Rachio Thrive Guarantee

We want you to love your lawn and the life within it. Not completely satisfied with Rachio Thrive?

If for any reason you, the end-user consumer, are not satisfied with the performance of your Rachio Thrive product, we will refund to you the purchase price or provide you with a replacement Rachio Thrive product up to 60 days after your Rachio Thrive product was delivered. Please contact Customer Service at thrive@rachio.com. Proof of purchase will be required for refund or replacement. 

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.

Summer Hours (April-September)

7am-6pm (MST), 7 days a week.

Winter Hours (October-March)

9am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.