How to use Complete (formerly Shared) Access

Now available in the Rachio Web App & Mobile Apps

To use Complete (formerly Shared) Access follow the steps below.

1
From the main Dashboard, click on Device Settings.
2
Select Share Access.
3
From here, you can select Add Access. Selecting this will prompt you to enter in the email address of the individual to whom access is being shared. If they have not already done so, please instruct the person with whom access is being shared to download the Rachio app. Once the app has been downloaded, they will receive a notification, as well as an email.
4
Once access has been shared, the person you shared access with will appear within the Share Access screen. Access can be removed by selecting the Trash Can icon next to the user’s name. Please note that, in some cases, the device may not immediately appear on the screen of the person with whom you shared access. If this is the case, please instruct them to close out the application and reopen it, or select the refresh icon on the app dashboard
5
Please Note: For shared access to work, the invited user needs to have a Rachio account. If shared access is granted BEFORE sending the invite, the invited user will receive an email from Rachio asking them to sign up for an account (assuming we do not have the invited user's email address in our database).
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