Summary

Pro Properties brings devices together into an easily searchable and filterable experience, made specifically for Pros. Properties can be found on a map, within a scannable list, or through new search functionality that intuitively surfaces device names, addresses, and Property names. Individual properties can be tagged as favorites for easy filtering and finding. Properties also surfaces device information like Status (offline / online) to make it easy to troubleshoot remotely, and our new Directions feature makes it simple to get directions to a client’s location using any of the Pro’s desired mapping apps. 

1. Getting started with properties
2. Search and Filter within Properties
3. Account and Property list
4. Transferring ownership of a device

You can enable Pro Properties by navigating to your Account > Profile settings in the Rachio App, and checking the box next to “I’m a professional contractor who installs controllers”.

Pro Properties starts off in a map view. Tapping on the locator will zoom in showing all marked Properties. The +  action button in the bottom right corner allows you to quickly add devices and homes.

By selecting View List, a list of Property cards will show up. Each card shows device information for your properties, and also has options for favoriting, getting navigation directions, and an overflow menu (More). Tapping on a device within a Property will take you to the device’s events page. Tapping on Directions will open up your mapping app for directions, and toggling Favorites will add/remove the Property from the favorite list.

The screenshots below show how this information is displayed:

With this feature, you can Search and Filter your Properties! From the map, you can zoom in to see a more granular view of Property markers and this will offer an option to filter the Property list accordingly.

To favorite a Property tap on a Property marker and this will bring up a small summary card, you can select the star icon to favorite.

You can also filter your search for Properties with devices that are offline, or for favorited Properties.

Search can be found within the Properties map and the Properties list. Tapping on the search field will reveal a list of Properties and devices, allowing you to search across Property names, addresses, and device names.

You can now access your account right from the Pro Properties view by clicking on the account icon in the top right corner next to the search bar. Within the Account settings, there is a new list item for Properties. From this list item, you can edit the names and addresses of the properties you own.

With Pro Properties, it is now even easier to transfer ownership of a device you own. Simply tap on the Property where the device to be transferred is located, find the device, and select "Transfer Ownership". This can be done from the main Properties list on the search page, or from the Properties list within your account settings.

How can I enable the Pro Properties feature?

In Account > Profile, you will need to check the box for “I’m a professional contractor who installs controllers”.

Can I get directions to a Property?

Yes, there’s a Directions action icon for each Property that will automatically open up the location in their native maps app.

Can I get in contact with the homeowner directly through the app?

Not in the initial release. We are planning to allow for this in a follow up release.

Is this different from the consumer Homes screen?

Yes. The Pro version (Properties) is focused on finding and managing many properties. It includes filters, favorites and search. It includes affordance for getting directions to the property.

What’s the easiest way to find properties?

It depends on the users, but the Search feature is a nice way to quickly find properties and devices of interest.

How do I add a Property?

Properties can be added using the floating action button “+” at the bottom right hand corner of the screen.

Do Properties change how I share my devices?

Not yet. Only Rachio Smart Irrigation Controllers can be shared for now and only through the existing path to sharing, in the More menu for the controller.

Can people I share devices with see and edit the Property?

Yes, they can see the Property. No, they cannot edit. Users who have shared access to a device will see Property information associated with that device. They will see the name and location of the Property. They will not be able to edit.

Can I transfer ownership of a Property?

Yes. Users can transfer ownership of a Property to another Rachio user. Transferring ownership of a Property to another user will also transfer ownership of all devices at the Property. (Note: integrations will not be transferred)

Can I transfer ownership of integrations?

No. For now, integrations cannot have their ownership transferred. If an integration is part of a Property that is transferred to another user, it will stay with the user transferring the Property and will have a new Property automatically created for the integration.

For example:

• User A has Property 123 w/ Controller 1 and Tempest 1.
• User A transfer Property 123 to User B.
• User B get Property 123 and Controller 1, but not Tempest 1.
• User A has a new Property created for their Tempest 1 that could not be transferred.

Can I change the location of a Property?

Yes. Users can edit a Property from their Account. The Property’s location can be edited from there.

Can I change the name of a Property?

Yes. Users can edit a Property from their Account. The Property’s name can be edited from there.

Can you share a Property?

No. Only devices can be shared with another user. Sharing a device with another user will expose some, non-editable Property information to the user getting shared access to the device.

Can I add devices to a Property I don’t own?

Not in the initial release of Pro Properties.

Can I control notifications by property?

Not in the initial release of Pro Properties.

Are notifications turned on/off for an account or for the property—eg if the homeowner wants them on, but I want them off?

Notifications are currently managed at the account level; allowing users who share a device to receive notifications independently. Do I have to pay for this feature? No. This is a free feature that hopefully makes you more efficient!

Can I set up my techs?

Not at this time.

Can I note if specific services have been completed at a property?

Not at this time.

Can my homeowner schedule service days or tell me when they’re available?

Not at this time.

Is this available on all controller models?

Yes!

Are these only pro features? Are they unlocked for the consumer?

These features are available to anyone that checks the “I’m a professional contractor who installs controllers” box under their Account > Profile.

Can you tell me where the nearest disty is (with stock levels)?

Not at this time.

Can I see what I own and what is shared?

Yes, in each device card within a Property

Can I get alerts when a controller changes status?

Only within the device card. There are not specific push alerts at this time.

Can I tell who is doing what to the controller?

Not at this time.

Can the homeowner get notified when a pro arrives and leaves?

Not at this time.