Smart Hose Timer - Valve Connection Issues

Last Update:Jan 23 2025 4:44pm • Est. Read Time:Est. Read Time: 2 MIN

Has your Smart Hose Timer Valve lost communication with Hub? This article should help you reestablish connection with the Hub.


Contents:

Basic Valve Troubleshooting

Advanced Valve Troubleshooting



Basic Valve Troubleshooting


  • Make sure that your Smart Hose Timer Hub is within range of your Valve. Max range is 200ft, however walls and other obstructions between the valve and hub will reduce the effective range. Move the hub closer to the valve, while keeping it within range of your Wi-Fi.

  • Check the last known status of your battery health on the Valve Settings page. If the last status shows “Replace” or “Low”, try replacing your batteries with a new set.

  • Remove both AA batteries from the Valve, wait 10 seconds, then replace them and fasten door to the battery compartment. Then power cycle the Wi-Fi Hub (unplug for 10 seconds, then plug it back in). 

  • Wait approximately 5 minutes for connection to be reestablished between the valve and hub. You can check the Rachio app to see if a connection has been reestablished; Locate the device in the app, then swipe down to refresh the page. Once a connection has been reestablished, the warning icons will disappear.


If the valve has not reconnected after performing the above steps, you may need to remove the valve from the app and repair it. Try these steps in order:

Advanced Valve Troubleshooting


  1. After power cycling the device by removing and replacing the batteries, reset the Valve by holding the Valve button down (approx. 11 seconds) until the Valve's LED begins Flashing Red. The Valve will flash red once every 2 seconds. It will continue to flash red until the button on the valve is pressed. Press the button (this will open the valve) and then press the button again (which will close the valve). NOTE: Before doing this, make sure the spigot is OFF if the valve is still connected to it, otherwise you will get wet when the valve opens!

  2. If still unsuccessful, we'll need to remove the valve from the Rachio app. All schedules and settings on the valve will be lost. To remove a valve, select the valve you wish to remove from your Home's device list.

  3. Tap on the 3 vertical dot icon to the right of the valve name.

  4. Tap Valve Settings.

  5. On the next page, scroll down to the bottom and select Forget Valve.

  6. Carefully read the warning and tap Forget.

  7. Press the button on the valve once to open it and once more to close it

  8. Unplug the Wi-Fi Hub for 10 seconds, then restore power and wait for it to reconnect to Wi-Fi.

  9. You can now repair the valve as a new device by tapping the "+" button on the Homes screen.


Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.


Summer Hours (April-September)

7am-5pm (MST), 7 days a week.


Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.