveyors and irrigation industry representatives created to promote landscape water use efficiency through the application of state-of-the-art irrigation technologies. T...
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SoCal WaterSmart
What is the SoCal WaterSmart/Rachio program? If you have a water account with any of the following water utilities from SoCal WaterSmart, you are eligible for a FREE Rachio Smart Sprinkler Controller! El Toro Water District Huntington Beach Water District Irvine Ranch Water D...
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SAWS Program FAQ
What is the SAWS/Rachio program? If you received confirmation from San Antonio Water Systems that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system ...
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Redwood City (RWC) Program FAQ
What is the RWC/Rachio program? If you received confirmation from Redwood City that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and i...
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Rachio 3 & Wireless Flow Meter Shipping Update
6/12/2018 UPDATE: Rachio Wireless Flow Meters are shipping! Orders will be shipped in the order in which they were received. March, April, and May orders will be shipped by the end of June. June orders will ship in early July. We truly appreciate your support and patience! I...
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How long do I have to wait to receive my controller?
Note on Rachio 3 purchases If you are purchasing a Rachio 3, shipping is estimated to take place within 7 business days from purchase date due to popular demand When will my order ship? If you order from the Rachio Store, we ship orders within 24 hours (pending availability)...
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Billing FAQs
Billing FAQs The Rachio store accepts most major credit cards. What payment methods can I use? We accept Visa®, MasterCard®, Discover®, and American Express®. We can only accept credit cards issued by companies and with a billing address within the US or Canada. ...
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Can I buy a controller if I live outside of the USA?
At this time, the Rachio store cannot ship controllers outside of the United States or Canada, as additional certifications are required. Purchases made on the Rachio store only ship to the 50 US States, the District of Columbia, and Canada. If you are interested in using a Ra...
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Recycling your controller
At Rachio, we are committed to providing a sustainable future for everyone to enjoy Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components! To recycle your old controller, fol...
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Rachio App Overview
Our latest app brings new features and improved design to make smart watering better than ever. Read on for a tour through the latest and greatest from Rachio. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple App Store, ...
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Issue migrating your account info?
Did you receive a message that there was an issue migrating your account info? We apologize for the inconvenience and are here to help! If at first you don't succeed, please try migrating again. If you are still unable to migrate, force close and reopen your Rachio app. Stil...
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Account Changes after Software Update
Possible Account Changes Things seem different after the move to our latest app? Read on below to see how changes may have impacted your account. Smart CycleSmart Cycle, our cycle and soak feature, has been enhanced to be smarter than ever! Due to these changes, you may noti...
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Current Rachio Mobile App on iOS
Current Version: 3.6.0 Release Date: May 30, 2018 To take a tour of our latest features and updates, click here! Want to download the latest app? Click here. Note Your Rachio app should update automatically. Automatic updates not enabled? For iOS, open the Apple App Store...
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How do I update my Rachio app?
How to update to the latest version of the Rachio app Your Rachio app should automatically update to the latest version. Automatic updates not enabled? For iOS, open the Apple App store, look for the Rachio app, and click “Update”. For Android, open the Google Play Store, ...
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Rachio App Home Screen
What is the Home screen? The Home screen provides a snapshot view of the following information: Controller name. See your current controller, or tap the arrow to add or view other controllers linked to your account. Controller status. See whether your controller is online,...
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Is my controller under warranty?
Please reference Rachio's warranty: https://rachio.com/warranty
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How do I return or cancel my order?
Rachio store returns and cancellations policy Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 90 days to return your purchase for a full refund. Can I cancel my Rachio store order? Once an order is placed on th...
FAQ
Compatibility
Rebates
Ordering
Recycle
App
Warranty
Returns
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Rachio Wireless Flow Meter Quick Start Guide
Important Rachio recommends professional installation; however, we provide installation instructions for handy people with DIY skills. Rachio recommends specific installation instructions (see Step 5) based on your pipe size and material. Using any installation methods othe...
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Installation guide for Rachio Wireless Flow Meter: 1-inch Poly SDR-9
Above: Wireless Flow Meter on 1 inch poly SDR-9 pipe with fittings. Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the i...
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Installation guide for Rachio Wireless Flow Meter: 3/4-inch PEX
Above: Rachio Wireless Flow Meter on 3/4-inch PEX Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installation instru...
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Installation guide for Rachio Wireless Flow Meter: 1-inch PEX
Above: Rachio Wireless Flow Meter with 1-inch PEX fittings Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the installati...
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Installation guide for Rachio Wireless Flow Meter: ¾-inch Poly SDR-9
Above: Wireless Flow Meter on 3/4 inch poly SDR-9 pipe with fittings. Let’s get started! The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut: Ensure system compatibility. Gather all required parts and tools. Scan the...
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Rachio Wireless Flow Meter FAQ
Product Overview The Rachio Wireless Flow Meter helps you to avoid catastrophic leaks and provides insights into your outdoor water use. The flow meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology. It a...
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Rachio 3 Installation Guide
Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachi...
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What can you do with your Rachio 3?
More tips to get you started Your new Rachio is all set up - now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control Your System Remotely Whether you’re at work or traveling the world, you ...
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What is Weather Intelligence™ Plus?
Note Weather Intelligence™ Plus is an exclusive feature of Rachio 3. Interested and want to learn more? Join the conversation here on our Rachio Community! What is Weather Intelligence™ Plus? Weather Intelligence™ Plus is an exciting new feature available for Rachio 3 tha...
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Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ
Product Overview What is the Rachio 3 Smart Water System? The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter – two products that integrate seamlessly for the best in sprinkler control and flow monitoring...
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Spanish Fork City Residents - Welcome to the Rachio Family!
If you are a resident of Spanish Fork City, Utah, you may have received a new Rachio 3 Smart Sprinkler Controller from your water utility. Welcome to the Rachio family! What is Rachio 3? The Rachio 3 is a smart sprinkler controller that calculates when you should run your s...
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How to replace your Generation 2 with a Rachio 3
Looking to upgrade from a Generation 2 Smart Sprinkler Controller to a Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use th...
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Generation 2 Quick Start Installation Guide
Need help installing your controller? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm_share", b=&quo...
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How do I install a Generation 2 Rachio outdoors?
Controllers can be mounted indoors or outdoors. If outdoors, they're usually hardwired and can be a bit tricky to change out. The Rachio Smart Sprinkler Controller, Generation 2 has a custom outdoor enclosure that makes it easy to swap out an existing controller and have a cle...
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Do I have advanced wiring? (Generation 2)
Video Note Please note, Master Valves should only be wired to the "M" and "C" terminals. Our navigation has changed within the app. To edit your advanced wiring, see the instructions below. What is advanced wiring? On occasion, you might have mor...
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How do I use the buttons? (Generation 2)
Three buttons for local control Ever need to run a zone, but don't have your phone? Or maybe your hands are covered in mud? Have a landscaper that doesn't have a smart phone? The Rachio Smart Sprinkler Controller Generation 2 Rachio Smart Sprinkler Controller allows for on-dem...
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Tech Specs (Generation 2 Outdoor Enclosure)
Specifications Dimensions: 11.25” L x 6.5” H x 4.875” W Weight: 1.5 Lbs Mount Location: Outdoors Warranty: 2 Year Limited Technical Drawings
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How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1
WARNING FACTORY RESET CANNOT BE UNDONE. By performing a factory reset, you will delete all data from your controller, including zone settings, schedules, water usage, watering history, etc. Primary reasons for a Factory Reset 1) Wi-Fi setup error If you attempted to connec...
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Quick Start Guide (Generation 1)
Generation 1 Controller install steps & tips IN THIS ARTICLE Prepare Install Connect Configure Control Troubleshoot PDF of Quick Start Guide Prepare 1) Test your system Confirm each zone's functionality with your current controller prior to installin...
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How do I BlinkUp My Controller? (Generation 1)
Rachio BlinkUp Tips & Tricks IN THIS ARTICLE BlinkUp Video Step by Step Instructions BlinkUp Tips What is BlinkUp? Simply put, BlinkUp is a process used to transmit your wireless network's SSID (name) and encryption key (password) to your controller via light. Bl...
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Wiring Label (Generation 1)
Not sure how to wire your controller? No sweat. The Rachio controller, Generation 1 is designed to accommodate one sensors, a master valve or pump relay, and up to 8 or 16 zones pending the model. If you're having trouble reading the terminal labels, please reference the wirin...
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What is BlinkUp? (Generation 1)
Put simply, BlinkUp is a process to transmit your wireless network's SSID (name) and encryption key (password) to your Rachio controller (Gen1) so that it can get online. BlinkUp transmits the information to the Gen1 optically by rapidly flipping a mobile device’s ...
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How do I wire a master valve to my controller? (Rachio Gen1)
Master Valve Wiring A master valve is an electric valve installed at the main water supply for the irrigation system. A master valve will greatly reduce any water loss due to a leaky station valve because the leaky station valve can only leak while the master valve is providin...
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How do I remove the front panel from the wall mount? (Gen 1)
The front cover on the Gen 1 controller fits snuggly onto the back wall mount to insure it stays attached when many wires are connected. Because of this, we don't recommend putting the two together prior to mounting the wall mount. If you have done this, the above video w...
Rachio Wireless Flow Meter
Rachio 3
Gen 2
Gen 1
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How do I create a watering schedule?
Rachio offers 3 schedule types: Flex Monthly - Adjusts monthly based on historical climate data; watering duration & interval (frequency) change takes place after the first watering in the following month Flex Daily - Adjusts daily based on soil moisture; watering sch...
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SAWS Stage 2 Watering Rules Scheduling with Rachio
Stage 2 Watering Rules With drought rules in effect, San Antonio Water System residents are all advised to temporarily update their Rachio watering schedules to comply with watering rules. Why Stage 2 Watering Rules? Stage 2 Watering Rules begin when the 10-day rolling aver...
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How do I edit a watering schedule?
Editing Your Schedule Making adjustments to your existing schedules is now easier than ever. To make changes: Select "Schedule" tab Go to the Rachio app, find the navigation bar at the bottom, and select the "Schedule" tab. Tap the schedule you wish to ed...
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New Seeding Schedule
Laying down new seed? When you apply new seed to your lawn, keeping the soil moist is key. Thankfully, creating a schedule for new seeding is now easier than ever within the Rachio app! Please Note The Rachio Generation 1 Smart Sprinkler Controller does not support Hourly In...
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Calendar View & Day View
How can I see when my schedule will water? Calendar View and Day View are two ways to glimpse your scheduled waterings and the details of each watering. Calendar View lets you view scheduled watering times for the month at a glance. From within the calendar view, you can ta...
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Smart Cycle and manual cycle and soak features
What is the cycle and soak technique, and how does Smart Cycle use it to improve my yard? Cycle and soak is a proven landscaping and irrigation technique that splits up watering durations into multiple, short watering durations. This method prevents wasteful and harmful water...
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What are moisture levels? (Flexible Daily Schedules)
Note Moisture Levels are only enabled for zones in Flexible Daily Schedules. How to access moisture level data If you have a zone in multiple schedule types, the moisture level data is only applicable to Flexible Daily schedules. Flexible Daily schedules will record the est...
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How to setup a Flex Daily Schedule
Flex Daily schedules work a bit differently than your conventional sprinkler schedule. Like a self driving car, the controller is smart enough to drive itself; all you have to do is tell it what days it's allowed to water and it will water each zone on its own schedule. Wate...
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Flex Daily Schedules FAQ
What are Flex Daily Schedules? Flex Daily Schedules determine when to water dynamically on a zone by zone basis; intervals will adjust based on weather conditions and soil moisture estimates. Can I change a Fixed Schedule to a Flex Daily Schedule? You can easily create a ne...
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How do I edit duration and frequency on Flexible Daily Schedules?
How do I make a quick edit to watering durations? Flexible Daily schedules automatically select durations for your zones based on the attributes that have been selected. To edit the durations recommended, go to the Schedule tab, select the schedule you want to edit, and select...
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How do Flex schedules work?
Unless you are an irrigation professional, have been educated by one, or are self-educated, this method of watering is going to seem a bit out of the ordinary. Management Allowed Depletion (more affectionately known as MAD) is the correct way to water your lawn, as it promotes...
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How do I edit intervals on Flexible Monthly Schedules?
Editing Flexible Monthly Schedules Flexible Monthly Schedules recommend a predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal change. This creates increasing watering frequency winter to summe...
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Flex Monthly Schedule FAQ
What are Flex Monthly Schedules? Flex Monthly Schedules determine an optimal, predictable monthly schedule using historical ET data to adjust the watering interval and duration on a monthly basis to follow seasonal changes. If enabled, Weather Intelligence features will skip w...
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How should I setup Flexible Monthly Schedules?
Best Practices for Flexible Monthly Schedules Flexible Monthly Schedules group zones and recommend watering times and intervals for all of the zones on the schedule. As such, the most sensitive zone (i.e. annuals) will impact the schedule interval; causing more frequent wate...
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Fixed Schedules
What are Fixed Schedules? This schedule type allows you to select which days you wish to water. Whether you have some watering restrictions or none at all, a Fixed Schedule will only run on the days or intervals you set (no matter what). If you have your schedule set to run on...
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Create a Fixed Schedule
Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller. Creating a fixed schedule is easy. From your Schedule tab, click on th...
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How do I turn on one zone?
You can run a single zone on demand by completing the steps below: Select Quick Run From the Home screen, select the green "Quick Run" icon in the bottom right hand corner. This will open a screen titled "Quick Run." Select zone Select the zone you would l...
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How Do I Update Wi-Fi On My Controller?
New Wi-Fi Network or Equipment? If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you setup a new router from the one you had when you first setup your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Reset will clear the controller's netwo...
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How do I manually water one or more zones? Quick Run overview
How do I manually water one or more zones? From the "Home" tab on the navigation bar, you will be able to manually run your zones using our Quick Run (formerly "Remote") feature. IN THIS ARTICLE Run All Zones Run Specific Zone(s) Status Tracking Gen...
Create & Edit
Flex Daily
Flex Monthly
Fixed Schedules
Manual Run
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How do I setup my zones?
Zone Setup Wizard After completing registration of your controller through the Rachio app, you have the option to set up your zones. IN THIS ARTICLE Video Walkthrough Start the wizard Configure Name Vegetation Soil Sun Nozzle Slope Repeat / Complete Enable / Disable Z...
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Where can I find details about my zone(s)?
Looking to learn more about your zones? It's now easier than ever. The following will explain how to view your zone details and what that information means. How Do I Find My Zone Settings? 1. In the Rachio app, select the Zone tab. 2. Select the zone you'd like to learn more ...
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What do I need to know to set up my zones?
Zone setup is easy with Rachio, but knowing some information ahead of time will make the process even smoother. To create the most efficient and healthy watering schedule for your lawn, the Rachio app will guide you through the following settings for each zone: vegetation t...
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What's my level of sun exposure, or how much shade do I have?
What is exposure? Exposure to sun and shade affect the initial zone watering time. The less shade (and greater amount of sun exposure), the higher the watering time. Lots of Sun = 6-8 hours of sun Some Shade = 4-6 hours of sun Lots of Shade = 2-4 hours of sun ...
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What type of vegetation do I have?
What is vegetation type or zone type, and how is it used? Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the mor...
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What type of soil do I have?
IN THIS ARTICLE Why care? Water Tank Soil Types How To Test How to Edit What is soil type and why is it important? Understanding your lawn's general soil type is helpful when creating watering schedules to minimize runoff. Additionally, estimating the depth of th...
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Wind Skip
What is Wind Skip? Wind Skip is a Rachio Weather Intelligence feature that prevents waste by not watering when wind speeds are too high. This is because strong winds are likely to disperse the water intended for your plants and leave your vegetation thirsty. If high wind spe...
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Saturation Skip FAQ
Video Walkthrough Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Saturation Skip, and will provide some guidance on how to use them. Overview Saturation Skip (formerly known as Climate S...
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What Weather Station Are You Using For My Property?
You can select what weather station we will pull our weather data from. From the More tab, under Weather Intelligence, you will see the option to "Change Weather Station". Note For the most accurate weather data, it's important to select a Preferred Weather Station...
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Weather Service FAQ
Common Questions on Rachio's Weather Service NOTE: For the most accurate weather data, it's important to select a Preferred Weather Station -- if you do not select a "Preferred Weather Station", the the closest National Weather Station (NWS) will be used...
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What is Weather Intelligence?
Note This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence™ Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler C...
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How do I setup a PWS using CWOP?
You can setup your PWS to connect to your Rachio controller through the Citizen Weather Observer Program (CWOP). A thorough step by step process is outlined below. The core component of this solution is the Meteobridge, which requires hardware and software purchase. To chec...
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Rachio 3 Manual Controls
What Are Manual Controls? The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller. With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3...
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Delay Between Zones - How to include a well in your irrigation setup
I have a well - how can I configure my controller? If you have a well and wish to include it in your Rachio irrigation setup, you're in luck! Our new Delay Between Zones feature (available in version 3.2 and later of the Rachio app) now allows you to do just that. Note Use ...
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Manually Set Up Watering Delay (formerly Rain Delay)
If you would like to set up a manual watering delay, this can be done very easily from the "More" tab of your Rachio app. Note Enabling a Manual Water Delay will not stop any currently-running schedules; only future schedules will be prevented from running while th...
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How do I update my controller's location or zip code?
Location Settings Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app. Step by step "More" tab First, na...
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How do I control two or more Rachio controllers?
Only one Rachio account for ALL your devices! You can add and manage multiple devices from your Rachio account using the iOS or Android app. NOTE: To add another device to your Rachio account, please follow our step-by-step article on adding another controller. Can the ...
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How do I delete a controller from my Rachio account?
Deleting a Rachio Controller If you already have one or more controller(s) associated with your Rachio account and you need to delete a controller manually, you can do so through the "More" tab. Simply ensure the controller that you want to delete shows at the very t...
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Water Usage and Water Savings
How does Rachio track water usage? Rachio helps you track the amount of water your sprinklers apply so that you can gain insight into your savings and plant health. Note Water usage in gallons used/gallons saved is back! How do I view my water usage and water savings? Want...
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History Feed (formerly Activity Feed Menu)
What is the History feed? The History feed is where you will be able to find all the historical information on your Rachio system, including updates and changes. View your controller history in one place with the History feed! Did you recently upgrade to the latest version of...
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Understanding Alerts
Alerts via push notification or emails can be sent to you based on your account Alerts & Notifications settings. Understanding types of alerts Event Description Rain Skip Anytime the rainfall threshold is met using observed + forecasted rainfall (rainfall in the ...
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Controller Status and Standby Mode
What is controller status? Controller status describes the current activity level of your Rachio Smart Sprinkler Controller. There are five statuses: Online - Your controller is connected and ready to water. Offline - Your controller is not currently connected to a network...
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How do I change my app notifications?
Quickly enable/disable app notifications and emails From the "More" tab: Select Account Settings Select Notifications CONTROLLERS When a controller is offline When a zone or master valve faults When a rain sensor status changes WEATHER INTELLIGENCE When a sched...
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Why am I not getting notifications on my phone?
Push Notifications - how do they work? Rachio uses APNs (Apple Push Notification service) and Google GCM (Google Cloud Messaging) to send push notifications to your device. Push notification data flows in one direction (from Rachio, outbound to your device). Neither Apple nor...
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Can I display the temperature in Celsius?
Fahrenheit to Celsius? Yes, you can change the temperature units on your controller, and it's a very simple process! Want to change from Fahrenheit to Celsius? Locate the "More" tab from the navigation bar on your Rachio app and select "Account Settings." ...
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How do I reset my password?
Did you forget your password? No worries, you can reset it! If you know your password, but want to change or update it, click here. To reset your forgotten password, follow these steps: On the login screen of the Rachio app, tap the link that reads "FORGOT PASSWORD?&q...
Zones
Weather
Controller
Analytics
Notifications
Profile
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How do I use Alexa with my Rachio?
Amazon Echo Integration IN THIS ARTICLE What does this integration do? Video Walkthrough Step by Step Setup Open Skills Search Enable Rachio Login Confirm Success Alexa Commands Amazon Echo allows you to interact with Alexa, Amazon’s voice control platf...
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Can I use HomeKit with my Rachio?
The Rachio controller is not compatible with HomeKit. Please keep up to date on HomeKit and other integrations via our community.
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How do I connect my Google Home to Rachio?
Google Home Integration IN THIS ARTICLE What does this integration do? Connect to Google Assistant App Google Assistant Actions Troubleshooting Before you start, make sure: You have downloaded the Google Home app You have linked your Google Home with you...
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How do I use IFTTT with my Rachio?
// <![CDATA[ // ]]> // <![CDATA[ // ]]> Rachio integrates with IFTTT, meaning you can create "Applets" to have even more control over your watering! An Applet consists of a trigger (the "this" part of an Applet) and an action (the &quo...
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How do I create an IFTTT recipe?
Creating a recipe will have the same flow every time. It will be unique based on the triggers and events you set, so the example below is just to help outline the flow. 1) From the main welcome page, click on My Recipes. 2) Next click on Create a Recipe. 3) Click on ...
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What's an IFTTT Recipe?
IFTTT enables anyone to create and share "Recipes" that follow the statement: "if this then that". A recipe consists of a trigger (the this part of a recipe) and an action (the that part of a recipe). An example recipe would be "if the temperat...
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How do I use my Nest with my Rachio?
Nest Integration IN THIS ARTICLE What does this integration do? Step by Step Instructions Logout of Nest Login to Rachio Add Nest Continue to Nest Select Home(s) Confirm Success Disconnect? Troubleshooting Nest Cam Integration Rachio helps protect y...
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How do I use SmartThings with my Rachio?
SmartThings Integration IN THIS ARTICLE What does this integration do? Step by Step Setup Find Rachio Connect Rachio Allow Access Setup your sprinklers Confirm Success Use & Automate Troubleshooting Extend the boundaries of your smart home...
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How do I use Wink with my Rachio?
Connecting your Rachio controller to Wink is easy! Please watch this video. Please note, Wink is currently updating their Rachio integration. If you encounter issues with the Wink app, please contact Wink Support. If you're not sure who to call, we're happy to help you troub...
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How secure is my Rachio controller?
With the proliferation of internet connected devices in your house security is one thing that should not be taken lightly. There are some basic questions that need to be asked of any company which provides home automation products that access your wireless network to communi...
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Key Reinstallation Attacks (KRACK)
What is the KRACK? In short, an attacker within range of a person logged onto a wireless network could use key reinstallation attacks (KRACK) to bypass WPA2 network security and read information that was previously assumed to be securely encrypted — thereby enabling them to st...
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Public API Documentation
Rachio API Rachio's public API has rate limiting in order to improve server performance for all users. We only allow 1,700 calls per day, which is over 1 call per minute. In general, this limit is only reached by integrations that are polling. If you’d like to explore a non-p...
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How do I use Control4 with my Rachio?
Control4 & Rachio Want to use Control4 with your Rachio? Download the Rachio Driver for Control4 from BlackWire Designs & Technology. Need help? If you have any questions, or are struggling to get everything synced up, contact BlackWire Designs & Technology at 62...
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How do I use Nexia with my Rachio?
We are now integrated with Nexia! Add the Rachio control to your Nexia account to have an efficient, single-app experience to control all of your smart products including irrigation. Control your sprinkler zones from anywhere at any time. Have your irrigation system work wi...
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How do I use Alarm.com with my Rachio?
Alarm.com Integration IN THIS ARTICLE What does this integration do? Step by Step Setup Add Irrigation Service Plan Login to ADC mobile app Connect controller to Alarm.com Allow Access Wait for controller to load Use & Automate Troubleshooting More ...
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Meritage Installation
Activate your smart lawn! Did you recently purchase a new Meritage home and find a Rachio controller in the garage? If so, congrats on your new home! Rachio is here to help you save money and water. Rachio is a WiFi connected sprinkler controller that uses weather data to skip...
Alexa
Apple
IFTTT
Nest
SmartThings
Wink
Security
Public API
Other
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How do I install a wired sensor with Rachio 3?
IN THIS ARTICLE Quick Overview Wire It Up Enable in App Quick Overview Wired Flow Sensors While we recommend using the Rachio Wireless Flow Meter to complete your Rachio 3 Smart Water System, the Rachio 3 Smart Sprinkler Controller is compatible with many wired flow ...
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How do I install a rain sensor? (Generation 2)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detailed information, see Rain Sensors FAQ. In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit ...
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How do I install a rain sensor? (Generation 1)
IN THIS ARTICLE Quick Overview Wire it Up Enable in App Quick Overview For more detail, see article: Rain Sensors FAQ In most installations, a rain sensor acts as a switch; as moisture absorbing disks expand, they activate a switch that interrupts the circuit from...
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Rain Sensors FAQ
IN THIS ARTICLE Basic FAQ Supported Rain Sensors Rain Sensor Setup (wiring & app instructions) Testing & Troubleshooting Basic FAQ What is a rain sensor, anyway? A rain sensor or rain switch is a switching device activated by rainfall. There are two ma...
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Rain Sensor Cleaning
Getting non-stop rain sensor notifications? After a season or two of use, your rain sensor might be dirty. If you're seeing rain sensor notifications that don't seem right, this is likely the case. Here's a video that shows how to clean a rain sensor. NOTE: This video may ...
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How to test a rain sensor
Not sure if your rain sensor is wired correctly? Test it! To test the rain sensor operation, do the following: 1) Activate the Rain Sensor on the App (Device Settings > Advanced > Enable Rain Sensor Toggle) 2) Go to the Activity Feed tab 3) Hold down the test spindle on...
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How do I install a flow sensor? (Generation 2)
Looking for Installation Steps for the Rachio Wireless Flow Meter? Need help installing a flow meter? Complete the form below to be connected with a local RachioPro! Hire a Pro // <![CDATA[ (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, g...
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Do I need moisture sensors?
How does the Rachio know how much moisture is in my soil? Rachio calculates your estimated soil moisture level for each zone using our software algorithms. By estimating evapotranspiration (ET) and using this information, Rachio's software will skip watering schedules as neede...
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Toro Soil Sensor
DISCLAIMER Rachio is NOT affiliated or authorized by TORO; the TORO brand soil sensors are manufactured by TORO. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless required by local cod...
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Soil Sensor FAQ
Soil Sensor FAQ One of the most important concepts to understand with soil sensors is proper installation and accurate reporting of ONE sensor to manage an entire landscape. A single sensor can be used to control the irrigation for many zones (where an irrigation zone is def...
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Rachio compatibility with RAIN BIRD SMRT-Y Soil Moisture Sensor
DISCLAIMER: Rachio is NOT affiliated or authorized by RAIN BIRD; the RAIN BIRD brand soil sensors are manufactured by RAIN BIRD. This article is intended for instructional and compatibility purposes only. Rachio does not recommend the use of 3rd party sensors unless require...
Rain
Flow
Soil
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Controller Offline in App?
What to do if your Rachio controller is offline? Did your controller go offline? Rachio is here to help! Most of the time, this issue results in your controller showing offline in your app (visible from the Home screen). In this case, your controller's LED lights will show the...
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How do I update Wi-Fi on my controller? (Rachio 3)
New Wi-Fi network or equipment? Reset the Wi-Fi on your Rachio 3! If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you set up a new router from the one you had when you first set up your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Res...
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March 1st Scheduling Issue
An issue disrupted Rachio’s intelligent schedule creation on March 1st (the day after app version 3.0.0 was released) on all Apple devices. Any schedules created during this time period were not intelligently configured by Rachio's scheduling algorithms. To determine if your ...
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Amber WiFi Light (Generation 1)
Amber Light = No Wi-Fi settings Amber Off Amber Off Amber Off The Rachio Gen 1 hasn't received a signal from your smartphone yet. Tips & Tricks Here are few things to take a look at: Make sure you're seeing a countdown in the app on your smartphone indicating the t...
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Red WiFi, 1 long & 3 short (Gen1)
Red, 1 Long & 3 Short = Joining WiFi Network Stuck here? This indicates difficulty joining your network. Tips & Tricks Here are few things to take a look at: Check that your network password is entered correctly Ensure you do not have a "Blended (2.4 & 5Ghz)...
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Red WiFi, 1 long & 2 short (Gen1)
Red, 1 Long & 2 Short = Searching for Wifi network Trouble locating the specified network. Tips & Tricks Here are few things to take a look at: Check that your Android or iOS device is connected to the correct WiFi network (SSID). Note that the Gen1 will only join 2....
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Water Pumps & Pump Relays
Want to know more about how Rachio works with water pumps? This article will provide an explanation and explore how to wire a water pump for proper operation. Video Walkthrough Are you more of a visual learner? Check out our video on Water Pumps & Pump Relays! Water P...
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How to wire your controller - Basic and Advanced Wiring
Wiring your Rachio controller Rachio 3, Generation 2, and Generation 1 Not sure how your irrigation system wires match up with your Rachio smart sprinkler controller? Have advanced wiring needs? We're here to help! This article reviews instructions for basic and advanced wiri...
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How do I wire one master valve, pump, or common wire to two controllers?
CAUTION Interconnecting two controllers sharing the same common wire without the following provision is a violation of the National Electric Code. Failure to follow these recommendations could cause severe damage to the controllers and any adjacent equipment. IN THIS ARTICLE...
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What should I do if my wires don't fit?
Useful Parts for Special Situations NOTE: Solid 18 gauge single-strand copper wiring is ideal for your Gen 2 or Gen1 Rachio controller. If you have thicker gauge wires, we recommend retrofitting with 18 gauge wires using a Terminal Strip. Additionally, to ensure the Rachio ...
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How do I winterize my sprinklers? Winterization Basics
In this article, we'll walk you through the basics of winterizing your irrigation system and explain why it’s recommended for optimal watering performance. Note If you live in a climate where freezing temperatures are uncommon and/or your landscape requires year-round wateri...
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Why won't one zone turn on? (Gen 1)
Are most of your zones working but not others? If you are seeing most of your zones working, but one or more aren't working, here are a couple of things to take a look at. Note The following troubleshooting steps are specific to the Generation 1 Rachio ONLY Possible Bad Wir...
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Performing An Irrigation Audit Of Your Sprinklers System
What exactly is an irrigation audit? An irrigation audit is a method for inspecting and measuring how effective your sprinklers are working to apply the necessary amount within each individual irrigation zone. In other words, it's a review of your system from end-to-end (from ...
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How to stop Water Hammer?
What is Rachio's "Minimize Water Hammer" setting? With this setting, your Rachio Smart Sprinkler Controller will open the 'next' scheduled zone to run in a watering schedule, 10 seconds prior to the end time of the current zone that is running. This will help regulat...
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How do I Re-activate my Sprinklers?
Need help turning your sprinklers back on? It’s been a long, hard winter for your yard. While plants go dormant to cope with the colder weather, your sprinkler system doesn’t always fare as well. Cracks in the pipes can lead to costly leaks, and broken sprinkler heads can wast...
Wi-Fi
Wiring
Sprinklers
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Release Notes
Recent Software Updates Version 3.6 of the Rachio app is now available! For information on updates and new features, select your platform below. iOS / iPhone Mobile App Android Mobile App Web App Note Want to download the latest app? Click here
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Contact Support
Contact Us I need help. Can I talk to someone? You betcha! We have a team of experts standing by. From soil types to router settings to wiring, they'll help you set up and configure your Rachio controller. Please click on Submit a request in the upper right hand corner of the ...
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Server Status
Server status & history reports are available 24/7. Server Status Server History
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Current Rachio Mobile App on Android
Current Version: 3.6.0 Release Date: May 30, 2018 To take a tour of our latest features and updates, click here! Note Want to download the latest app? Click here.
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Rachio Mobile App on iOS | Changelog
Rachio iPhone App | Changelog CLICK VERSION NUMBER FOR DETAILS v3.6.0 | May 30, 2018 v3.5.0 | May 17, 2018 v3.4.1 | May 10, 2018 v3.3.1 | April 19, 2018 v3.3.0 | April 12, 2018 v3.2.0 | April 5, 2018 v3.1.0 | March 19, 2018 v3.0.1 | March 2, 2018 v3.0.0 | March 1, 2018 v2....
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Rachio Android App | Changelog
Rachio Android App | Changelog CLICK VERSION NUMBER FOR DETAILS v3.6.0 | May 30, 2018 v3.5.0 | May 17, 2018 v3.4.0 | May 14, 2018 v3.3.1 | April 19, 2018 v3.3.0 | April 12, 2018 v3.2.0 | April 5, 2018 v3.1.0 | March 19, 2018 v3.0.0 | March 1, 2018 v2.8-227 | April 6, 201...
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Community Forum
Want to connect with other Rachio users? Join the Rachio Community! It's where all the cool peeps hang out :) Let’s talk about Rachio products in your home, our software, water conservation, hardware design, and what comes next! We want to hear what you think about Rachio, wha...
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Where can I find reviews?
Check out what users are saying about Rachio! We think our irrigation controller will forever change your relationship with your lawn, but don't take our word for it. See what current Rachio users are saying about our product online: Amazon Best Buy Home Depot Lowes ...
Customer Service
Community
Social
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Professional Installation - Rachio Controller and Wireless Flow Meter Installation Checklist
This support article is intended to assist irrigation professionals with the installation of Rachio Smart Sprinkler Controllers and the Rachio Wireless Flow Meter (only bundled with the Rachio 3 controller). Note Need help installing your Rachio Wireless Flow Meter? Request a...
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Direct Access for Rachio Professional Partners
What is Direct Access? Direct Access is a feature designed for Rachio professional partners. This feature should only be activated if you are an irrigation or building professional trying to connect or configure a new controller without Wi-Fi. Direct Access allows professional...