Is my WiFi Network Compatible?

Will my WiFi network work with Rachio? There's an app for that!

Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet, or are having internet connection issues, please run our network diagnostic tool following the steps below. After the diagnostic is complete, please email us with your unique key from the RouteThis app, as well as your Rachio controller serial number.

The diagnostics report help our support team understand what is causing your issue so we can fix the problem faster to get you back to enjoying your controller and saving water!

 

How does RouteThis work?

1) To run a network diagnostic test, download the "RouteThis Helps" app on your mobile device (Apple App Store -or- Google Play Store).

2) Connect your phone to the same wifi network that you are using when attempting to connect   your Rachio controller.

3) Place your phone by your Rachio controller.

4) Follow the in-app prompts below:

Click BEGIN

Enter code RACH

Confirm phone location. Make sure that your mobile device is next to the Rachio controller.

Run the diagnostic scan. This can take up to 4 minutes.

Copy the report key from the app or make a note of the key.

Email the report key provided by the RouteThis app, and your Rachio controller serial number to support@rachio.com for further troubleshooting assistance.

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