Is my WiFi Network Compatible?

Will my WiFi network work with Rachio? There's an app for that!

Rachio has teamed up with RouteThis to offer secure, remote network troubleshooting. If you are experiencing problems with connecting your Rachio controller to the internet or are having internet connection issues, please run our network diagnostic tool following the steps below. After the diagnostic is complete, please email us with your unique key from the RouteThis app.

These diagnostics help our support team understand what is causing your issue so we can fix the problem faster to get you back to enjoying your controller and saving water!

How does RouteThis work?

1) To run a network diagnostic test, download the "RouteThis Helps" on your phone (Apple App Store -or- Google Play Store).

2) Connect your phone to the wifi network that you are trying to connect your Rachio controller to.

3) Place your phone by your Rachio controller.

4) Follow the in-app prompts:

5) Click BEGIN

6) Enter code RACH

7) Confirm phone location

8) Run diagnostics (can take up to 4 minutes)

9) COPY KEY

10) Email the KEY the RouteThis app gives you to support@rachio.com for further troubleshooting assistance.

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