Summary

We have a team of experts standing by. From soil types, to router settings, to wiring; we'll help you set up and configure your Rachio controller.

Are you more of a do-it-yourselfer? Browse our online Help Center to get all the info you need! Type your keywords into the search bar to view the most relevant articles.

We also have a chat support team ready to assist you!

You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live during business hours.

Need to ask a support question via Email? Feel free to reach out to our Support Team at support@rachio.com. Please allow 48 to 72 hours for a reply to emails.

Have you joined our Rachio community? Our community is full of friendly and familiar faces who are happy to make virtual friends and help you out with whatever you need.

Please note, while we strive to troubleshoot and solve every inquiry in a timely fashion, an irrigation or networking professional may be needed to fix a sprinkler system component or router issue. We do our best to identify and communicate such issues and direct you to the correct professional.

Summer Hours (April-September)

7am - 6pm (MST), 7 days a week.

Winter Hours (October-March)

8am - 5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.