How do I factory reset my controller?

WARNING: THIS STEP CANNOT BE UNDONE.

By performing a factory reset, you will delete all data from your controller; including  zone settings, schedules, water usage, watering history, etc.

Primary reasons for a Factory Reset

1
WiFi setup error

If you attempted to connect your controller to WiFi via your phone's wifi settings (i.e. Add WiFi accessory), a factory reset is required to clear the controller's memory before reattempting to connect via the Rachio app.

2
Changing Owners

If your Rachio controller is changing hands (selling, moving, transferring from installer account, etc.), perform a Factory Reset to clear all data and ensure a smooth transfer to the new owner. If you received or purchased a used controller, it will need to be deleted from the 1st owner's Rachio account before it can be added to your Rachio account.


Use this tool to make sure a Factory Reset is the right option


**Need to update your WiFi Settings? Get a new router? DO NOT FACTORY RESET >> Perform a WiFi Reset **

You can perform a Factory Reset using these methods:
  1. Reset the controller from the Rachio App (recommended)
  2. Reset the controller using the buttons (NOT recommended)

Note: The Rachio Generation 1 Smart Sprinkler Controller can ONLY be reset via option 1 .


1

Device Settings within the Rachio app

To perform a factory reset using the Device Settings menu, follow these steps:

  1. From the dashboard screen, tap on Device Settings.
  2. Scroll to the bottom of the menu, Tap Delete Device.
  3. A warning screen will appear, check the checkbox to confirm and tap on the red DELETE button to confirm the request.

2

Device reset using the buttons on the controller

To perform a factory reset using the buttons on the controller, follow these steps:

  1. Power cycle the controller.
  2. Press and hold the UP ARROW and SELECT BUTTON simultaneously until the LED light ring is fully illuminated, then release.
  3. If you have a Rachio account, the device will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner's account).
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