Summary

If you need to cancel or return your order, Rachio offers a 30-day money-back guarantee for purchases from Rachio.com. 

Rachio store returns and cancellations policy

Most orders on the Rachio store can be canceled within one hour of order placement. After purchase, you will have 30 days from the date of purchase to return your Rachio.com order for a full refund. Your post-purchase email receipt shows when your unit was purchased.

Can I cancel my Rachio store order?

Once an order is placed on the Rachio online store, it's usually processed and shipped within 24 hours. If you need to cancel your order, please reach out to returns@rachio.com with your information and our Support team will help you!

Can I return my product?

Rachio offers a 30-day money-back guarantee for orders purchased from Rachio.com. If for any reason you are not completely satisfied with your Rachio controller, you can return it within 30 days of purchase for a full product refund. Please reach out to returns@rachio.com and our Support team will help you!

Store Terms and Conditions

Rachio store terms and conditions are available here. 

Warranty

Rachio warranty information is available here.