Issues Purchasing at Rachio.com

Last Update:Feb 23 2022 3:59pm

If you have issues making a purchase above $1000, you can email us at po@rachio.com for further assistance. Whenever you are making a purchase of over $1000 the system can detect it as a fraudulent activity.


If you want to make a big order, there is a chance that you can get a good deal with the PO Team.


If you are having issues placing your order on the website, make sure to check the following details:


  • Your email address is spelled correctly when placing the order
  • If it asks for additional information such as numbers, make sure you don’t miss one
  • If you are using a promo code, make sure the one you are using matches the one we provide


If the website is not loading at all, try using other browsers, we highly recommend using Google Chrome. If you are already using Google Chrome, try to refresh the website. If that still doesn’t work, clear the cookies and cache, this would solve the issue and put you back on track.


Do you still need help?


We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live.


Summer Hours (April-September)

7am-5pm (MST), 7 days a week.


Winter Hours (October-March)

8am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.