# Rachio Warranty Policy > Summary This article holds HTML code for the Rachio Help Center to assist with article development Use code view read the comments and copy sni Source: https://support.rachio.com/en_us/rachio-warranty-policy-BJCrZ9GJbg Last updated: 2026-05-18T15:30:36.597Z # **Summary** This article details Rachio's support process for customers located within the United States and Canada, as well as international customers, including information on warranty coverage, conditions, and limitations for all Rachio products. #### Note This is a summary of our warranty policy. You can access the full version by visiting [here.](https://rachio.com/warranty) * * * ## **Contents** 1. [Rachio Limited Warranty Overview](https://support.rachio.com/BJCrZ9GJbg#ContentsItem1Title) 2. [Warranty Limitations and Exclusions](https://support.rachio.com/BJCrZ9GJbg#ContentsItem2Title) 3. [Authorized Retailers](https://support.rachio.com/BJCrZ9GJbg#ContentsItem3Title) 4. [Product-Specific Warranty Periods](https://support.rachio.com/BJCrZ9GJbg#ContentsItem4Title) 5. [International Customer Support](https://support.rachio.com/BJCrZ9GJbg#ContentsItem5Title) 6. [International Replacement Process](https://support.rachio.com/BJCrZ9GJbg#ContentsItem6Title) ## Rachio Limited Warranty Overview This Limited Warranty is designed to assure that Rachio stands behind its products, provided the conditions below are met. * **Warranty Period**: Warranty coverage begins from the date of original purchase from Rachio or an authorized dealer. * **Remediation**: If a product is determined to be a "Defective Product" within the Warranty Period, Rachio will, at its sole discretion, either: * Repair or replace the Defective Product (replacement products may be new or refurbished). * Refund the money actually paid by the original purchaser for the Defective Product. Rachio will not accept collect shipments. * **Non-Transferable**: Warranties are non-transferable. They do not apply to: * Sales of second-hand items. * Sales from unauthorized websites and/or resellers (e.g., non-authorized purchases on sites like eBay or Craigslist). * Purchases from Amazon.com where the product is not explicitly "shipped from Amazon AND sold by Amazon." Conditions for Warranty Service To obtain service under the Limited Warranty, the customer must: * Return the Defective Product to Rachio within the Limited Warranty Period or notify Rachio in writing and return the product within thirty (30) days of notification. Rachio may, at its discretion, send a replacement product prior to receiving the defective product; however, the product must still be returned within the required timeframe. * Comply with Rachio’s return shipping instructions. * Provide **proof of the original purchase** from Rachio or an authorized dealer. * Obtain a **Return Materials Authorization (RMA) number** from Rachio by emailing [](https://support.rachio.com/)[support@rachio.com](mailto:support@rachio.com). * All refunds will be issued less any shipping charges. Rachio **will not accept collect shipments**. ## Warranty Limitations and Exclusions The Limited Warranty **does not cover** the following: * Damage due to misuse, accident, neglect, or modification. * Cosmetic wear and tear. * Use not in accordance with the product instructions. * Damage or overheating of the **Smart Lighting Controller** resulting from: * Installation that exceeds the Controller’s published wattage/load specifications. * Wiring that violates applicable electrical codes. * Use with non-UL-listed low-voltage lighting fixtures. **Governing Law and Dispute Resolution**: This Limited Warranty is governed by the laws of the State of Colorado. All disputes must be resolved exclusively in the state or federal courts located in Denver County, Colorado. ## Authorized Retailers When buying your Rachio controller, it's very important to make sure you are purchasing from an authorized retailer so you can have a guaranteed warranty. But who is authorized to sell Rachio controllers, anyway? This section includes the entire list of Authorized Retailers. 1. Amazon 2. Apple 3. Best Buy 4. Costco 5. Ewing Irrigation 6. SiteOne Landscape Supply 7. Sprinkler Warehouse 8. Central Turf and Irrigation Supply 9. Horizon Irrigation 10. Lowe's 11. The Home Depot 12. [Woot.com](https://woot.com/) 13. Authorized Water Utilities #### Note There are many unauthorized resellers on Amazon; make sure to buy from an authorized retailer directly. * * * ## Product-Specific Warranty Periods Product Type Purchase Method Warranty Period Smart Sprinkler Controller New (from Rachio/Authorized Dealer) Two (2) years Factory Refurbished (on [rachio.com](https://rachio.com/)) Two (2) years Factory Refurbished (sold elsewhere) One (1) year PRO SERIES (Pro-installed) Four (4) years (2 standard + 2 extended) Smart Lighting Controller New (from Rachio/Authorized Dealer) Two (2) years Smart Hose Timer Valve New (from Rachio/Authorized Dealer) One (1) year Smart Hose Timer WiFi Hub New (from Rachio/Authorized Dealer) Two (2) years ## **International Customer Support** While Rachio products are primarily designed and intended for use and distribution within the United States and Canada, we offer limited support to our international users. * **Community Support**: A community of international Rachio users exists to share ideas and troubleshooting tips on the [Rachio Community](https://community.rachio.com/) platform. * **Direct Support Channels**: We provide limited direct support (email, chat, and phone) to international customers. Please do not hesitate to reach out to our support team through your preferred channel if you are experiencing issues with your controller or app. * **Language Support**: We offer customer support in both English and Spanish. ## **International Replacement Process** If an issue with your unit is not resolved through troubleshooting and your device is still under warranty, please contact our support team to evaluate your options. * **Replacement Unit Eligibility**: In some cases, we may offer a replacement unit. * **Shipping Requirement**: You **must** provide a valid U.S. address for us to ship the replacement unit to (e.g., a family member's address or a freight forward company). * Rachio commits to shipping the replacement unit to the provided U.S. address. * The **customer is responsible** for all shipping costs from the U.S. address to their international location. * **Defective Unit Return**: The faulty unit **must be returned** to Rachio by the customer, **at their expense**. * Failure to return the faulty unit on time will result in the inability to receive any future replacements under warranty. ## **Do you still need help?** **We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.** ### **Summer Hours (April-September)** **7am-6pm (MST), 7 days a week.** ### **Winter Hours (October-March)** **8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Year's Day.**