Will my WiFi network work with Rachio? There's an app for that!
Rachio has teamed up with
to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet or are having internet connection issues, please run our network diagnostic tool following the steps below. After the diagnostic is complete, please email us with your unique key from the RouteThis app.
These diagnostics help our support team understand what is causing your issue so we can fix the problem faster to get you back to enjoying your controller and saving water!
How does RouteThis work?
To run a network diagnostic test, download the "RouteThis Helps" on your phone (
Apple App Store
Google Play Store
Connect your phone to the wifi network that you are trying to connect your Rachio controller to.
Place your phone by your Rachio controller.
Follow the in-app prompts:
2) Enter code
3) Confirm phone location
4) Run diagnostics (can take up to 4 minutes)
the RouteThis app gives you to email@example.com for further troubleshooting assistance.